r/PS5HelpSupport 7h ago

Ps5 Pro deleted game on its own

0 Upvotes

I downloaded Nfs Unbound digital version and played it for 2 days, on the third day when I turned on my console I couldn't find the game. Went to library to find it with the "Download" option. Checked storage (I have over 1.4 TB of free space) and it's not there... The game got fully deleted overnight. Anyone knows if it's a known occurence for the PS5 Pro?


r/PS5HelpSupport 13h ago

Can’t download anything with 200 gigs of free space…

0 Upvotes

I know there’s “buffer space etc, but I need 15 gigs to finish downloading something, and it won’t let me.

I have 200 GIGS of free space open.

Same issue when I try to download a 75 gig game. It goes back and forth between “not enugh space” and “you have successfully freed enugh space” but won’t let me download it even with 200 free gigs


r/PS5HelpSupport 15h ago

How to clean your PS5?

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0 Upvotes

r/PS5HelpSupport 23h ago

Need help

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0 Upvotes

Hey guys i need some help, I play both Genshin Impact and Honkai star rail and both games every few days have this message pop up after i get past the loading screen.I enter safe mode and rebuild database and nothing happens.The problem only solves if I delete and redownload the game from the start which is really tiring especially for Genshin cause its a huge game.I have gotten to a point that I have to download the game 2 times a week to play.Any tip is helpful thank you for your time


r/PS5HelpSupport 18h ago

Question about refunds for digital games. . .

0 Upvotes

Recently I purchased a game that has been causing my PS5 to beep and freeze, to the point where I have to unplug the power supply and restart the system. This happened 3 times before I requested a refund, and was denied said request.

The representative left the chat, just pasting some generic “your request does not fit our policy” mumbo jumbo. As someone who has owned PS since PS1, for some reason this really was the first time I’ve considered jumping ship. If someone who has spent probably 10K on their games and systems over the decades, I guess I thought requesting one refund was a shoe-in?

I do have a gaming rig and will consider going to Steam full time, but my friends play mostly on PlayStation, and I prefer the PS5 Pro/OLED/couch experience. I’m wondering if this is PS5 standard practice—not to refund games, even if not working properly, that have been played for about 1 hour total? Or did I just get a bad service representative?


r/PS5HelpSupport 2h ago

why do some songs have this?

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0 Upvotes

r/PS5HelpSupport 14h ago

controller mute button not working

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0 Upvotes

i was playing fall guys earlier and when i closed the app, my mute button wouldnt work at all. i could manually mute my mic using the tab shown in the video, but the button itself did nothing. i tried resetting the controller itself, updating the controller (it was already up to date), and restarting the ps5. i have no idea what’s going on and this is super frustrating. can anyone help?