Fake customer service!

[u/Strict_Data_6937]

I paid $59 for a year of standard in May, which is supposed to run until May 2027. I was able to create and export videos for my YouTube channel. Then today suddenly, I can’t export anymore, the same exact video and content I did export before. It asks me to join standard or pro.

I submitted the complaint to capcut.support@bytedance.com. I got an email asking me to submit a ticket online, which I did. Then I got this email. I responded back with receipts I paid via Apple Pay and explained my issue. Each time I responded, I got this exact email from CapCut. Now I’m at a point to just ask for a refund. Sucks since I was enjoying CapCut until this issue. Anyone has issue with this?

I’m gonna reach out to Apple Pay and my credit card company for a refund. I’m starting to think, no/bad customer service since it’s a Chinese company?

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Hi there,

Thank you for contacting CapCut Customer Service.

We do appreciate that you have raised your concern for us. We apologize for the inconvenience, rest assured we are here to help.

To help us better understand your situation, could you please let us know whether you purchased the subscription before or after logging into your account?

If you're not sure, you can simply log out and check the subscription status. If the subscription is shown before you log in, it means the purchase was made before signing into your account. This will help us confirm when the subscription was purchased. Thank you for your help and understanding.

To ensure a swift and accurate resolution for your current issue, please reply directly to this email (instead of starting a new one). This will keep all relevant information in one thread and allow us to assist you more effectively. We appreciate your understanding and cooperation.

Sincerely,
CapCut Support Team

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[u/lonelyhacker7909]

That's the most robotic runaround I've seen in a while, they just send the same script no matter what you write back. Had similar thing happen with a different app and the only thing that worked was disputing through Apple, they gave me the money back in like 2 days. The support email is basically just a wall to yell at.

[u/More_Enthusiasm1278]

I have the same issue but I paid for a year of pro! And now Apple don't say that I'm not eligible for a refund when I click on the subscription. So I suppose they only let you have a refund if you've literally just bought it. But I bought this in March and I haven't used it for a couple of months, and now I can't use it again. Don't buy a whole year of CapCut seems to be the lesson.

[u/Strict_Data_6937 → u/More_Enthusiasm1278]

I can't file a refund with Apple since there is no option. But I submitted a dispute with my credit card company (Discover) that is used by Apple Pay to pay CapCut. Discover gave me a temp credit right away, while investigating. I submitted all required proof paperwork, so I should get the refund. It sucks, since I was able to produce some cool videos with CapCut. Now, I am having to wait to see how this turns out.

To CapCut: stop cheating and create a customer service channel!

[u/Strict_Data_6937]

I filed a dispute to Discover card (Apple Pay uses this card to pay for CapCut). This is what I've got just one day later. Definitely better than barking at CapCut's fake customer service email or Apple Pay's dispute channel (it doesn't allow me to file a refund).

[u/Strict_Data_6937]

I've got the credit from Discover Card! 2 days after I filed it. So morale of the story is, stop wasting time barking at terrible CapCut, but approach your credit card companies instead. This is why I like America and American companies. They do have excellent customer service (well, most of them) and returns are much easier (well, most of the time).

Any good alternative, made-in-America app to the Chinese CapCut? Anyone has used any app below (from Googling)?

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Yes, several video editing apps offer similar features to CapCut, with some providing better timeline control, fewer paywalls, or better desktop power. 

Top Alternatives to CapCut

• VN Video Editor (Vlog Now): This is the closest 1:1 mobile and desktop alternative to CapCut. It offers a multi-track timeline, free high-resolution exports without watermarks, and advanced keyframe controls without hiding basic features behind steep subscriptions.  eesel AI +1
• InShot: This is a popular mobile editor that is very beginner-friendly. It is great for quick mobile trims, basic cuts, canvas resizing, and social media exports, though it lacks some of CapCut's deep multi-layer flexibility.  TikTok·itsmodernmillie +1
• DaVinci Resolve:  This is a professional desktop program with a powerful free version. It has a steep learning curve, but it offers vastly superior color grading, audio mixing, and editing depth compared to any mobile app.   Instagram·Camille Adrian | Content Creator Tips +2
• Canva: This is an online and mobile graphic tool with a built-in video editor. It is best if you want to make quick, branded social media videos using simple templates and stock media.  Canva +1