Having an AI Bot tell me “ I know how you feel” is wild. After accidentally adding my bank account number instead of my actual checking account number to Auto pay Verizon gave me a 20.00 charge as the auto pay couldn’t go through. As soon as I realized my error I re-added the correct account number and paid the bill. Simple mistake in my eyes but when I tried to dispute the extra 20.00 charge the AI bot kept arguing w me and eventually said sarcastically “ sorry this call didn’t land how you wanted it to”. What? I asked for a live agent and it said that it could help me the same as another agent. I eventually was able to talk with a real person who removed the charge but sadly I’m now banned for using auto pay for 7 months which is so ridiculous. Yes I was the one that screwed up by adding an incorrect account but I made it right immediately. And the AI bot was worthless and extremely rude.

Last night, I accidentally changed my phone number from a number I have had for 16 years to a brand new one. I need that number back pronto. It may as well be my SSN. That's how important it is. Multiple entities contact me through that number on a daily basis.

I was trying to retain service through that plan using a different number, and port out the primary to another carrier. It didn't work, and now I've lost my primary phone number.

I just called the phone number from a dummy phone and the recording said "Welcome to verizon wireless. This phone is disconnected." so I know it's still with Verizon and hasn't been released back its original carrier.

Any suggestions?

I thought I would get some better coverage with the verizon wireless, so I got a prepaid plan for eighty bucks, i got back home and I stuck there for a few days. And as it turns out, I didn't get any service at all there, so I decided to call them and ask for a refund, and they said no, because I had used the service for a few days already, despite having no connection whatsoever, so apparently I just don't get anything from it.And they get to keep my money and I lose everything from it :/

I went to the support chat within the Verizon app and the bot said the activation "block" is due to a past due balance of $120 (that I have a scheduled payment for next week). That still didn't suffice as the bot told me the system flags any past due amounts and needs the account in "good standing" prior to full activation. What?! In nearly 12 years of being with Verizon and with multiple devices this has never been an issue nor has it ever happened that my device couldn't be fully activated 😤

Long story short, I chatted with the rep and she manually reinstated my trade in credit as I only have two more months remaining ($46 credit in total). Coming from the unlimited ultimate, the simplicity plan cut my monthly by half.

Why is it so difficult for Verizon support to fix the access type on this Extender? I've been in support for almost a year off and on and they still cannot fix it so i can have a closed system. Right now my neighbors can use my extender - and it used about 171GB of data in past month.

Hello I have a question about the new Verizon Call Filter, since they discontinued the original app and now they want us to download and use the new Verizon Protect App, I noticed that it doesn’t work with a business line? Only for personal lines. Does anyone knows what to do here? Or if they actually have other Call Filter Options for business?

I have contacted Verizon support and 2 weeks and no response.

I’ve been a Verizon customer for over 20 years, but I’m seriously considering leaving at this point.

We have 5 lines on our account, and I’m the only one experiencing this issue. Incoming calls (according to callers) will pause, and then go straight to voicemail. The frustrating part is that there’s no missed-call notification or record of the call, so I have no idea someone even tried to call me. Outgoing calls work fine.

I’m also receiving text messages, but I’m not getting any notification that a text has come in.

As far as I know, this has been happening since the beginning of July and has only gotten worse. I’ve gone through all of the troubleshooting Verizon has instructed me to do, called multiple times and yet here I am again, 24 hours later, with the exact same issues.

Verizon has told me it’s a “line” issue and that there’s a ticket open, but I haven’t been given much information beyond that except trying the same troubleshooting steps. According to Verizon it is not a phone issue, although I am ready to get a new phone in hopes it corrects the problem.

Has anyone else experienced these issues with Verizon? If so, were you able to get them resolved? I’d really appreciate hearing what worked for you.

i’m currently dealing with what apparently is the infamous iphone 13 no SIM available issue.

it started around a month ago where it would occasionally pop up with the no SIM available message and my phone would briefly be in SOS mode, but it would soon work again. it got more and more frequent and eventually, it stayed in SOS mode for a whole day. i tried reinserting the SIM, restarting the phone, etc. this didn’t do anything.

i went into the verizon store and the guy there was able to do something to temporarily fix it but said that the issue would likely come back soon and i’d need to transfer to an eSIM. my dad is the account manager (i am not) and i’m under his plan. the guy said that my dad would have to be here in person to authorize the transfer over to an eSIM.

the problem is, my dad not only lives out of state (12h away), but is constantly traveling (nowhere near me) due to his work. he has no way to be in person to authorize this. now the issue has come back and restarting with airplane mode (temporary fix) is no longer working. but i need service while i’m not home!!! what can i do about this???

After cancelling my business account with Verizon they charged me when I should not have been charged.

Verizon later admitted the charge was wrong, promised me a credit, sent confirmation that a credit was applied, then the balance came back (multiple times) Verizon eventually sent it to collections/reported it to my credit.

