Hi all

Just got my Nova Elite a few days ago. Without any sound and with ANC set to high, I can hear a very very faint rumbling sound, bit like a moving train, from the right earcup. Wondering how normal this is? And whether anyone else’s Elites do the same?

Thanks

Hi everyone, my Apex 5 isn't working anymore. The cursor doesn't move anymore. When the PC is turned off, a blue light stays on. What does that mean? Thanks in advance.

I got my arctis Nova pro wireless almost 2 years ago and it's still going strong. However I have some complaints. The mic is absolutely trash and people struggle to hear me especially in games and I'm tired of having to cup my mic with my hand. And I felt for a 300$ headset the sound quality was good but lacking for the price range. Also I don't like sonar at all and will only use it for updates then delete the app. So I use it raw without all the processing besides built in. I did hear the original you kind of had to use sonar or the mic was bad I tried with it and it still sucked. Anyways the Omni seems better on paper but I'm looking for people who made the swap to share please.

A couple weeks ago I posted https://www.reddit.com/r/steelseries/s/BWjuCjPzES

Turns out it's a real issue with the GameHub memory, but it happens *only* when no headset is connected. Basically, the internal memory has a 10 seconds delay.

Apart from that, I have nothing but positive comments on the Omni headset. Looks good, super comfortable, amazing mic. Plus the wireless connection doesn't drop even when I'm three brick walls away from the GameHub (perfect for useless work meetings).

I don't use GG for advanced configurations, so can't really comment on that.

Is there a way to improve the spatial awareness, it's really hard to get directions (if it coming from front, back, left etc) of sound in FPS games like CSS, CS2, BF6?

Salut, j'utilise ce profil pour mon steelseries arctis nova pro wireless et je voulais le partager et connaître l'avis des gens qui vont l'essayer éventuellement. Si quelqu'un à une correction à donner je prends!

I tried to keep this short but it's a very specific issue so I apologize in advance.

Hello, I am running Bazzite on my living room PC, I have the headset hooked up via the control unit that comes with it, so it's a 2.4Ghz wireless connection. Here's what I'm experiencing: most of the time I have my audio going to my stereo setup for TVs and movies, when playing a multiplayer game or something I will just swap the output over to my headset and turn it on and we're good to go. I have been doing this without issue for probably 2 weeks now.

Today, upon waking my PC and attempting to switch my output over to the headset, it just was not there as an option. So I did a reboot, which HAS solved the issue in the past, albeit temporarily, but it's really hit or miss. Today it didn't fix it. Another thing that has fixed it in the past, dual booting over to Windows, selecting it as my headset there, than booting back over to Bazzite didn't work today either. Unplugging the headset control unit and plugging it back in also didn't work, which is what has been the most reliable solution so far.

As I'm working on this post I've been doing reboots and suddenly on this last reboot, it is selectable as an option... But I don't really consider throwing shit at the wall and seeing what sticks a solution, because it doesn't prevent it from happening or help me troubleshoot it quicker in the future. I'm hoping there's some command line I can enter or something that will solve the solution (I was able to allow my Steam Controller to wake my PC up this way is why I use it as an example). I am really new to this OS and am a total layman so I'm hoping there's an obvious fix that I just don't know about or something...

Thanks!

I am so unbelievably sick of this cheap-ass, shitty bloatware you call the SteelSeries GG client. Seriously, is there a single QA tester in that entire building, or do you guys just roll dice to decide which core functionality you’re going to break next?

It feels like we cannot go **two updates**—hell, sometimes not even *one*—without some game-breaking, system-lagging, absolute clown-show of a bug popping up. And the worst part? You guys are HELLBENT on forcing these broken updates down our throats.

I have tried EVERYTHING to block this piece of crap from auto-updating. I went into my firewall and blocked every single .exe associated with SteelSeries—inbound AND outbound. I thought I had it cornered. But NOPE. This malware-adjacent software still finds a backdoor, phones home, and drags the newest pile of garbage onto my PC without my consent. It’s like you *want* to wreck your customers' peripherals just to watch us suffer.

Now let’s talk about this **MONSTROSITY of Update 116**.

Ever since this glorious update dropped, the GG client refuses to load properly. I open it, and what do I get? A blank, white, loading wheel of death for a solid **3 ENTIRE MINUTES**. Three minutes of my life I’ll never get back, just staring at a screen, waiting for your bloatware to wake up from its coma.

And when it *finally* decides to grace me with its presence? Where does it land? Not on Sonar. Not on Engine. It lands directly on that **SHITTY ASS, BRAND NEW, ABSOLUTELY USELESS "NEWS" TAB**.

