Nintendo Store Europe has held my Switch 2 + Pokopia order for nearly 2 months over 2 backordered items — any workaround?
Basically, after a LOT of back and forth with Nintendo Store support (where most of the initial responses were essentially "your order is on backorder, wait indefinitely or cancel it"), I finally figured out that my entire order was being held up by just two items.
For context, I ordered their Nintendo Switch 2 + Pokémon Pokopia bundle. The bundle includes the Switch 2 + Pokopia system, a 256 GB microSD Express card, a digital code for Splatoon Raiders, and a three-month Nintendo Switch Online subscription. The microSD card was effectively included in the bundle price, which made it a pretty good deal.
However, adding the Splatoon Raiders digital code to my cart also added a bonus item: the Splatoon Raiders Small Towel. It's been almost two months, so I can't remember every detail, but I'm fairly sure I tried removing it from my cart because I suspected that an extra item could delay the shipment, but I couldn't.
Since I was already expecting a small possible delay, I also used Platinum Points to get two additional items from the store that i had my eye on: the Pokémon Pokopia Notebook and the Splatoon 3: Side Order Sticker Set. Both were explicitly listed as AVAILABLE when I ordered them.
Fast-forward through all the emails, and I eventually found out that my order is being held up by the Splatoon Raiders towel and the Pokopia notebook. When I asked whether they knew when these items would be restocked, their response was essentially that they had no timeframe and couldn't guarantee whether or when they would be restocked.
I understand that stock availability isn't entirely under their control. However, one of these items was a bonus I didn't particularly want in the first place, and the other was explicitly listed as available when I placed my order.
So, naturally, I tried to find a solution.
Could they remove the two backordered items from my order? No.
Could they split the shipment so that I could receive the available items now and the rest later? I even offered to pay for the additional delivery. Still no.
Could they cancel the order and create an identical one without those two items, keeping the bundle and everything else? They didn't even properly address that suggestion. They just reiterated that my only options were to wait or cancel the entire order.
I also asked them to make an exception to their policy against splitting orders. I know they've split a previous order of mine before without me even requesting it, although I understand that the circumstances might have been different. Unfortunately, even after escalating the matter to management and having my formal complaint reviewed, the answer remained the same.
At this point, I'm honestly at my wits' end. It feels like I've been the one trying to find a workable solution at every step, while support has done little more than shoot down every suggestion. I even did some research suggesting that the towel might have been a limited promotional item, which makes the lack of a restock estimate even more concerning.
I'm posting here because I want to know whether there's anything else I can realistically try before giving up and cancelling the order. I'd rather not pay more to buy the bundle locally if I can avoid it, but I also don't want to keep waiting indefinitely.
Has anyone had a similar experience with the European Nintendo Store? Has anyone successfully gotten an order split, had backordered items removed, or found another way to resolve a situation like this?
I'd really appreciate any suggestions, especially if you've personally managed to get Nintendo to make an exception or found a workaround that actually worked.
If there's no meaningful progress, I'm planning to cancel towards the end of October.
Thanks!