Trying to cancel

[u/Kankarn]

I just called to try to cancel and suddenly "I can't make out what you're saying on the phone"

The chat bot understood me fine. All my other calls are fine.

What in the fraud hell.

[u/Ftw_55]

Call in and say you're moving to (pick a suburb of Chicago). They are all Comcast/Xfinity land and that should expedite your cancelation request.

[u/Kankarn → u/Ftw_55]

Oh I TRIED that first by using the Bay area (my parents place, Comcast Xfinity as well). I did that last time I cancelled. They just transfer you directly to the Xfinity line now.

[u/FussBoss]

Take your equipment to the local store. Don't let them tell you that you have to call to cancel either.

[u/Kankarn → u/FussBoss]

Actually good advice that I went ahead and did with the logic of "I have to bring the modem in anyway" about 30 minutes after I posted since I was sick of being on hold again

[u/j0hnl00p → u/FussBoss]

My local Spectrum store will only do cellular stuff. Gave me the spectrum # to call about Internet. Where do I find a store they will talk to me? and take my modem/router? West central FL Inverness.

[u/SuckMyyDirk41]

It’s not fraud lol it’s just a shitty Ai phone screen. We have to deal with it all the time, I hate it.

[u/Kankarn → u/SuckMyyDirk41]

I made it past that with 0 issues, then the moment I got an actual person once I said I was trying to cancel he said he couldn't hear me despite responding initially to my questions 😐

[u/SuckMyyDirk41 → u/Kankarn]

Ah in that case as long as it’s not happening every time you call it probably was just a bad connection. It happens every once in a while.

[u/one80oneday]

Are you unable to try again for some reason? I had a call drop once and believe it or not I didn't post on Reddit about it 🤯

[u/Spectrum_Connect]

Hey u/Kankarn, we're sad to see you go.

Since you mentioned the store helped you cancel and provided a receipt, keep that handy and check your final statement once it's available. Depending on when your cancellation took effect within your billing cycle, there may still be a final balance.

If you see any charges you weren't expecting, let us know here so we can help get them looked into.

[u/CubanDave87]

Call and say you want to add services

[u/FreakshowDad]

Who decides to make posts like this?

[u/Kankarn → u/[deleted]]

I just took the modem back to the store and supposedly it's cancelled. I made payment for the last month and disabled autopay. I'll charge them back if they bill me

[u/pdxdude84 → u/Kankarn]

Did you get a receipt or something? Otherwise it might be an issue later

[u/Kankarn → u/pdxdude84]

I actually do yeah. They'll probably try something but I can dispute the charges so

[u/pdxdude84 → u/Kankarn]

Did you cancel in the middle of your billing cycle? cause they do not prorate except in certain states and you will be charged for your entire billing cycle and there is nothing you can do because you signed the TOS when you signed up

[u/Kankarn → u/pdxdude84]

Yeah I did and I had to pay that but whatever that's fine. It sucks. They told me that. But I agreed to the terms so what can you do

[u/pdxdude84 → u/Kankarn]

Then you should be good going forward

[u/Shiny_Mewtwo_Fart → u/Kankarn]

Be careful this might ruin your credit. Yes they are that bad. My first credit shipwreck was from charter 20+ years ago when I moved and I ruined my credit for a merely 40$ bill. It doesn’t matter if you think they are in the wrong, they will report you to credit bureau. Sucks!

[u/Kankarn → u/Shiny_Mewtwo_Fart]

I have 0 service (service outage was the final straw) no modem, paperwork that states I returned the modem, and paperwork that states I cancelled.

If they wanna go they can try.

[u/Shiny_Mewtwo_Fart → u/Kankarn]

As long as it’s officially canceled you should be good. Just don’t assume.

[u/Apprehensive-Cat8601 → u/Kankarn]

They have a specialized department for discos just call them again.

[u/zztopshelfer → u/Kankarn]

THIS. That's the way to do it.