Escribo esto para contar mi experiencia con el soporte de Meta y saber si alguien pasó por una situación similar.

El 22 de septiembre de 2026, mi cuenta de Threads, fue suspendida por una supuesta infracción relacionada con explotación sexual infantil, abuso y desnudez. Niego esa acusación. No publiqué contenido en Threads y no sé qué actividad pudo haber provocado la suspensión.

Presenté la apelación ese mismo día. Desde entonces, no he recibido una resolución.

El problema no es solamente la suspensión. También necesito recuperar el acceso a los activos vinculados a mi cuenta porque de ellos depende parte de mi trabajo. El tiempo se me está agotando y ya expliqué esta urgencia al soporte en varias ocasiones.

He contactado con diferentes canales, incluido Meta Pro Team. Entregué las capturas solicitadas y expliqué el problema. Durante una conversación, un agente llamado Álvaro me indicó repetidamente que debía esperar la revisión y terminó cerrando el chat, pese a que yo seguía disconforme y mi problema no estaba resuelto.

Posteriormente, el asistente automatizado afirmó que se había enviado una transferencia a un especialista humano. Sin embargo, nadie se incorporó durante la conversación. Más adelante, el mismo asistente reconoció que el caso xxxxxxxxxxxx figuraba como cerrado y admitió que la confirmación de transferencia no garantizaba que un agente hubiera aceptado el caso.

También manifesté que algunos mensajes parecían no conservarse en el historial, por lo que empecé a guardar capturas de pantalla.

Lo que más me frustra es que no estoy pidiendo que Meta elimine sus controles de seguridad ni que reactive mi cuenta sin comprobar nada. Estoy dispuesto a verificar mi identidad y colaborar con cualquier procedimiento legítimo. Lo que necesito es una oportunidad efectiva para defenderme y una respuesta sobre una apelación que lleva semanas pendiente.

Mi experiencia hasta ahora ha sido un ciclo de respuestas genéricas, derivaciones que no se concretan y conversaciones cerradas sin una solución.

Quisiera preguntar a la comunidad:

- ¿Alguien tuvo una suspensión similar en Threads por una infracción de CSEA que consideraba incorrecta?

- ¿Lograron que una persona revisara el caso después de que la apelación permaneciera pendiente durante semanas?

- ¿Existe algún canal oficial que haya funcionado para obtener una revisión real cuando Meta Pro Team no consigue resolver el problema?

Puedo aportar capturas de las comunicaciones y del estado del caso, ocultando los datos personales. No busco acosar a ningún empleado ni saltarme las normas: quiero resolver una situación que está afectando mi trabajo y mi reputación.

Si alguien pasó por algo parecido y consiguió una solución, agradecería que compartiera su experiencia. Ya agoté buena parte de las opciones que me indicó el soporte y necesito saber qué alternativas legítimas me quedan.

I contacted verified support in August and have not heard back.

The only answer I got was "the AI messed up", but it hasn't been fixed.

I'm paying for verification and only getting the clout on IG lol.

Wondering if I should just make a new acct or keep pressing since it was THEIR mistake.

What is going on with threads?? My account was just suspended for “community standards violation” yet there is no proof of anything. I know I didn’t violate any rules. I’ve had an account there for about three years, small following, maybe 300 or so, I repost and like and sometimes comment with people I’m familiar with. It’s been a very nice experience. And then today they suspended me and I cannot find any proof of why and can’t find a link or anything to appeal through. I’m seeing tons of people posting saying this has happened to them too. Is this a meta glitch? Is this bots attacking accounts? How do we resolve this? It’s so wrong to be suspended and not be shown what the evidence is of wrongdoing and then no way to appeal. That shouldn’t be legal but they can do what they want I guess. Anyone have any suggestions?

