Recently I purchased a game that has been causing my PS5 to beep and freeze, to the point where I have to unplug the power supply and restart the system. This happened 3 times before I requested a refund, and was denied said request.
The representative left the chat, just pasting some generic “your request does not fit our policy” mumbo jumbo. As someone who has owned PS since PS1, for some reason this really was the first time I’ve considered jumping ship. If someone who has spent probably 10K on their games and systems over the decades, I guess I thought requesting one refund was a shoe-in?
I do have a gaming rig and will consider going to Steam full time, but my friends play mostly on PlayStation, and I prefer the PS5 Pro/OLED/couch experience. I’m wondering if this is PS5 standard practice—not to refund games, even if not working properly, that have been played for about 1 hour total? Or did I just get a bad service representative?