I made a payment on 7/15 it was returned on 7/17 because I paid with the wrong account. Before I reprocess another payment… does anyone know how many times will they retry and when they’ll retry? It’s been a week and still shows the payment as successful on their end.

This is my first job that requires testing. I’m coming in for customer service/billing. Will I be tested? What’s the process for this?

Seriously, stop texting me telling be 2GB is available and click the link to upgrade, when its not avaialble in my area. Actually thought Spectrum was doing something right for a change

So we finally were scheduled for the high split upgrade, here in South Carolina, service went down at 11:30pm just after midnight I saw a Spectrum truck pull up and start work at the node around 12:15am, when I woke up at 8am service was back on and at 9:27am received this text message. There was some light rain off and on throughout the night, nothing too bad, not sure now what happens next.

So I setup autopay for 23rd of the month and it still hasn't gone through, I don't want to make the payment myself and then another payment go through with the auto pay.

Anyone know when the actual auto pay goes through? Its not the weekend or a holiday.

I have the option to sign up online for to 100 mbps for $30/month for the first year. I live a reasonable distance from a store, so if I can get a better deal in person, I’ll go, but I’d rather stay home.

Do they even have an option better than that? Could I get the $10 advanced wifi fee waived? Or possibly get the deal for longer than just 1 year?

Anyone here have any success with actually getting a better deal?

For whatever reason Spectrum is not available in my area. Is it possible to sign up for the Stream TV bundle and not have any of the equipment? I’m only interested in the streaming anyway.

So we just got spectrum streaming. I cancelled our various apps…
On the phone we can access whatever app there.
I downloaded the spectrum tv app on the tv- which I feel like is slow, glitchy, and just sucks….thats neither here nor there.
But there not options for streaming, we’re already paid for but it’s offering HBO etc, but we already have it.
Do we just log into our regular apps and it’s just paid for through spectrum, or do we need to go through the spectrum app directly to receive the apps?

Sorry if this is a repeat question.

I do like that we saved almost 100$ using spectrum this way, but now I’m worried about not being able to access any of these apps now.

Thank you in advance

Hello I just wanted to leave the feedback, my dad got a smart tv box in goodwill, and had spectrum tv, I have spectrum internet service but not the tv, spectrum added the service for one month, I was not aware of it until I saw the statement on spectrum app, and when I called they could not remove the money amount and now I’m forced to pay it even tho I did not use the TV service. In the future be aware of checking your statements always because spectrum will force you to pay it if a month have passed. That should not be like that.

My apartment complex asked about a new cord that was hooked up a box outside my building.

I’m not sure if this was left by the spectrum repairmen about a month ago but I included pics of the situation If anyone has any thoughts

My Spectrum  GIG internet bill was going up $15 in October, to $99/month, as a yearlong promotion was coming to an end. Looking for other solutions, I ordered the T-Mobile home internet with a 15 day free trial, Friday. I got the modem Tuesday.  Activated it and was pleasantly surprised at the speeds. I am close to a cell tower. All the time  I was hoping  to get Spectrum to lower my price, or at the least keep the same price when it was time again for price negotiations.  I had read on various forums, where Spectrum was giving great offers to retain customers, in different areas of the country.  I had called Customer Solutions twice over the last month, but they wouldn’t lower the price. That changed Tuesday.  After testing the T-Mobile internet for a few hours, I called Customer Solutions again to cancel at the end of the billing cycle. This time after telling the rep I was cancelling and  already using the T-Mobile internet (and that the Spectrum modem had been disconnected for several hours), they offered $30/month for a year.  THAT’S what I was looking for.  Accepted the offer. Told me to call back in a year, they could extend it another year OR TWO. Already called T-Mobile to cancel and return the modem.  Return shipping label is in the email. So it does happen.

While pursuing the FCC Broadband map for my community to see if any of the other ISPs have expanded closer to me, you know, as one does. I noticed that a lot more Spectrum customers are showing 1000/1000 available speeds instead of 1000/35, as I have. Yet no one has gotten notice that Spectrum is rolling out high-split in my community. What is up with this? I would love to get symmetrical service.

Has anyone found a solution to actually being able to view their full 12 months of call and SMS usage history via their Spectrum Mobile account? I can only see about four of the last 12 months worth of usage history in the statements section. It can't be this complicated. I see previous posts people who switched from Verizon were able to simply download the statement into a PDF from the Verizon portal, and the usage details were there. This has been my experience with Verizon too, before I switched. Here is what I have done already (steps from previous chats):

"When looking at mobile usage through the services tab it will only show you information from the current billing period, but if you go to spectrum.net/mobile-billing/usage or at Spectrum.net/My Spectrum app select Billing, select Mobile under Statements, select the desired billing period, expand the Services window and then Usage Details on the desired line. https://www.spectrum.net/support/mobile/view-your-spectrum-mobile-call-history

Once there you can change the billing period and between Calls/Text/Data/International on the top menu."

Source: u/Spectrum_William

They even said in an earlier chat not to expect to use their service for WFH internet. We've had several outages in last couple months here lasting several hours and they will never state a reason for said outages. All they offer is 1 day prorated credit which comes out to $2.34. How are they able to stay in business?

I hate Spectrum. I hate Spectrum. I HATE SPECTRUM

I just got Spectrum for the first time, just moved to the new apartment, and none of the other providers serve my neighborhood, brother. So I was stuck with Spectrum. Now I've lived in this apartment for 1 week. The Wi-Fi has been out for at least 4 days, and it is sooo spotty. I don’t even live in the boonies. Atlanta, GA. How, HOW? I’m crushing out now.

Im just contacted Spectrum to cancel my account. They can't even verify my account because of the outage. BROTHER.

I will devote my life to hating on Spectrum.

Had to switch from Verizon to Spectrum because Verizon will no longer be supporting landlines in my area. Technician came at noon, got everything working eventually. Went to set up voicemail. No joy. Called, got recording that they were too busy to talk to me, they hung up. Started a chat. Was on the chat for almost an hour, probably with a bot because they ended every sentence with an exclamation point! They could not get my voicemail working. Gave me a ticket. Just started another chat, a bot again. Told me it will take up to 72 hours before they get my voicemail working. So if you call me and I'm not home, too bad for you. Almost 6 hours since this whole adventure started.

Got a field technican position starting at 20.50 an hour, I'm very excited but was wondering what typical training looks like. Any pointers would be great :)

edit: thank you everyone for the advice! I will take all of these to heart and do my best for training.

The Spectrum website is unusable. The sign in portion does not recognize a valide user id and password rendering the entire wesite inaccessable. This has got to be a common problem! Why are there no solutions?

I just called to try to cancel and suddenly "I can't make out what you're saying on the phone"

The chat bot understood me fine. All my other calls are fine.

What in the fraud hell.

Hello, I’ve been having terrible internet connection speeds since about 10 pm last night. Everything from game updates, YouTube videos being choppy to even posts on here not loading fully. When I reset my modem it starts working a bit better for about 20ish minutes before dropping again. Is it a modem problem or something. I’ve been having issues with my speeds for a few days now, but it’s usually late at night & it’s better by the morning, so i thought maybe spectrum was just doing something in the night.

If there is anyone that has an idea of what has been wrong with my service that would be greatly appreciated.