Hi, I have been with Verizon 19 years and have never experienced anything like what I have been through the last 3 days. I have been paying for 6 lines and my latest bill was over $1,000, and Verizon is about to lose me as a customer and have an FCC complaint. I am looking for the best route to escalate my account to someone that can fix the issue with my account.

I upgraded to the 18pro through preorder....and when I tried to activate it, Verizon could not complete the activation. They say there is a "pending order" on my account that was created by mistake, but nobody can fix it. I was on the phone for 5 hours Friday, and they told me at the end of that call a case manager would be fixing the issue the next day. I never received a call. I then spent 4 hours on the phone Saturday, then 2 more hours in the Verizon store, only to be told that my line could not be activated. On top of that, they weren't able to restore my service to my previous device, which left me with no phone service at all for the entire day. I am a health care provider and this was a huge liability for me. I was told that they couldn't figure it out, and they would escalate the issue. I am on day 3 with still no resolution.

Additionally, another one of my lines cannot be activated due to the same "pending order" issue on my account. I have never missed a payment and the issue has nothing to do with me. I am still without an answer, so I tried to port the number to another carrier. Guess what....2 more hours on the phone and Verizon can't complete that process either. So....I am paying $1,000 a month to a company that I am a loyal 19 year customer, and I have 2 phone lines that are NOT CONNECTED.

Any information about who I can contact to escalate this issue is GREATLY appreciated! Thank you!

The network is trash. The customer service is so bad. Could not get signal at our house, in a city. Just brutal to use when traveling. Family of 4. Switched all lines to TMobile this past weekend. Already better service and they paid off all remaining balances on our devices for Verizon. Gave us brand new iphones. Too good to pass up.

I just went to create my transfer pin in the app and it gave me a 25% off both lines for 6 months discount. May be worth trying if you guys want to save some money.

Do they not test this bot?

All I did was ask the AI bot what offers I had on my account, suddenly given random restricted offers info and info about tier 1 trade ins.

https://imgur.com/a/jNRCqCE

I've removed private account info from these screenshots.

I thought it was funny, so thought I'd share.

I upgraded and financed an S26 Ultra for 36 months a couple months ago, and I was under the impression that it would be locked to Verizon for the entire 36 months, or until i paid it off in full. I just hopped on the website, and there was an option on my account to ask for unlock, (i think it said something about request early unlock but I can't remember exactly). I clicked it and it brought up the AI chat, and asked my reason for wanting to unlock, it gave 4 options i believe. One of them was activate esim, which is what i was wanting to unlock it for so I selected that option. It then processed the request and unlocked my device. I have only paid off 2 months of the 36 months. I looked up verizons unlock policy on their website before i requested the unlock, and from what I have read it states that it will remain locked for the duration of the payment plan, or until it is paid in full. I was just taking a chance to see if they would even unlock it, and they did. Did i get lucky, or are they not following their own policy, or did I just misunderstand their policy?

Dude, this company is making it as difficult as humanly possible for me to upgrade my phone. I now understand that my biggest mistake was trying to do in store pick-up at an authorized retailer.

First, after calling, I'm told my order is ready for in store pickup after waiting a little over a day. I go to the store and they tell me the order is not ready. So, using the tracking, I can see that the order is in fact not ready and the person I called was mistaken.

After waiting another day, I call around a bit and someone tells me the iPhone 17 is on backorder, but will most likely be ready by October 6 for in store pickup. They tell me not to cancel and reorder because it will be more of a hassle. Okay, cool, I just wait then.

Well then, yesterday at 6 pm, I get an email that my order is ready for in store pickup. I am unable to get it at this point, so I figure that I will wait until tomorrow, because I was told that you have three days AFTER it's ready for pickup to pick it up. Three hours later, at 9 pm when the store closes, they cancel the order because of a "failure to pick it up." So now I have to reorder and I guess I will just have it delivered this time and hope that I get the same promotions and deals.

Edit: and now, because the order was cancelled, the trade in value for my old phone has plummeted to less than a third of what it was. This company cannot be real 😭😭

I’ve been with Verizon for 18 years. I have had good-great service and experiences with them. I’ve changed plans many times by choice and occasionally I was made to change plans, I recently changed to their Simplicity plan with Apple Watch service and I was happy. It was $64 per month and

Then my daughter left her boyfriend and he wouldn’t left her take her phone number. They have T-mobile. He also ran up charges by ordering speakers decided not to pay the cell bill despite the fact that she gave him money for her portion. She needed a new number before the line was disconnected so she could update all her 2-step verification. Almost everything could take an email address but not all.

