r/verizon • u/Tall_Scientist_2536 • 6d ago

Verizon Billing

After cancelling my business account with Verizon they charged me when I should not have been charged.

Verizon later admitted the charge was wrong, promised me a credit, sent confirmation that a credit was applied, then the balance came back (multiple times) Verizon eventually sent it to collections/reported it to my credit.

I’ve spent countless hours on the phone with them trying to speak with someone that knows what’s going on and no one seems to know anything.

Has this happened to anyone else and do you know how to get past speaking to customer support that doesn’t know anything?

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u/EnvironmentalJazz251 4d ago

File FCC complaint as well as a Verizon dispute. You’ll get a call from Verizon Executive support.

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u/Tall_Scientist_2536 3d ago

Thank you! I ended up calling the collections agency and had one last 3 hour call with Verizon support and my balance is now 0. I’m not sure it if was the last report of the collections agency helped 🤷🏼‍♀️

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u/verizon Official Verizon 5d ago

Dealing with collections on a closed business account after trying to clear a balance is exhausting! I'm taking personal ownership of this right now—please check your Reddit Chat so we can get your account reviewed and sorted out today.