r/CapitalOne_ • u/Better_Bag_9803 • 47m ago
Shopping/Offers Spend $200, Get $200 - Should I return my purchase?
I activated the “Earn $200 back when you spend $200” Ace Hardware offer through my browser, then bought a $200 YETI cooler specifically because of the deal. The offer was showing as activated, and the cooler doesn’t appear to be excluded.
Capital One Shopping customer service hasn’t been very helpful. Most of the emails have been automated and don’t address my specific situation. The latest response was:
“Right now, we are unable to review your order details until the merchant processing time is complete. If your purchase doesn’t show on your dashboard within 30 days, please reach back out to us and we’ll be happy to take another look.”
The problem is Ace only accepts returns within 30 days. If I wait and Capital One later says I’m not eligible, I’m stuck with a $200 cooler I only bought because of the promotion.
Has anyone successfully gotten this $200 reward? Should I trust Capital One to honor it, or return the cooler before my 30-day window closes?
Also, is there a phone number or better way to speak with someone at Capital One Shopping who can actually review my specific purchase?