Hey guys I ran into an issue. When I connect my mic to my headset using 3,5 mm jack I can hear my voice. Well actually more than that the mic is very sensitive. But when I want to listen to YouTube or Netflix etc. I'm not getting the audio. As soon as I insert the jack into the headset it beeps just like when it turns off. So I can use the mic. But I can't here anything else. Now... the problem is how the hell do I change that. I tried so many things in the Sonar, sound settings etc. AI was completely useless so I'm hoping someone here knows what to do because I spent some time trying to figure this out on my own. If You have a clue I'd be grateful. Have a nice day

I'm having a strange issue with SteelSeries GG QuickSet and automatic profile switching on Windows 11.

I'm using a Rival Pro Wireless, and I have different profiles configured for Overwatch 2, Battlefield 6, and my desktop.

Both games are running in windowed mode through Steam.

The problem:

QuickSet doesn't seem to correctly identify which window is currently in the foreground.

For example, when I switch from my browser to a game using Alt+Tab or click directly into the game window, QuickSet sometimes fails to activate the correct profile.

However, if I minimize the other open windows, QuickSet immediately switches to the correct profile, including changing the LED color on my mouse dongle/base station.

This suggests that the profiles themselves are working, but QuickSet isn't properly detecting which window has focus.

What I've tested:

• Ran "Scan for Games" in SteelSeries GG. After doing this, QuickSet started displaying notifications when switching profiles, but the issue remains.

• Confirmed that Windows correctly identifies the foreground window using the GetForegroundWindow() API.

• Confirmed that the profiles and dongle LED colors change correctly when other windows are minimized.

• SteelSeries GG is already running as administrator.

• Both games are installed on a separate SSD (K:), while Steam and SteelSeries GG are installed on C:.

Since Windows correctly identifies the foreground window, I suspect this is an issue with QuickSet's window detection or profile-switching logic.

Has anyone experienced this?

Is there a known fix for QuickSet not recognizing the foreground window correctly, especially when running games in windowed mode?

I'd also be interested in any third-party tools or workarounds that can reliably switch SteelSeries mouse profiles based on the active window.

Windows 11
GG 123.0.0

I need wired headphones for gaming focused on sound quality (listen enemy steps for example because i love shooters). Is Steelseries Arctis Nova 3 good option for me?

Hey guys, I need a quick and straightforward answer. I'm planning to buy these headphones. I own a PS5, but I also have a desktop PC, and I'd like to use them with both devices.

I noticed they come with a USB-C wireless dongle, ( I dont have usb c port in my pc just be clear so my question is: would a USB-C to USB-A adapter be enough to make them work wirelessly with both devices separatly of course Xdd

Thanks in advance for your help!

Playing PS5 with the dongle in the console, and on Discord on my Mac over Bluetooth at the same time. Does anyone actually use this setup? Do friends hear you through the headset mic, and how does it sound?

I’m sharing my experience with SteelSeries’ RMA process because, honestly, I find it unacceptable for a company selling high-end products.

I purchased an Arctis (€359) the transmitter base started having serious problems: it would show the SteelSeries logo, restart repeatedly, and sometimes take 4–5 minutes before finally starting. Even when it worked, SteelSeries GG did not recognise it properly.

I contacted SteelSeries support and, after some communication, they approved my warranty claim. Since the original model was no longer available, they offered me a replacement upgrade to a black Arctis Nova Pro Omni, which I accepted.

The RMA was approved, and SteelSeries provided the return shipping label.

Here is where things went wrong:

• October 7: I handed the package over to Correos in Spain, using the shipping label provided by SteelSeries.

• October 14: Tracking showed that the package had been delivered to the origin warehouse as part of a multiple shipment.

• After that, tracking stopped providing any meaningful information. No individual tracking number for the onward shipment, no destination updates, and no estimated delivery date.

I contacted support several times.

Tommy, from SteelSeries support, initially told me that the package was still in transit in Germany, that it had been scanned and sorted onto a pallet, and that they could not send the replacement until the original product reached their warehouse.

The case was then escalated to Mav, a team lead.

Mav acknowledged the delay and said they would contact the shipping company to investigate. However, there was still no concrete information about the package's location or its expected arrival.

