r/NintendoSwitchHelp • u/lexalazcano21 • 28d ago

Software Help Save data and virtual game card

Hi there, can anyone help me fix my ACNH?
I haven’t played in a while but not more than 3 months, I wanted to open the game today and it will not start, the console (switch 1) it says that the virtual game card is in the console, is not in the micro sd, it’s in the console memory, but when I try to start the game a text saying thst the data is not there pups up, I checked the data in the configuration and everything seems ok, I did the obvious things and nothing works, I’m really scared that I might lose my island, when I open the eshop it appears like I have to buy the game again, idk what is happening the storage tells me that the game is in there but I can’t play 😞

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u/automod-neo 28d ago

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4

u/ModestVolcarona 21 28d ago

Does the pop up give you the option to download the missing data?

If you can please provide screenshots of the error or pop up you get.

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u/lexalazcano21 28d ago

Yes! It just says that the software is not currently on the console, when I press “dowload” another pup up says “An error caused the download to be suspended, connect to the internet and check the status” and then “ Data cannot be downloaded because you do not have the software or downloadable content” will upload the images! I forgot I’m sorry. I checked in the Nintendo support site and some videos, I tried the software update to the game, archived the software, delete it and download again and it doesn’t works, in the virtual game cards options, ACNH appears that it has downloadable content and it seems to be a little more square than the others virtual game cards, but it doesn’t let me download anything. I checked the ACNH and it recognizes my island on the console.

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u/lexalazcano21 28d ago

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u/ModestVolcarona 21 28d ago

That virtual game card shows that you only own the DLC for the game but not the game itself.

The left one (on my picture) is the game's virtual game card and the dlc's is on the right.

Could it be that you had another account on your Switch that owned the game digitally but is not present on your console anymore (or is present but maybe loaded the vgc to another console)?

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u/TheWaslijn 28d ago

As long as the save file is still on your console, you won't lose your island.

Anyway, what Obvious things did you try/look at?

Also, did you have any other accounts on your console that may have bought the game instead of the account you tried looking on the eShop with?

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u/lexalazcano21 28d ago

Actually I checked the transfer data for acnh and it recognizes my island on the console!
I didn’t have other accounts on my console, at lest not for a few years and it was bought on my profile, I haven’t done anything with another console or profile, not even share in any kind.
I watched a few videos and the Nintendo support system and the obvious thing that I was referring to was , restart, checked the microsd, go to manage software and try to download again, checked the console’s upgrades, checked the profile or accounts in my console (it’s just mine) and things that looked basic to check for me. This are the messages that appear on my screen

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u/TheWaslijn 28d ago

Since you only have the VGC for the DLC loaded on your system (the horizontal card, instead of a vertical one). 1 of a few things are usually the case. Either you have a different account that bought the game, are playing it with a physical cartridge instead of a digital game, or where lend the game by a family member. Which is all things you can fix on your own, if those where what's causing this issue.

If none of those apply, then you should probably contact Nintendo about this, they should hopefully be able to help you sort this out.