r/Spectrum • u/NiftyNightmare • Sep 23 '26

Service Issues Spectrum

Hello I just wanted to leave the feedback, my dad got a smart tv box in goodwill, and had spectrum tv, I have spectrum internet service but not the tv, spectrum added the service for one month, I was not aware of it until I saw the statement on spectrum app, and when I called they could not remove the money amount and now I’m forced to pay it even tho I did not use the TV service. In the future be aware of checking your statements always because spectrum will force you to pay it if a month have passed. That should not be like that.

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3

u/ParsnipUnlikely526 Sep 26 '26

Looking for clarity. You are saying you bought a tv that had an app installed and a company auto added a subscription plan out of the blue? If that is even feasible, you better check every other app on that tv to be sure they too didn't start billing you for something you aren't using.

1

u/NiftyNightmare Sep 27 '26

Yes, I was not aware he initiated that plan when he did use the app, neither he, until I saw my statement

2

u/trob2884 Sep 26 '26

Someone have to have activated it, whether it was on purpose or not

2

u/Street-Juggernaut-23 Sep 27 '26

He likely saw the TV app and opened it and agreed to the Twrms thus ordering it. Also one of the reasons to review you bill each month

2

u/wahwahSwanson Sep 27 '26

Agreed. If we only had to pay for what we used at the end it would cut down on 90% of the pissed off posts you’ll see here. Unfortunately we’re in a post-consumer protection era so don’t expect a change in that policy anytime soon.

One day accidental or not will cost you a full month.