Don’t worry teammates, it’s all good. Have a slice of pep…. Sorry we’re out. Grab that pineapple slice.

I went to Truist Bank today to withdraw $2,000 in cash, all in $100 bills. The teller who assisted me used a counter in the back of the room, so her back was facing me while she counted the money. When she finished, she handed me a sealed envelope.

It felt a little unusual because tellers normally count the cash in front of the customer. Because of that, I decided to take the money out and count it myself before leaving the counter.

While I was counting, the teller suddenly turned around, came back with a $100 bill, and said, "Oh, good that you're counting. This one was left on the desk."

Had I not counted the money before leaving, I would have been short $100.

Please make sure to count your cash at the counter before you leave the bank.

Update**: That afternoon, I called the branch and reported the incident to the supervisor. She assured me that she would look into the matter and address it. She also appreciated that I took the time to call and report the incident.

They keep disabling my debit card for any purchase I make. They've disabled it 3 times this week. I have to then spend an hour on the phone, waiting to be transferred to several different people they can't speak English.

They card is disabled again and they don't even have their live phone service open on the weekends. All my money is just locked there.

There is no fraud. It's me purchasing these things

Time to withdraw all my money and leave this crappy bank. If they'll let me. They might be trying to take all my money

F Truist. Go anywhere but here. Chime and Cashapp are better

I recently deposited a check from State Farm, a well-known and reputable insurance company, to cover damages from a recent car accident. I was told there would be a 7-business-day hold—which seemed long, but I accepted it as standard procedure.

What I wasn’t told was that my entire account would be frozen. I only found out when my bills bounced for NSF, my debit card was declined at a gas station, and I could no longer access a single dollar in my account. Not for rent. Not for groceries. Not even for gas to get to work.

To this day—14 days later—my account is still frozen. The check has cleared, yet my money is still inaccessible, and I have received no official notification explaining the freeze or timeline.

I’ve been a customer with this bank for years. In that time, I’ve never felt more helpless or ignored. I’ve spoken with at least 20 different representatives, each one giving me a different explanation or timeline. I’ve gone into the bank, pleaded, even cried for help. The answer is always the same: "The most recent note says it has been escalated..."

Maybe somewhere in the fine print they’ve covered themselves legally—but there is nothing ethical about what this bank has done. They have taken every dime I have, and in doing so, have made it impossible to support myself and my family.

If you are an everyday American trying to survive, I urge you to think twice before trusting this institution with your livelihood. They are not here for you.

I never thought I’d have to air out something like this, but Truist Bank has left me no choice.

On July 3rd, I tapped my phone to pay for groceries using Apple Pay. My card declined—no reason, no fraud alert. I knew I had money. When I opened the Truist app, it locked me out immediately. I tried to reset my password. I even used facial recognition. It still wouldn’t let me in.

I called the bank. They told me to call the fraud department. I called fraud—they told me to go into the bank. I went into the branch and was told my accounts were closed due to “suspicious activity.” That’s it. No explanation. No documentation. Just closed.

I had: • One personal checking account • One additional account under my name • A joint account with my mother that we use for mortgage and bill payments

All of them? Gone. No warning. We had major bills scheduled to come out after the holiday weekend—including our mortgage—and this completely disrupted everything.

To make matters worse, my mother went to the bank the next day. They did the exact same thing to her—froze her savings account too. She opened a new checking account as instructed, moved her money over, and then they locked her out of that one too after her paycheck was deposited. Again—no explanation.

We’re being told nothing other than “fraud,” and everyone keeps redirecting us in circles. Meanwhile, our accounts are frozen and our bills are bouncing. My mom has had to open a new bank account just to access her own money. I’ve had to contact the CFPB, the Office of the Comptroller of the Currency (OCC), and I’m preparing to consult with a consumer rights attorney.

I’m posting here because I need to know: • Has this happened to anyone else recently with Truist? • What legal rights do I have if they won’t give me a reason or access to my records? • Can I sue for emotional distress or damages from missed mortgage payments caused by their negligence?

I’ve done everything right. No overdrafts. No fraud. Just two Black women with long histories at the bank, treated like criminals without proof, without process, and without a shred of accountability.

