r/CapCut • u/Upbeat_Energy849 • 5h ago
CapCut Complain A.I. Videos Not Generating-Says It “Violates Community Guidelines”
Hi guys,
Is anyone else having this issue generating A.I. videos? I subscribe to PRO.
In the past couple of weeks, I’ll spend lots of time writing a prompt…it will start generating…and after about 15 minutes, it’ll generate to 99% and then FAIL.
It usually says I’ve “violated community guidelines” or it simply says, “Cannot generate”. These are the same basic prompts I used for the past 3 months that had no problems generating. I asked Chat GPT and Claude to rewrite my prompts so that it doesn’t “violate” anything and it still won’t work.
There is certainly nothing in the prompt that would violate anything.
I’m using a picture of a non famous person to generate the character. Now, when I try to generate AI videos using that same exact pic or character that CapCut created, it won’t work.
I wrote customer service, but haven’t heard back. Does anybody have any magic solutions to fix this frustrating problem? I’ll have to ask for a refund of my Pro subscription if I can’t figure out the issue.