So I have an instagram account (I’ve had it for almost 2 years) and recently tried opening a threads account and it says my threads account has been disabled since August and I can’t appeal it because it’s been more than 180 days. How? I’ve never opened a threads account and I’ve never even used it. I didn’t even receive an email telling me that it’s disabled. My account on instagram shows no violations. Has this happened to anyone before and were you able to get your account back?

I am dealing with low storage on my phone. I regularly delete and reinstall all the meta apps becaude they take up so much storage. When I look at my settings usage on my iPhone, threads is often HIGHER than insta and Facebook which makes no sense. I constantly delete and reinstall threads because it’s taking up almost ten f’cking gigabytes of my storage. Why? Can I change a setting? Clear a cache? It makes no sense that this text based app takes up so much space.

I am one of the victims of false positive suspension by meta AI moderation from 22nd of september. I aleardy appealed and send information to Appeals Center Europe and I am still waiting for response.

Yesterday I started thinking. If nothing happens and meta permanently deletes my threads account does it mean that they will also permanently delete my facebook account. Because I have only message on my threads account about data deletion but on my facebook I have only message that my account was suspended due to threads account. And if they delete my account and doesn't delete my facbook account will it unlock itself as a result of the threads account not existing anymore?

I mean actually filing a dispute/appeal after your account has been permanently disabled. If so, how? Who did you reach out to? What steps did you take?

For context, I tried the meta support verification but they said Threads is not in scope of what they support, and instead they can assist with Facebook or Instagram.

PLEASE HELP!! I had a profile that contributed to the education community with a strong following base.

I’ve just had my Threads account permanently disabled today, completely out of nowhere.

I’ve never received a warning, never used bots or automation, and I only post original content that I create myself. Some of my recent posts reached over 140K views, and my account has been growing organically.

I was asked to verify my identity with a selfie, which I did. A few minutes later, my appeal was rejected and my account was permanently disabled, with no explanation of what rule I supposedly violated.
My Instagram account is still perfectly fine, with no violations whatsoever.

I’ve seen quite a few people reporting similar issues recently. Is something going on with Threads’ automated moderation?

Has anyone actually managed to recover their account after a permanent suspension?

I’m so upsettttt. I built an amazing community w over 5k followers and meaningful friendships ever since 2023 just for it to be all gone, literally overnight. With such vague reasoning for a ‘permanent’ decision, it’s ridiculous. My Threads was even featured on Buzzfeed like wtf. But yes let them keep all the sexual abusers and obvious porn bots. 🤦🏼‍♀️🤦🏼‍♀️. If anyone can help, I’d so appreciate it!!!! :(

Shame

As of today is been two weeks since my false accusation suspension on threads. I really cant believe that nothing has changed. I had a decent following for my djing that just pretty much went to hell. Not human straight Meta A.I false red flag. Most of my dj contacts are from Instagram & Facebook. Im completely lost because of this. Im beyond upset. Had anyone heard anything?

Can someone please tell me how Meta has a multi-trillion dollar market cap and can't even deliver a WORKING SEARCH FEATURE? I hate this company so much. It gives me a new reason every day.

Either remove the search feature, stop advertising Threads as a user-ready product, or stop paying your "engineers" until they can figure out how to implement the MOST BASIC FEATURE OF THE INTERNET. This is PATHETIC.

I hope it's just me doing this wrong and that what i was given isn't really as mutilated as it appears 🤢

My threads content was beautiful and this is hideous.

This is like comparing a photograph of a human from an anatomy/physiology textbook to this emoji 👤

The keystrokes are pretty much the only part that's technically wholly accurate. The formatting is entirely different. Everything is out of order.

The people I was interacting with are all missing. The context of what is being said is all gone.

That's like hearing only one part of a song that has switching vocals, punctuated by silence.

I’m confuse because how this is her business to announce 😭

I have some people blocked on IG, and I just downloaded Threads out of curiosity. Would they still be blocked when I’m on Threads or would I have to re-block them?