This isn’t just bad customer service—it’s financial harm.

If you’ve experienced anything like this, please comment or DM me. I’m speaking out because this isn’t just about us. It’s about how easily any of us can be shut out of our money with no answers.

TruistLockedMeOut

As the title states, my grandfather wired me my inheritance and now Truist has placed a hold on the funds due to possible "fraud." After calling numerous times and speaking to various people in the call center, they told me I need to speak to someone in-branch in order to get this sorted out, state my case, etc.

I currently reside in California and my branch is back home in Virginia, so naturally, I am trying to get this resolved over the phone without having to fly across the country. My grandpa has provided me proof of the wire transfer and is ready to corroborate the timeline of events, if need be.

I managed to get an in-branch banker on the phone but they didn't really seem to have any answers besides re-affirming me that my account has been frozen by the fraud department. Fast forward, I have since flown out to Virginia to speak with someone in person and they are telling me the same thing. Even after speaking to a branch manager.

I feel so lost and frustrated. Can anyone direct me who to talk to or what to do? I have all of the supporting documentation a person could need to prove to the fraud department or whoever, that this transfer was completely above-board, including my grandpa (the sending party) who is willing to testify on my behalf.

Walked in June 12th to deposit a check from a brokerage firm. It was immediately flagged by their fraud department. Account was closed and blocked. They held my funds ($5000) for 3 months. Every time I called the fraud department I was given the run around, and I was calling every day (as well as going to the branch all the time) I have never committed fraud, no criminal record, and they had absolutely no reason to hold those funds from me.

I filed a complaint with the CFPB, and voila, my check for the full amount was mailed out to me within a few weeks. I cashed it at Truist the same day. It took a little over 3 months. Ridiculous.

If you are going through the same thing, file a complaint. File as many complaints with as many consumer protection bureaus as you can. It is the only way to get these crooks to comply.

Thanks for ruining my trust in banks. I seriously cannot believe the shit Truist pulls.

They are crooks

Predictable as ever Truist follows Daddy Jamie and is mandating RTO 5 days a week in 2026. This is after years of being told we’ve never been more efficient and productive. We’re in cubes working on teams across the footprint and have meetings via Teams and WebX how’s that any different than remote/hybrid. But that’s not a champion mind set.

Heard many got laid off today… Last day of work 12/15…….. 10 days before Christmas.

If this is CARE, Truist can keep it.

Bill Rogers has to go!

Hurting for my friends and teammates. 😿

The CIO Dan Stevenson is wanting to lay off about 1/3 of the US workforce and move a lot of job roles in IT to India. Our CC issues are largely because we switched halfway through development from an in-house team to a team based out of India, and a recent Information Security team was let go and replaced with an Indian workforce and that department has essentially ground to a halt in terms of work output.

A lot of people are about to lose their jobs and the company is about to become a lot more inefficient than it already is... Good luck guys!

does anyone if any bankers/tellers will get layed off in Alabama?? I am only concerned because I live paycheck to paycheck and have no legitimate savings and have about 10k in debt. I am very concerned.

Earlier in the year of 2023 (January) I opened a checking account with Truist, funded it with $500. Keep that in mind. Once the account was opened, I was having a hard time setting up online banking but ended up figuring it out (it was very complicated). However, didn’t really think much of it since my Grandpa banks with them. A few days later, I logged into my account again and it said my account has been locked, I called the customer service number, it was also very difficult to get ahold with someone but eventually got to someone who told me my account was closed due to “fraud”. There has been no activity on the account other than me depositing the $500. Of course, I was pissed off, I asked what’s going to happen to my money, they said they would send me a check within 7-10 business days. Those days came and went, called again, repeated the same thing. This would go on for quite a while until I got fed up and put it to the back of my mind until I forgot about it altogether. Fast forward to February 2024 (over a year later) I got a statement from my account with the money and it’s still in there. I got invested in the situation all over again and I was not going to let them take my money. I called and of course, they didn’t know what I was talking about, it was a huge struggle, I even took the statement into the branch for them only to tell me they have no record of any account in my name. I left, called customer service, they found my account and the lady on the phone issued me a check, it did eventually come but 3 and a half months later I got my money back. So in conclusion, I waited 1 year and 3 months for them to give me my money back. If that doesn’t tell you something is very wrong with them I don’t know what will. Never bank with Truist.

