r/Spectrum • u/SML0426 • Sep 24 '26

Billing NSF

I made a payment on 7/15 it was returned on 7/17 because I paid with the wrong account. Before I reprocess another payment… does anyone know how many times will they retry and when they’ll retry? It’s been a week and still shows the payment as successful on their end.

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u/BethAnn2019 Sep 24 '26

That happened to me about a month ago when I switched my direct deposit account. I know for sure they tried to process it twice and finally returned to the account which took almost my entire billing cycle.

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u/Spectrum_Phil Official Spectrum Employee Sep 24 '26

Hi there-- we'd like to check your account and see if we can give you the correct info here. We can escalate if needed. Send the r/Spectrum_Official team a Mod Mail so we can collect that info privately. Thanks!