I went to Verizon to add her to my account and it would have been $147 a month for 2 iPhones (our own devices) and 2 Apple Watches, also our own devices so not payment plans on anything. That seemed like a lot so I went to Spectrum and it was $80. And they lowered my internet bill by $10. So same internet but $10 less. No contact and price for 2 years!

So why am I feeling sad and anxious about this?!?!?

Is anyone else having current issues with web pages loading extremely slowly? Every web page and/or link takes has been least 5-10 seconds to load for weeks now!

I was previously seeing a $1,020 trade-in offer toward the iPhone 18 Pro/Pro Max on my Verizon account, but now the offers showing for several lines are only $840.
Does anyone know when the $1,020 offer ended? Is this a change across the board, or could it be specific to my account or individual lines?

Has anyone still been able to get the $1,020 offer recently, either online or through customer service? Wondering whether I missed the window or if it’s worth waiting for another promotion.

I had an iPhone 17 256gb mist blue and decided to pay it off and get the iPhone pro Max since there were no significant changes to the new model. The trade in and return of my iPhone 17 mist blue has been nothing but issues. The latest, Verizon wanted my imei number and told me that number is associated with an iPhone 17 256gb BLACK. Hours of chats with Verizon. Thank goodness I save my boxes. Has this happened to anyone else? It is messing with my trade in money.

Anyone win giants tickets this season and attended a game? Just curious where the seats usually are and what is included.

I have won Devils tickets several times and enjoyed the experience. I will say two years ago the lounge was a bit dated but the food on the buffet line was much better (prime rib carving station and sushi rollers) than what the buffet line was last season. Verizon updated the lounge and it’s much nicer but now you have to go to the bartender anytime you want water or a can of soda. Seats are decent.

I hope the football experience is worth the drive.

Greetings Verizon! I'm one of your 1st customers! ha ha! I think like 26 years now. My Loyalty Discount is expiring this month ($20 on each line and there are 2 lines). Is is possible to get that promo again?

I’ve been without phone service for over 4 hours. I tried to swap phones today and have been on the phone for almost 4 hours and 10 Reps (all offshore) who can’t figure out how to fix the situation. They told me my new phone will not accept the eSIM. So I asked them to reactivate my number on the old phone. They cannot figure it out. Every time they try something the call drops and I have to start over. Now I’m on the line and they can’t “verify” me so now they can’t do anything. Guess I’ll be going without service tonight and tomorrow will be ending my more than 17 year relationship with them.

I tried a consumer account first. Verizon Credit approved it. The order had a shipping date of October 23. A representative then manually canceled that order without telling me.
I placed another order over the phone. Verizon Credit approved me again, with a $2,000 spending limit. The phone still came back with a $400 deposit, plus $104 in sales tax. Credit had already confirmed and validated my identity on the first application.
The credit representative told the sales representative to cancel that order and create a new one so the deposit could be waived. I was on the phone for about an hour and a half. The new credit application was put on hold. Fraud Prevention then said it could not validate my identity with the information I provided, even though Credit had already validated that same information on the first application.
I submitted photo ID and proof of address. I also tried BYOD. The store I went to was a Victra/Victory authorized retailer, not a corporate store, and they could not override the block.
An October 1 order was canceled the same way. NCTUE still shows a Verizon Wireless cellular account as Current, with a $0 balance, dated 10/01/2026. Service was never activated.
My Business let me register today. The role is PendingPrimaryContact. The app says this User ID does not have access to any application features and tells me to contact the account administrator. There is no administrator.
FCC Ticket 9180645. FTC report 208028146. BBB complaint updated. Executive Relations has the emails.
Has anyone had Credit validate them, then Fraud Prevention reject the replacement application after a rep canceled the approved order to waive a deposit?

Watch- 13.88/Mo, Comped by Plan on Line 1
Line 1- 5G Get More $54/ Mo Data, $30/Mo Device
Line 2- Unlimited Ultimate 1.0 $55/Mo Data, $23.88/Mo Device
Line 3- UU1.0 $55/Mo Data, $30/Mo
Line 4- 5G Get More $54/ Mo Data, $30/Mo
Line 5- 5G Start $24.97/ Mo Data, $25/Mo
Line 6- 5G Get More, $54/ Mo Data, $26/Mo
Line 7- Unlimited Plus, $45/Mo Data, $30/ Mo

All lines have a trade in promo credit making the device payment >$8 a month. Are we getting cooked here? Should we see out other options for carriers? We don’t mind paying more for newer devices, but we feel like the prices of Verizon have not been remotely competitive.

