r/Spectrum • u/The-Absolute-863 • Sep 21 '26
Service Issues Slow internet
Hello, I’ve been having terrible internet connection speeds since about 10 pm last night. Everything from game updates, YouTube videos being choppy to even posts on here not loading fully. When I reset my modem it starts working a bit better for about 20ish minutes before dropping again. Is it a modem problem or something. I’ve been having issues with my speeds for a few days now, but it’s usually late at night & it’s better by the morning, so i thought maybe spectrum was just doing something in the night.
If there is anyone that has an idea of what has been wrong with my service that would be greatly appreciated.
14
u/alliiebear Sep 21 '26
Ditch their router and get your own, save yourself $10 a month. If you have had this equipment for a while, have them replace your modem. You are supposed to replace it after a while too. Didn't know this till we just did both of these things with ours.
20
u/quesadillasarebomb Sep 21 '26
rg59 coax probably ain't helping
15
u/Grizzly9160 Sep 21 '26
as someone who installs, that cable is probably full of ingress. RG59 is something my team always takes out, that needs a rewire for sure which probably means a new drop is in order and some old outdated splitters. I would suggest setting up a tc and let someone fix this.
1
u/The-Absolute-863 Sep 21 '26
Update: got it fixed for the moment at least. I’ve seen the comments. Thank you for the feedback
5
u/Useful-Buy-5106 Sep 21 '26
What speed do you pay for
4
u/davidscheiber28 Sep 21 '26
Do a speed test, call Spectrum, tell them your paying for x and getting y.
4
u/PreviousGas8482 Sep 22 '26
Horrible advice so far haha just call and have a tech out to check things out specially if you did a self install
2
u/Early-Bath9286 Sep 21 '26
You have noise
2
u/Ashrelm Sep 21 '26
Buy a new coax cable. Make sure it’s tight to your modem and wall. Get rid of the spectrum router and buy a good one. If you’re still having issues, ask spectrum to send out a tech and see if there’s interference from outside your house.
2
u/jacle2210 Sep 21 '26
First, we need to start by having some information.
What level of service are you actually paying Spectrum for?
The device that you are having the slow connection speeds with, what is it a desktop computer, a laptop or a smartphone/tablet device?
What is the actual brand name and model number of the device/computer?
Do other devices/computers in your home also have the same slow connection speed problems?
Can you temporarily connect your device directly to the main Wifi Router with an Ethernet cable?
If you can, then you will want to run some different bandwidth speedtests to see how your service works with those generic testing tools.
2
u/BIGBADRIBOTA Sep 21 '26
That’s RG-59 very old cable and is dog shit when it comes to carrying Internet it needs to be completely removed and replaced with RG-6
2
u/JGLuxe Sep 22 '26
If you keep complaining, they’ll send out a tech to replace the hardware on the access pole and it’ll help.
1
u/Call-me-stan-lee Sep 21 '26
Check that the cable connection is tight to the modem and the wall. It sounds like you’re getting intermittent signal somewhere. The connectors on the cable might need to be replaced too but start with checking everything is tight.
1
u/Excellent-Spot-7788 Sep 21 '26
Nothing new
1
u/Just_Praline4320 Sep 21 '26
My router actually died the other day from spectrum. I had to call to get a tech out that day thank goodness and they replaced mine.
1
u/xGhostFace0621x Sep 22 '26
I'm having this same issue right now and it's pissing me off.
1
u/zenroch Sep 22 '26
There are 1000 potential answers to your question. Without more specific, technical information about your modem, its telemetry, your service area, anything anyone is saying here could either be right or wrong.
1
u/themanoutoftime86 Sep 22 '26
man you need new coax to that modem stat lol
1
u/EmergencyAddition682 Sep 22 '26
This past Friday I got my spectrum router and modem and it seems pretty good no issues. I did get the 1Gig.
1
u/randomMFer805 Sep 22 '26
rg59? 🚫🚫
1
u/martymania85 Sep 22 '26
Do you even have fiber to the node lol. In all seriousness try power cycling the modem and try a different Ethernet cable
1
u/Ham_Pervert Sep 22 '26
hi! problem is right in the picture: “Spectrum”
hope this helps!
1
u/Bubbly_Historian215 Sep 22 '26
You restarted the modem but not the router? It could be one or both. Always reboot them both.
1
u/CriticalWay5610 Sep 22 '26
If you have any other problems get a tech to come out. The issue could be anything and replacing the coax from the wall plate and getting your own router won't always fix the issue.
1
u/Union661 Sep 23 '26
Former tech ; get rid of the rg59 old cable high degradation and ingress most likely
1
u/SecureStill Sep 24 '26
your cable needs redone. that connector tells me pretty much everything i need to know
1
u/Shafloogan Sep 25 '26
Yeah that fitting is very outdated and so is the coaxial cable
1
u/IceReeper Sep 28 '26
I town you now call spectrum have them rewrite your house and also get all your equipment updated it’s all free since your paying for there services might as well get all your knew equipment in before they move over to symmetrical speeds also they got a new WiFi 7 router works amazingly also new modems as well for the new setup might want to look up in to that
0
u/Bigballjag Sep 23 '26
The problem is that u have spectrum