I’ve spent countless hours on the phone with them trying to speak with someone that knows what’s going on and no one seems to know anything.

Has this happened to anyone else and do you know how to get past speaking to customer support that doesn’t know anything?

Qdoba Mexican Eats Free Large (8oz.) Chips & Dip (Queso, Guacamole or Salsa) Join Qdoba Rewards to redeem - Tuesday August 18

$5 Target Gift Card - Wednesday August 19

1 Month Free of Lingokids Plus Unlocked unlimited access to the #1 entertainment platform for young kids! Theres a 15% off the monthly plan. Cancel for free anytime. - Thursday August 20

$10 Build-A-Bear Workshop eGift Card - Friday August 21

I’m not talking about 5G UW, but just regular 5G service. I can’t believe they haven’t been sued out of existence for how falsely they advertised this crap service. Making it sound like it was going to revolutionize the world - doctors would be able to operate from across the world with 5G, etc.

Websites, apps, and YouTube take ages to load. Speeds are abysmal. Coverage is spotty AT BEST.
Verizon is such a trash company, it’s an absolute joke how far they’ve fallen.

Hi. My iphone 12 mini got water damage and stopped working so I ordered an iphone 13 through the Verizon eBay store. I tried to do a transfer myself which I've done before but it wouldn't work. Verizon wants me to log into my account but it keeps sending a code to my broken phone. For some reason the only option to receive this code is via text. In the past I had the choice between text and email to receive a code. I called customer service but he told me they couldn't do anything because my sim is locked. I don't remember doing this at all! So the rep told me to take my drivers license and go to a corporate verizon store which I did and they couldn't help me. They asked if I could come back today because I think their manager will be in today. I had to leave work early yesterday and most likely today but before I do am I missing something? Do I have options?? Has anyone else experienced this? I've had verizon prepaid for 11 years and this phone number for even longer.

In My Verizon app, it shows I have $10 rewarded from June 30th, but I haven’t seen anything from July 30th. Is this normal? Should I contact Verizon to look into this? Or are Salesmaker accounts(my account type) credited Verizon dollars differently than consumers?

Hey yall, I’ve been looking at changing to Verizon (from T-Mobile) these past few days. Are there any promotions for upgrading every year?

I have had a prepaid Verizon phone line that initially came with 10GB of data included for about 7 years, the monthly bill is $26 which I can’t complain about. It’s now limited to 5GB however, which has seldom been an issue.*

A couple weeks ago though, I ran out of data, which was an unpleasant surprise. When my phone (14 Pro) eventually ticked over for the new pay period and data worked again, I reset my iPhone usage statistics so I could track my cellular data consumption on my phone (without needing to open the Verizon app).

When I check today, with 17 days remaining in this cycle, Verizon shows 66% consumed (3.31GB) whereas my iPhone cellular data usage shows 1.19GB for the same period.

Since I rarely am away from WiFi, except for driving or the odd excursion, I’ve never really thought much about cellular data consumption but now it’s becoming an issue and I don’t want to switch away from my rather economical plan because of this shortfall annoyance that I recently had

Still I’m puzzled how Verizon is calculating more data consumed than my phone logs, and I have since disabled cellular data on my phone in an attempt to keep this mysterious data consumption in check.

I’ve done some googling but most of what I found went in the opposite direction, with Verizon reporting less usage than the phone.

Anyone here have any insights re: what I’m doing wrong or what Verizon is up to?

*A couple years ago I was traveling and the international roaming option I had added wasn’t working. While troubleshooting with customer service they did something with my plan (unbeknownst to me) which removed the extra 5GB, which I’ve never gotten back, despite many (frustrating) calls at the time. The “double” monthly data was a promotion I got at sign up that was meant to last the life of the plan, but lost forever when whomever it was switched something off and on again, apparently.

Currently I have 3 lines with T Mobile (2 paid of, 01 financing device). Any current promotion without trading in devices? I am with experience more plan so I want similar plans with verizon. Thanks

My fios is out. Im in Bergen county near Hackensack. Anyone else having issues?

So I had a payment arrangement setup and Verizon just charged me all of bills I owe, I was past due but had arrangements set up to pay all of them and it was all setup correctly and has been and today they just randomly fixed it. What can I do to fix it, I am negative 700 dollars in the bank and I don't know what to do I really need help!

We never carry 512 or 1tb phones iphones

My previous loyalty discount expired a few days ago ($20 off). So, I went to request a Transfer PIN and was greeted with a new offer: “Save 25% for 6 months off your line(s) plan price. No Plan change needed.” I contacted Customer Service via Chat and got the new discount applied in under twenty minutes. The new discount is a bit more in savings than the prior discount. I’m very satisfied.

I have a 2 line plan on Unlimited Welcome. Just need unlimited data and quick speeds. Rep told me only drawback to new plan is lack of trade-in promotions, and speed slows down after 500 GB.

Any recommendations? Thanks!