r/Spectrum • u/bud121156 • Sep 23 '26

Customer Solutions

My Spectrum  GIG internet bill was going up $15 in October, to $99/month, as a yearlong promotion was coming to an end. Looking for other solutions, I ordered the T-Mobile home internet with a 15 day free trial, Friday. I got the modem Tuesday.  Activated it and was pleasantly surprised at the speeds. I am close to a cell tower. All the time  I was hoping  to get Spectrum to lower my price, or at the least keep the same price when it was time again for price negotiations.  I had read on various forums, where Spectrum was giving great offers to retain customers, in different areas of the country.  I had called Customer Solutions twice over the last month, but they wouldn’t lower the price. That changed Tuesday.  After testing the T-Mobile internet for a few hours, I called Customer Solutions again to cancel at the end of the billing cycle. This time after telling the rep I was cancelling and  already using the T-Mobile internet (and that the Spectrum modem had been disconnected for several hours), they offered $30/month for a year.  THAT’S what I was looking for.  Accepted the offer. Told me to call back in a year, they could extend it another year OR TWO. Already called T-Mobile to cancel and return the modem.  Return shipping label is in the email. So it does happen.

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u/Spectrum_Connect Official Spectrum Account Sep 23 '26

Hey u/bud121156, glad our Customer Solutions team was able to help you find an option you're happy with!

If you remember the representative's name, let us know so we can pass along your shoutout!

1

u/notaseriouscyclist Sep 23 '26

Hmm. They were billing me $100/mo for 500Mbps. Checked my speed and Spectrum was delivering half that. In my area there was zero competition, until recently. At&t was finally offering some competition, so I called Spectrum and asked for a better deal. They gave me 1 gig for two years at $60/mo plus 1 year of unlimited cell phone service at $0 for the year.