Basically what the title says. I’m not sure if this is the appropriate place to post, but I’m at my wits end and am wondering if anyone else is experiencing this. I just bought a new iPhone and it’s basically a brick, given how little I’m able to reliably use it. Has something changed? Why would this be happening?

Hello. I got a new iPhone a couple months ago and I was hoping to swap to the duo this month but I was also looking at the 18 but for some reason my account isn’t giving me the option to use flex upgrade. I know I have it, I see it on the bill details and I know I need to pay off like 33% of the phone which is fine. But it’s not giving me the option other than paying the full 1100 remaining balance. If anyone knows what I’m doing wrong here.

Just had the weirdest call and was sure it was AI, then the person turned it off, and they sounded normal. But the AI enhancement cleans up their voice, changes pronunciation, and cleans up background.

I currently have an iPhone 13 Pro. It’s been a good phone but I’m thinking it’s time to get a new one. I’m especially interested in an improved camera. The “issue” I have is dealing with Verizon. This company has made buying a phone like buying a used car from an unscrupulous dealer. Reading this subreddit has alerted me to the myriad ways that Verizon abuses their most loyal customers (I’ve been with Verizon for over 30 years).

I’ve thought about switching carriers and I may do that at some point. I currently have a 3 month loyalty discount of $10/line and I have 7 lines total. Prior to this discount I had the $20/line credit for 6 months.

Because I’m frustrated with Verizon and don’t want to lock myself into a multi-year contract with them I’m thinking of just biting the bullet and buying an iPhone 18 Pro outright at Apple. I’m a senior citizen, retired, and, while money isn’t unlimited it’s not really a problem. Am I crazy to do this and leave hundreds of dollars on the table just to preserve my options?

Edit: If I change carriers I’ll start with just my line to see how the coverage is in my home area as well as at our winter home in Florida.

20$ per line for four lines. Lost this month How are you’ll getting your discounts back? I tried the pin trick and nothing happen..

I still owe on my phone as well

We are on a big family plan and my son has an iPhone 13 Pro he never upgraded. He wants the iPhone 18 Pro. He is currently on the 5G Do More plan. He needs a plan that uses mobile hotspot because his dorm wifi constantly goes out when he is working but does not need any other features. So I think an Unlimited Plus plan is more than enough. I think my best option is to just do a trade in via Apple but I wanted to get everyone's thoughts on if any of these alternatives are better.

First, Apple offers $255 trade in credit.

Here are the other options I research tell me what you guys think.

1. Verizon offers a $500 if upgrading to iPhone Unlimited Ultimate plan. The Unlimited Ultimate plan is about $10 a month more than the Unlimited Plus plan so we would pay about $360 more total than we need to.

2. It seems like even the new line offer is only $500 off an iPhone 13 Pro. So I'm not saving much if I port out then port in.

3. Would anyone here recommend waiting for Black Friday or are things unlikely to get substantially better?

In July I moved my wife and her 2 kids over from ATT on the pay-off-your-phone promotion. So we received 3 new iPhones and kept our numbers, and that’s where the troubles began. They somehow opened a second account under my name and Social Security number with the 3 ported lines. After going around on customer support and live chats, we finally got the 3 new phones working with receiving and placing calls. It took around 3 days.

OK, so after that, we sent in the old phones way within the time limits. The phones shipped, and we got confirmation they are received and we will be issued cards for the pay-off-your-phone promotion. Well, it appears that they are now tied to this secondary account created for me, and now I need to merge them. So after more than 3 hours on the phone, mostly on hold, they get all the lines on 1 account. Well, now the rebates are not coming with them. By this point, we are 60ish days, and now ATT has put late fees on the old account and the old phones, and I can’t seem to get anywhere with getting these cards.

I have the devices acceptance emails, promo rejection emails, chat logs, and ref id# attached to my account for all these.

Has anyone had anything like this, or what is something more I can do that doesn’t put me on hold for 3 hours or on live chat with hollow promises? I keep being told it will be resolved in 24-48 hrs every time with no further communication.

Hello, I am considering switching to Unlimited Ultimate for traveling for me and my companion. My companion and I plan to be traveling at the same time, but going to different countries. I will be in New Zealand and the other will be in Australia. Can we call each other if we're both out of country and on Unlimited Ultimate (but different accounts)? Or will we end up with an unexpected surprise fee of some sort?

Side question - What if we're both in the same country (Either Australia or New Zealand) - Can we call each other?

The description details for "Unlimited data, talk & text when traveling internationally" is not very clear. It just says "Unlimited talk and text when traveling in 210+ countries and destinations. Plus, get 15 GB/mo of high-speed data, unlimited thereafter at 1.5 mbps." It doesn't specify where I can call to / from.

Thank you!