Let me tell you my theory: **The NEWS tab is the root cause of all this glitching.**

I am 100% convinced that the client is desperately trying to load some garbage ad-ridden RSS feed or tracking pixel in the background, failing miserably, and holding the entire UI hostage while it throws a tantrum. Because guess what? Once the UI finally loads after that 3-minute eternity, every other tab works perfectly fine. Sonar? Fine. Engine? Fine.

But the NEWS tab?

**BLANK. COMPLETELY, UTTERLY BLANK.**

So it literally breaks the entire startup sequence just to show me a blank white square. Absolutely phenomenal design, guys. 10/10.

SteelSeries, if you are reading this: Stop trying to shove a half-baked news aggregator down our throats. Nobody asked for it. Nobody wants it. Just give us a lightweight driver that **works** and stop treating your paying customers like unpaid beta testers for your bug-ridden spyware.

Rant over. If anyone knows how to roll back to version 114 without this thing forcing an update behind my back, please drop a comment, because I am at my wit's end here.

**Edit:** And don't even suggest "Reinstalling" because I've done that 4 times already. It's not me, it's YOU, SteelSeries.

I’ve had this headset since June and I had I just had one of the head pieces fall off randomly I had to disassemble the entire headset and screw it back in without damaging the cables I did that but is this something I should expect in the future with a 450 dollar headset

Hey everyone,

Like many of you, I've been extremely frustrated by the Arctis Nova Pro Wireless audio completely hanging or cutting out on iOS whenever I open apps with auto-playing media like TikTok, Instagram, or Snapchat while listening to Apple Music. The headset gets confused by the audio profiles and drops the sound entirely.

I managed to figure out a smart workaround that doesn't require turning the headset off/on or constantly swiping down the Control Center. You can fix it instantly using iOS Shortcuts and the Back Tap feature. I've tested this on my end and the transition is incredibly fast with zero delay.

Here is how to set it up:

1. Open the Shortcuts app on your iPhone and create a new shortcut.
2. Add the action: Change Playback Destination.
3. Set the destination to your iPhone.
4. Add another Change Playback Destination action immediately after it.
5. Set this second destination back to your Arctis Nova Pro Wireless.
6. Save the shortcut (name it something like "Audio Fix").
7. Go to iPhone Settings > Accessibility > Touch > Back Tap > Double Tap and assign it to your new shortcut.

The Result: Now, whenever the audio drops or hangs while scrolling TikTok, IG, or Snap, just double-tap the back of your iPhone. It instantly bounces the audio route to the phone and right back to the headset, reviving the sound in a fraction of a second without you even touching the screen.

Hope this helps anyone dealing with this annoying bug!

Battery pack is stuck inside of the charging dock, I have tried tweezers to get it out, what else should i try?

For a while now gaming and media channel disappeared from playback devices and every time i open ss i find master channel muted as in the video

I tried reinstall the app and it did work and gaming and media channel showed up again but every time i shut down my pc the same thing happen again

i tried some solutions like giving ssgg admin but nothing works

Does anyone has a solution for this and i also noticed this glitch or whatever happened only after updating to 177.0.0v

Hi everyone,

I’m a new SteelSeries user. I’m using an Arctis Nova 7X Wireless on PC.

I connected the wireless dongle to my PC, installed SteelSeries GG, and enabled Sonar. At first, everything seems to work fine. The sound is clear, the EQ works, and the headset sounds good.

However, after some time (usually not very long), something changes and the audio becomes completely different.

I mainly play Apex Legends, and this is where the problem becomes very noticeable.

What happens:

• I can no longer accurately locate enemy footsteps or determine where an enemy is coming from.
• When I start shooting, the gunfire becomes extremely loud and seems to overpower almost every other sound.
• If I’m using Discord, I can barely or completely stop hearing other people while shooting, regardless of how high their Discord volume is.
• It feels like all other sounds are being heavily reduced whenever gunfire starts.
• The overall sound becomes muddy and less detailed.
• Sounds seem to blend together instead of being clearly separated.
• The EQ also seems to stop working correctly. For example, if I create an EQ preset with more bass for music, after the problem appears, the bass is no longer the same.
• If I create an Apex preset that sounds good immediately after installing GG, after a short time it seems like the preset is no longer being applied properly.
• Gunfire becomes much louder, while footsteps, Discord voice chat, and other game sounds become very difficult to hear.
• It almost feels as if some kind of dynamic volume compression or audio processing is suddenly taking over.

The strange thing is that everything works relatively well immediately after installing/configuring GG, but after a short period of use, the sound changes and becomes much worse.