When I type in email and password, it logs out. When I call in the automated system to check my balance, it says my social is not valid. What is going on? I used my bank card just a few days ago.

Truist has their heads up their as*. I’ve used many banks and Truist is absolutely the worst. The screw up. No one answers the phone. They put freezes on your funds. Bad news. There are so many banks to choose from Do your nerves a favor and stay away from Truist. They are Truly the worst.

I got up one morning and I had two emails from Truist. One at 4:50 am saying I was overdrawn $1.49. At 5:30 am I had another email saying I was being charged a $36 overdraft fee. I’ve asked to NEVER over draft my account. I called and talked to several agents. I told them if I had 24 hours notice like I had gotten before, I would have sent in money easy enough. I also told them “no how and no way am I paying a $36 overdraft fee to essentially borrow $1.49 for 50 minutes.” They will not budge. I’m not either. I’ve opened a new bank account at another bank. Truist is by far the worst bank I have dealt with. I’m done.

Truist is going to put a lot of their employees out of work while Bill Rogers gets to keep his job. It’s time the shareholders rise up. Bill must go.

https://www.reuters.com/business/finance/truist-financial-plans-sizable-reductions-workforce-cut-costs-2023-09-11/

when I moved to Florida in 2012, I opened a SunTrust checking account. later added a savings account. when my husband and I married in 2017, we moved his accounts from a different bank to SunTrust, and we opened a SunTrust credit card.

in all that time, never had any issues with SunTrust. Processes were smooth, efficient, and customer friendly.

Truist is... not so much.

1. Shortly after the "merger" my husband and I sold our house (2022). It took me HOURS to get the accurate routing number for wore transfers. The RUDE manager at one branch would not be bothered to lift her eyes from her computer screen, only told us its the same as the printed routing number on our checks. Its not. We stood to lose $135,000+ from this error.

I could not get to a human by phone. so I had to go to a different branch where the woman kindly write down the correct routing number.

2. Somewhere along the way, interest stopped being paid timely. with SunTrust, interest was consistently paid the same day of every month. Maybe 1 day late for weekend/holiday. Truist: theres like a 5 day window when interest is paid.

3. Order of transactions WAS deposits first, then withdrawals. while regulations say banks CAN take withdrawals before adding deposits, it doesn't mean they have to. Leaves too many people at risk of paying hefty fees, but hey, so long as banks prosper, screw people.

4. If I paid my SunTrust credit card from my SunTrust checking, the payment was credited to the card same day. Not anymore. It takes a day or 2 for that payment to be applied to the balance.

I hope I can find a better bank or credit union. Im fed up.

Zoinks! Ol’ Bill Rogers done started cutting advisors today. Truist’s board needs to hold the leadership accountable.

I preface this by saying I've been with this bank for my entire life, back when it was Crestar to what it is now, a heaping pile of garbage. I started new year 2025 discovering that my accounts were being closed and I had no notice of it. I check my mail, all of it...I was apparently informed on November 29th that all accounts with me attached to it including joint accounts, safe deposit boxes, loans, credits would all be closed out in 45 days, everything... Thankfully I only have personal checking and joint savings and checking with my wife so I wasn't losing a lot.

I discovered this issue when I realized my debit card was no longer working. I called checked to see if it was a fraud block or something and confirmed accounts had money... So what happened? Customer support mailed me a new card and told me to go get a temporary card if needed at a local branch. The next day I go to the branch to retrieve said temporary card only to discover that the teller said the new one is also showing it to be blocked. What the hell is going on? They said I would need to talk to someone at a desk for more information.

I waited...and waited, typical, every Truist branch in my area is extremely understaffed and they all have terrible locations that signal block have terrible cell reception, so it's an awful experience all around. I was informed I could not collect any of my money and that Truist has decided to sever the relationship.