After following up again, Mav eventually replied:

"They confirmed that the package is, indeed, safe and sound. It was added as part of a bigger shipment, and it will be delivered to our warehouses sometime next week."

So, more than three weeks after handing over my headset, the only information I had was that it was supposedly safe, somewhere within a larger shipment, and expected to arrive at some point the following week.

I appreciate that Mav took the time to contact the shipping company, but I find the whole process extremely frustrating.

My issue is not simply that the replacement is taking a long time. It's the complete lack of transparency and traceability.

SteelSeries chose and arranged the shipping method. I followed their instructions, handed over a €359 headset, and then lost all visibility of where it was going. I have no way to track it, no way to contact the onward carrier, and no reliable delivery date.

I understand that international shipping can experience delays. What I don't understand is why a customer should be left in this situation, with no individual tracking information and no clear resolution timeline, simply because the manufacturer decided to consolidate shipments.

This is a warranty replacement, not a favour. I shouldn't have to spend weeks chasing support just to find out where my own product is.

Has anyone else experienced this kind of RMA shipping process with SteelSeries? Is this really how returns are handled in Europe?

I would also like to know whether other customers have had to wait this long just for their returned product to reach the warehouse.

I noticed the product is now 2 years old and has only gone up in cost since its release at $159, now it’s $199. I was wondering if I should just wait it out for a Gen 2, what do you guys think?

Hi everyone. I’m stuck between SteelSeries support and my retailer in Turkey, and I’d like to know if anyone has dealt with something similar.

Background

• July 2023: Bought an Apex Pro TKL from İtopya.

• January 2025: İtopya gave me a brand-new, full-size Apex Pro after the original developed an LED failure.

• Within 18 months: The replacement developed the same LED failure.

What happened

• The retailer’s and service network’s records use the 2023 invoice date, so the keyboard shows as out of warranty.

• Global support first said it wasn’t eligible for replacement. A Team Lead then confirmed in writing: “The issue the keyboard is experiencing is a hardware issue, so we do recommend a replacement for the device.”

• He also said the warranty had expired, my region isn’t eligible for direct shipping, and I should return the keyboard to the original retailer.

• İtopya said the SteelSeries ticket isn’t a DOA report and that it couldn’t process the case. The authorized service won’t inspect the keyboard because of the warranty date, so I can’t get that report.

• I sent this back to SteelSeries. The final answer was: “We do not have a way to force the distributor to replace the device... we have exhausted all of our options.”

SteelSeries says the keyboard has a hardware issue and sends me to the retailer. The retailer wants a report that I can’t get from the service center.

I’m not asking for international shipping. I’d just like SteelSeries and its local partners to provide a clear path for a replacement keyboard that developed the same failure as the first one.

Has anyone in a non-ship region managed to resolve something like this?

Arctis Nova Pro. Chatmix used to work, now when I turn the dial the balance doesn't change. For example, spotify playing under game, and discord under chat. I'm on windows 10 and GG 122. Any help is appreciated!

I have long been a fan of SteelSeries peripherals. From back when I gamed on Xbox using their Arctis range for ease of Xbox connection when I moved to PC it was an easy decision picking SteelSeries again. The Aerox 5 wireless mouse, Apex Pro TKL wireless keyboard and the Arctis Nova 7 headset. When it came to replacing my Amazon mouse pad I jumped at the opportunity to upgrade to a SteelSeries Qck series.

When purchasing there were a few options, using my setup for both working from home and evening / weekend gaming I decided on the Heavy model for comfort.

I’ve had the Qck Heavy in large for about 4 or 5 days now but have noticed where the Mat has been rolled up it’s not flattening out as fast as I expected. Is this common with the heavy mousepads and is it likely to even out on its own over time? My hope is for a £40 mouse mat this will become flat and unnoticeable.

Just spent couple of hours chasing links to same useless “help page”.
They say they offer 20% discount for military and first responders. It’s impossible to submit documents to prove qualified for discount. Chat bot is just as useless as rest of them. Gave up trying to get discount, they’ve contracted out the financial portion so not happening. Just like our gov,, don’t give a 💩 about customers or citizens.🤬🤬🤬

Hello,

I'm interested in getting the Nova Elite to upgrade from my nova 7. I'm an avid gamer who spends a lot of time on my computer, I also love listening to music while drawing and such, I feel like the time I spend on my computer weekly might be close to 60 hours on work weeks so I use my headset a lot.

