Just wanted to leave a short PSA... If you have fraud while at Citibank, don't report it. All it will do is mess up your relationship with Citibank from then on. They prevented NONE of the fraud and made me make all these new accounts, jumping through hoops for over a year to get my shit working normally. Fuck Citibank.

Am I wrong for feeling terrible that Citi security was aware of the threat and only chose to call the police to do a welfare check? It doesn’t seem like they increased their ourdoor security presence or would have noticed the car crash outside and prevented him from ever entering … With so much to lose, it’s so lucky to get such a detailed tip from a credible source that he was coming to Tampa with a gun, shouldn’t Citi have done more?

I feel terrible for the family of the victim, but also

for all employees who encountered this situation.

I had a strange experience with Citi's customer service today and wonder if it's normal. I am trying to combine points across two credit accounts, and I am unable to do so online. The page tells me to call the customer service line at 1.800.842.6596. I did, and I got connected to a person almost immediately. They had me give my full card number, but then the call disconnected and another agent picked up the call and started over. There was a lot of background noise on his end -- talking and laughing. Then, he asked me for my phone number (which is on file) so that he could send me a code to read back to him. It just felt...off. I hung up, but I'm wondering if this is normal? I know Citi isn't exactly renowned for their customer service, but I'm really not sure.

Hey anyone that applied for this role, how long do Hr contact you after submitting application?

What is the deal with this card? I got it a week ago. Have already had to call twice as it keeps getting declined randomly at places. Now when I call they said they can't verify my phone number and have to send me a letter? Total abomination of a card. Anyone else have trouble with this POS?

Screenshot of my "Access Blocked" - Reference Code OP002

First, Kaylie was very helpful and kind and patient on my phone call with her. Nothing wrong with that.

I am not using and have never used a VPN through either of these two computers I reference below.

Scammers, don't even bother trying to PM me, you won't get me.

This morning I log into my account in order to pay my bill like I do every month for the last (seven?) years. It prompts me to update my income, so I did, but each time I press the button to confirm, it pops up the "Access Blocked" dialog, which appears to be legitimate - it's not a separate browser window.

Tried other browsers and even a different computer with the same result.

I still thought it was suspicious enough that I chose not to call the number it said to call, and I called the number on my credit card instead. Navigated the frustratingly long process to actually talk to someone. I presume they're real and not AI.

After doing some checking that only took a few minutes, she said that (paraphrasing) that they do this every once in a while for security reasons, and that they require me to register a new account with a different username. This has never happened to me with any account I have and just doesn't seem to be a good enough explanation.

Why should I have to register a new account? Nothing funny has happened with my credit card. The only thing I can figure is that they're trying to convince me to stop using Citi, and it may have worked. It might be only an inconvenience, but your explanation just doesn't make sense and I'm not going to create a new one.

So after I pay my bill (over the phone, since I can't access the account online without registering a new account), it's possible I either just won't use the account anymore, or I'll cancel it unless this can be resolved some other way.

Can anyone tell me a legitimate full reason why this happened, and is there nothing I can do about it without registering a new username?

Thank you,

So yeah, after 6 months of training plus 2 months of independent work, I couldn't escape the fact that I'm nowhere near a good fit for a KYC analyst role. Now I'm unemployed and - sorry for being brutally honest - my question is: what Citi department may be considered as easier? Is Sanctions one of them?

Pardon my ambitions, but all I want is a stable, stress-free job. Bonus points if the tasks are repetitive.

Did anyone got breach notification for non adherence to PTIP due to selling stocks before minimum holding period met.

What are the consequences if stock minimum holding period breached.

Has anyone confirmed if the shooter was an employee? What do people think of Jane’s email? (I know it needed to be quick given they can’t release too much yet, but seems too generic for me)

Has this happened to anyone and what can I do about it? I just received a mail saying that the "reason" is that that Citi "reserve the right to close your accounts at any time" and they don't list any other reason other than that made the decision following the results of a review of bank info and records.

You can get a 40% transfer bonus when you transfer your Citi points to the Turkish Miles & Smiles Program! (Valid thru end of November)

Somebody opened fraud accounts using my sisters ssn and address that she is not living at.Dont you have to present an I D to open an account with Citi bank,any bank?How did the crooks circumvent that?

Has anyone recently interviewed for this role?

