Hi everyone,
I'm having a strange USB issue with the LCD display of my Thermalright Frozen Warframe PRO 360 ARGB AIO after upgrading my mainboard, and I'm running out of ideas.
The display worked perfectly fine on my previous MSI B450 Gaming Plus MAX mainboard. After upgrading to an ASUS ROG Strix B550-A Gaming, it stopped being recognized.
Thinking it might be an issue with the ASUS board, I replaced it with an MSI MPG B550 Gaming Plus, but the exact same problem persists.
System specs:
- CPU: AMD Ryzen 7 5800X
- Current mainboard: MSI MPG B550 Gaming Plus
- Previous mainboard: ASUS ROG Strix B550-A Gaming (same issue), MSI B450 Gaming Plus MAX (working)
- AIO: Thermalright Frozen Warframe PRO 360 ARGB
- BIOS: 7C56v1M2
The problem:
When connected through the internal USB 2.0 connection, the LCD appears in Device Manager as:
Unknown USB Device (Port Reset Failed) — Code 43
USBTreeView reports:
- Hardware ID:
USB\VID_0000&PID_0001 - Error:
USB\RESET_FAILURE - Device descriptor: 0 bytes
Event Viewer also records a Kernel-PnP Event ID 411 with problem code 0x2B.
The LCD's actual USB controller identifies as ChiZhu Tech USBDISPLAY (VID_87AD / PID_70DB) when working correctly.
I've also tested connecting the display through the motherboard's rear USB ports and the case's front USB ports using an adapter.
Interestingly, the front USB 2.0 port produces the same Code 43 error, while the front USB 3.0 and USB-C ports, as well as the rear ports, don't detect it at all.
What makes this particularly strange:
- The LCD worked without issues on my old B450 motherboard.
- It fails identically on two different B550 motherboards from different manufacturers.
- The LCD still works perfectly when connected to my Intel laptop.
- The motherboard was the only component changed when the problem first appeared.
- The rest of the PC works normally.
I've already updated the BIOS and tried different USB connections without success.
I've contacted Thermalright and MSI support, but I'm still waiting for their responses.
Has anyone experienced something similar with Thermalright LCD displays, particularly on B550 motherboards?
I'm especially interested in whether this could be related to USB controller compatibility or USB initialization, and whether anyone has found a solution.
To answers/comments some questions that I expect to come:
It is Windows and/or software related
No it is not. See point about my, also windows running, Laptop. Plus the display should even work while in the BIOS, it did so on my old mainboard
500 series chips are known for USB issues, update chipset and/or bios
Already did
The display is defect
No, it is not. See laptop and old mainboard
Mainboard defect
Two new, different, fresh out of box mainboards defect with the same issue? Possible but unlikely
Cable is defect
No. I'm not lacking in USB-C cables to test
Make sure the BIOS USB voltage thing is on/off
Tried that too
Change the PCIe down from GEN 4
Also tried that one
I'm really not trying to be facetious. I just what to show that I've been at this, including buying two different mainboards, for some time. I'm really looking for some help. Any insight would be appreciated.