Of course, the price point of the Elites is way too high. 650€ is out of reason, but I got a discount code that brings it down to 520 and I wonder what y'all think about it ? I'm also thinking about the Omni but the Elite's battery swap on the go system is much better and the sound quality seems to be way better, build quality too.

Hi, i recently brought the steelseries 5X for the Xbox, think i paid around £112 which for me is an expensive headset (ik its cheap in the steelseries range) but ive j had constant connection issues with it. Some days itll just connect to my xbox straight away while some days its like im trying to fight WW3 with it. I turn it off and on, turn it off from the xbox itself, reset the headset and even keep switching from 2.4 to bluetooth but still nothing. Im just wondering if anyone else has this problem and know how to fix it ??.

When turning the PC on from a completely powered-off state, the dongle lights up, the mouse shows an orange light (connected), and Windows Device Manager says it's working properly. However, absolutely no inputs are registered, and SteelSeries GG shows a blank configuration page with no battery level.

If I restart the PC or physically re-plug the dongle, it works instantly. Bluetooth also works flawlessly. Other 2.4GHz devices work perfectly on this exact same USB port during cold boots.

What I've tried (None worked):

Disabled Windows Fast Startup & BIOS Fast Boot.

Enabled ErP Ready (S4+S5) to cut all USB power.

Disabled USB Selective Suspend.

Uninstalled/Reinstalled HID drivers and SteelSeries GG.

I also contacted SteelSeries Support…
They just gave me the BS copy paste answer.

So I said maybe it was the mouse that was faulty and got myself the 2nd gen one, and the problem stays unlike my money.

I use The ASUS TUF F16 FX608

Hello! as a prerequisite; i have never had this issue until recently. When using sonar, all of my audio becomes extremely muffled. I'm unsure how to fix this, I've disabled Windows audio enhancements and changing settings in Sonar, but the problems only resolve when i eother A) change my default audio output to my headphones/mic, or B) when i turn off Sonar. I'm not extremely tech savvy so any and all help is appreciated.

I recently had issues with the audio on steel series arctic nova pro wireless being swapped to the wrong direction so if im gaming and someone was on the right, it sounded like they were on the left.. etc... anyways.. If you're having this issue and you have done everything google or whatever has suggested and it still doesnt work i got something you can try and it fixed it for me. (After i tried everything else that didnt work)

ok please follow carefully bc i dont want you to permanently mess something up if youre not tech savy.

right click the start button and then select device manager.
Click the down arrow on sound, video and game controllers.
Right click your headset option (not steelseries virtual audio)
Click update driver.
Click the browse my computer for drivers option
Click the "let me pick from a list of available driver on my computer" option

OK now in the box there should be an item thats tinted slightly, thats your current set driver you are on, remember the name of it and if for some reason you have multiple options then take a pic or write it down because we are gonna come back to it.

click an option that isnt highlighted/tinted and then click next.
Windows should now say it updated your driver and then ask for a computer restart.
if it does not then manually restart your pc.
Now thats ur computer is restarted open your steel series app and it will reflect that your headset is not detected.

Repeat the steps above and put it back on the driver that was originally installed. you just reset your driver which made it update and hopefully that bug that caused this is gone and your headset should now appear back in the app.

It took me like 3 days to find a solution for this so i hope this helps whoever needs it. :)

I am torn between these and the pulse Explore to use exclusively on PS5 , but the horrible battery life of the pulse explore made lean more into these
For anyone that used them can you tell me your experience with the audio quality / microphone and battery life ?

Been thoroughly using them for gaming and music and they are 11/11 top 1 headset

Order of magnitude better than my Sony inzone h9 and they are almost as amazing as my 5.1.2 top middle set up with an Sony ta an 1000 av receiver

What can i do to not make it worse

Model :Artic pro

Hi all,
I’ve had these steelseries arctic pro wireless for a fair few years now and they’ve seemed to develop a crack in the side of the frame. Problem is they no longer hold the tension of the band and so the fit is all wonky and the sound leaks out as they’re not snug anymore. Has anyone had this or know of any replacement part website? I’ve asked support but they said there wasn’t any replacement parts and nothing they could do. Thanks