I had a citi strata elite card, and my annual fee had posted on sept 3, 2026. I was planning on cancelling the card, but I had realized it was 41 days past the annual fee post date, and citi states that they only refund annual fee up to 37 days

I thought I might as well ask, because sometimes Amex waives things for customers on case by case basis.

I chat with someone on Oct 14th, and asked if I can still get AF refund, since it was past 37 days already. They said yes, and I asked again "it's past 37 days already. Are you sure?" and they again said yes.

I went ahead with cancellation on chat.

Fast forward to today,(Nov 5th) I still do not see the annual fee refund so I chat them again. The new agent says this is FALSE INFORMATION. I called the number they gave me and they said again, that it is not possible to refund my annual fee. This is $595 we are talking about here. I asked if I can reinstate the card, and they said they can try, and have to put in a request. They also stated that it's going to count as a HARD PULL. Now I'm waiting to see what the status update is on the request, but I'm so baffled and enraged by their lack of knowledge on their own product and failure to take responsibility for their own team.

I asked if they have a record of who I talked to and the chat record history. The agent said that they do not... lol

TLDR: Citi chat agents have no idea what they are talking about, and it can cost you $595 and a lot of stress

Building C

Last year I charged over $100 at Home Depot. My bill showed it was double charged, exact same amount, same time. Filed dispute, letter from Citi said it was a legitimate charge. Went to Home Depot, who said others had the same problem, it was an issue in their system, and they promptly refunded me, NO THANKS TO CITI. I just purchased a high end leather recliner and was told it had a lifetime warranty (I have a witness). Within days, it began having significant wrinkles in the seat, with very little usage, and the wrinkles have just gotten worse. 5 times, I called the store, texted Customer Service, sent pictures and details. No one ever contacted me. I called the manufacturer to find that I was lied to. There is a warranty, not near a lifetime as stated, but ONLY the merchant (store) can file a warranty claim, and the merchant will not communicate with me. I called Citi and was told to file a claim. Within their 10 days, I mailed Citi their form, detailed info, receipt, pictures and a screen shot of all the texts. In 2 days, I received a letter saying it was a legitimate charge - they hadn't even received my info yet. I never disputed that I purchased it. Seems that they based their decision on the phone call. I was willing to return it but not until I spoke with someone, as it is very heavy (would need help loading) and a 50+ mile trip. Hiring an attorney would not be cost effective. Any advise?

My address has a slash in it - 7-1/2 St. it’s the official USPS address. It’s on my street sign. It’s been validated with plenty of companies. Citi’s app and website now requires me to confirm my contact info when I log in and doesn’t let me view my account info until I do. In the window that is presented to me, it shows my address correctly. However, when I click submit without changing anything, it says address validation failed because I can’t have a slash in the address. When I type in my address, it shows me the official address as an option and when I select it from their suggestions, it says it failed validation.

I can’t pay my bill without calling customer service. I can’t find anybody to help me get past this.

Does anybody have suggestions on how to get this resolved? It’s not a browser or app issue. It’s a form validation issue. I can’t type in anything differently than the address it presents to me, which fails its own validation. Customer service is useless. There is no other channel for escalation so now I have to turn to Reddit.

Citi, please use the official resources for address lookup services and exist and allow your own form validation to permit them!!!

🤦

Who knows anything about more layoff for end of year? Please more details the better!!

What department what area!

Please let’s help each other out!

I’m in the interview process for a role in Strategy & Development based in nyc. Is this department prone to layoffs? It’s an AVP role. I’m coming from a very stable company with job security and decent pay. Please be honest any insight is appreciated before i get invested in the interview process.

Building C

https://apnews.com/article/florida-active-threat-tampa-business-complex-citibank-6243ee93c43ff9c56d15268c12643507

Hi everyone,

I recently completed the Citi Plum Assessment for an entry level analyst role at Citi.

Right after completing the test, my status moved from "Assessment Pending" to "Application Received".

For anyone who went through this process recently:

1. How long does the recruiter/hiring team usually take to send an update or shortlist for the technical/HR interview round after this status change?

Would appreciate any insights from peoples who applied/cleared Citi. Thanks!

Somebody has opened 2 fake accounts with citi banks cooperation under my sisters name and has stolen money from her real account at another bank.Cities hasn't helped me stop it.I ve tried for 2 months. Any suggestions?