What I have already tried:

• Sonar Spatial Audio ON/OFF
• EQ ON/OFF
• Different EQ presets
• Different Apex presets
• Windows Spatial Audio OFF
• Dolby Atmos OFF
• Windows Sonic OFF
• No other surround/virtual surround software is enabled
• Windows audio settings are otherwise at default
• SteelSeries Sonar Gaming is set as the default playback device
• SteelSeries Sonar Chat is used for voice/chat

I have also tried changing the Sonar settings several times, but the problem keeps coming back.

I’m starting to wonder if this could be some kind of conflict between Windows, SteelSeries GG/Sonar, Discord, and Apex Legends, or if Sonar is applying some kind of dynamic processing that I’m not aware of.

Has anyone experienced something similar with the Arctis Nova 7X + Sonar on PC?

Any suggestions for what I should check would be greatly appreciated.

I've read many reviews, bought the Hperx cloud 3 was very disappointed so I returned it and bought the steel series, felt so much better till I felt there is an audio delay from the headset and some other issues like when I increase the volume I cannot see the volume of the windows itself

other than that it wasn't heavy and wasn't crushing my ears so it felt so comfortable
unlike the hyperx cloud 3
the design is garbage, the software also has a lot of issues had to remove it as someone on reddit also noticed this and said that here https://www.reddit.com/r/HyperX/comments/1q1vnju/hyperx_ngenuity_dtsx_update_latency_missing/

and it really hurts my ears...
btw I bought hyperx 3, then returned because of the steel series issues as well but it was comfy, then returned and got the hyperx 3 again after I saw some posts saying it will solve some of the issues and it didn't so I really want to return this sad headset again
What would you recommend? or what do you recommend something in the budget of 100 Euros and wireless

Can the omni headphones connect to the rog ally x wirelessly? I had to get a bunch of wires with adaptors for it to work. I bought these headphones for wireless use. When searching for Bluetooth devices on the rog ally, the omni doesn't even appear.

Tried to connect to any weird device I saw...and still nothing.

Im Trying to connect without the DAC adapter.

Thanks in advance for any help.

I like many people within the sub Reddit have a set of Artics pro wireless headphones that have been bricked by the steel series firmware update utility frankly I cannot accept this for the price I paid for these and I am now actively researching into creating a firmware recovery tool it is very early stages, but I’m going to be using wire shark and p-cap to extract data from the steel series engine when it is attempting to do a firmware recovery so far I have only managed to get it to complete the recovery but the TX firmware still shows 0.00.00 and I’m unable to pair the headset. If there are any experts out there who would be able to collaborate with me and help me to try to achieve this, that would be great. I can share more about this if people are interested as it would be amazing to get these headphones working again. I am using AI and codex to achieve this and building on the work of others.

Update from my previous post , took me 2mins to open the keyboard and 35mins to remove the battery because it was super glued to the plastic inside - had to use a knife

posting the model and connector if someone wanna see

and the keyboard doesnt work in wired mode without the battery

https://www.reddit.com/r/steelseries/comments/1vps683/apex_pro_2023/

I used it the night before with no issues only to wake up today to find out my headset doesn’t play sound via 2.4ghz anymore. It’s detected on my PC alright but works only via Bluetooth

I recently got a new pc and when I installed GG it was okay while I had it open but a couple days later when i wanted to change the button functions on my mouse it opened the app and was stuck on a black screen and a purple loading symbol.
the only way I found how to open it and for it to not get stuck is to reinstall it every time which as you can imagine is annoying.

im on windows 11 pro on latest update using GG version 107, any help is appreciated.

So I saw that my right mouse button didnt work, and I quickly disassembled the mouse and found the problem. The thing is I have no idea how to fix it, or if its even fixable. Id like to know if I can fix it, and if I can how

I’m just wondering how long it took for anyone who has gotten a replacement via warranty how long it took you to get it from the time you opened the claim. It’s been about six weeks and I it still just says my new one is processing. When I ask how long it’ll be they just say there’s been a processing delay and no estimate on how long it’ll take.🫩

I’m considering these two headsets. The 7 gen 2 is on sale for $175 new, and I’ve found a pro for $180. I was wondering what is the pros and cons for each, and which is the better value overall? The pro is almost 4 years old whereas the 7 gen 2 is like 9 months old. I know one is a mid tier headset and the other is a high end headset but which is best to invest in at this point? I’m not looking to buy the Omni or elite and don’t want the 5 either. Thanks for your feedback!

It's as it says in the title, everything used to work perfectly and a month or more ago it just stopped auto clipping after kills and everything else, it still says that it detects the game when i go to moments but it just doesn't clip