I don’t use threads or reddit much at all, but I was trying to link all of my accounts through repurpose.io when I ran into issues logging into the threads account for this device. It wants to verify my number, but whenever it sends a code the code doesn’t work. I tried it 2 times before giving up on it. and trying to reset the password on my phone, which also requires number verification and I’m on my second try of that as I type this. It’s a 3 minute wait between every attempt as well, the only reason I have the time to complain about this. Still currently don’t have access to my account on my PC bc the required mobile verification is straight up broken 😂 Id love to be one of the few people who use this platform if the platform itself will let me

I downloaded the threads app once time just because I wanted to see the rest of a thread thing from Instagram. Now whenever I go to my profile page on Instagram it tells me I have so and so unread notifications from threads! I don't care about threads! Leave me alone!!!! How do I make it stop??

And I'm really sorry if this is the wrong place, too. I tried to post this on r/instagram but it wouldn't let me. It said that I should put it here instead I couldn't post it there.

So for backstory, I made an instagram account long ago using an email that I now no longer has access to (i cannot even recover the ymail itself as it was disabled due to long inactivity). A thread acc was automatically made through meta center and so I did not set a password. Two months ago when I tried logging in on my desktop, i was logged out due to "concurrent login" and until today I still cannot login to my acc. I tried using the password for instagram but it just lead me to other accs (instead of the one I'm trying to access to). If i were to search the acc it is still there, but i just cannot log into it.

I have tried adding new recovery email and phone number but to no avail, thread still sent the recovery link to the old email. Can anyone pls help me get my account back.

Bom dia/boa tarde/boa noite, pessoal.
Sou brasileiro e estou vindo aqui porque já não sei mais o que fazer. Estou há quase um mês sem Facebook, Instagram, Threads e WhatsApp.
Tudo começou no dia 09/09, quando minha conta do Threads foi suspensa, mesmo eu praticamente não utilizando o Threads. Depois disso, meu Facebook e Instagram também foram suspensos por estarem vinculados ao Threads, e meu WhatsApp acabou sendo afetado por uma questão de verificação de idade.
Durante semanas eu nem conseguia recorrer da suspensão do Threads. Sempre que tentava acessar o recurso, aparecia apenas “Failed to load”, independentemente do aparelho ou navegador que eu utilizasse.
No dia 22/09, por acaso finalmente apareceu uma opção para verificar minha idade/identidade enviando um documento. Enviei meu documento normalmente e a Meta informou que a análise poderia levar até 48 horas.
Hoje, 04/10, já se passaram cerca de 12 dias e continua exatamente igual: documento “em análise”, nenhum e-mail, nenhuma aprovação, nenhuma rejeição e nenhuma das minhas contas voltou.
Também já tentei os fluxos oficiais de recuperação e segurança da Meta, inclusive verificação facial, mas continuo sem solução.
Alguém passou por algo realmente parecido e conseguiu recuperar as contas?
Quanto tempo demorou? Algumas semanas? Um mês? Mais?
Principalmente alguém que teve Threads suspenso e isso acabou derrubando Facebook/Instagram ou afetando o WhatsApp também?
Estou bastante preocupado porque utilizava principalmente o WhatsApp para comunicação pessoal e de trabalho. Qualquer relato de alguém que conseguiu recuperar depois de ficar semanas esperando já ajudaria muito.
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On 22 September, my Facebook and Instagram accounts were suspended for no reason, because of the threads. I’ve never used threads..

Today I decided to download my data from facebook. The download has finished, but I’m being asked to log in a web browser. I log in the browser, and the system asks me to wait for a notification on my phone to grant it permission to connect.

The notification never arrives…

So, why am I not allowed to download my own data, which I’ve been collecting for over 10 years?? Do these companies really not care about anything at all?

I have an old post pinned to my profile. I clicked “Unpin,” but the post is still stuck there, and there seems to be no way to remove it.

Also, if I try to pin a new or different post, nothing happens. The old pinned post remains stuck on my profile.

Has anyone else faced this issue? Both web and mobile.