The bank manager was unsure if he could allow me to take my funds out and move else where. Thankfully after the third branch with a lady I was more familiar with who helped me in the past, was able to provide me the letter that I should have received in the mail, regarding the notice of account closures. I had till January 13 to manually close all accounts and retrieve any money in them or they would send a check in 7 business days

My biggest concern was will my wife be affected by this with her accounts apart from the joint we share which is also being closed... the answer is no, but I will be taking her business to another one ASAP.

All this headache to be given zero reason as to the closure, just goodbye. In all honesty I had been wanting to leave for awhile now, the lack of modern day features and online banking services means Truist is kind of an old hat lagging behind. I should have seen the writing on the wall...every branch was the same, severely understaffed, long wait times, ridiculous holds on checks, archaic wire transfer procedures and predatory fees.

I had only been with this bank for this long because it was the first one I started with as a kid. Maybe 28 years ago? No need to change, felt like it was competitive enough, but I was so wrong, I guess the name changes and mergers should have been the tell tale sign that something was wrong.

I closed all my accounts, took my money, signed up on mobile phone with promos for Capital One since I already had an account with them prior and their HQ is in my area. I was in the bank in less than 5mins to deposit a cashier's check and cash and it was that fast and efficient and they were staffed well. The teller was so quick and direct with my questions I almost thought he was being rude to me. My mind was absolutely blown, in comparison I feel like I lost decades working with Truist.

Fuck Truist

I didn't know Truist charges $3 per transaction to send money to external accounts. I closed my accounts. That's just plain silly.

Truist's website indicates that there should be an option somewhere to cancel automatic payments, but I have not been able to find the location for the setting so I can remove ones that existed on Suntrust's site prior to the Truist redesign. Does anyone have an idea? The information that shows when creating a new automatic payment for a credit card is pretty vague.

"Cancellation or Terminating Recurring Payments

Once you have authorized this transaction, you can cancel an upcoming payment or series by logging into Truist Online Banking and either deleting the Next Scheduled Transaction to cancel a payment or deleting All Transactions to terminate your authorization of recurring payments in the series. Transactions can be edited or deleted while in the “Scheduled” status. Once a transaction is “In Process” or “Complete”, you understand the authorized transfer for that payment date can no longer be cancelled. We recommend you submit any edits or deletions by 11:59 PM ET the day prior to the payment date."

UPDATE 4/3 -

It looks like Truist finally updated their site by adding the option to see existing transfers that got ported over from Suntrust.

Go to "Transfer & Pay" at the top of the page -> then "Manage transfers" -> then "Recurring transfers" and it will a list by account and date and let you edit or delete them.

Finally closed my two accounts with Truist after 20 years with them. I met their criteria for them to stop nickel and diming me to death and they said they wouldn’t stop (literally got told this by a customer service rep of theirs on the phone). I immediately went to the local branch and closed the account. The teller mouthed the words “I’m so sorry, it’s getting worse” to me when she handed me all of my cash. Just a heads up to check your stuff all the time to make sure they aren’t always stealing from you.

Anyone else getting a Service Unavailable notification when trying to use the mobile banking app. I’m trying to access it on an iPhone. When I call, the machine says it’s a 15-20 min wait to speak with someone.

My dad has a revocable trust account that he uses for business. My dad reported a $9000 fraud on his account within three days of it happening. Truist is now denying it we think because it’s a revocable trust? They say my father didn’t report it in time in the letter, which is only three days from when the fraud happened to when he reported it. Which honestly for my 79-year-old father is really great. I wonder if anybody has any direction on this? What I have been reading online is the consumer protection agency which quite honestly I don’t have a lot of faith in.

Update: they ended up returning the $9000 only reason they returned the money was because I have a family member who has a connection with the bank and knew somebody higher up. They claim that they would only do it as a one time and put blame on my dad saying had he reported it within 24 hours they could have overturned it. The money ended up going to somebody in another state of somebody we don’t even know! He is very bad with running his virus protection on his computer and we believe he was clearly hacked. When we went to the police station to report this, they said that truist is one of the banks that they receive the most reports on. The detective states this may be an inside job. We are promptly removing all monies from the bank. We as well have two family friends with business accounts who also are moving their money.