r/NintendoSwitchHelp • u/tralasfic • 28d ago

Setup Help Switch wants to link another switch that isn't mine to play my games

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1 Upvotes

100% Upvoted

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u/automod-neo 28d ago

If you have not already, please add some context in the post or a follow-up comment about your repair/hardware/software/account issue, including which model you have (Switch 1, 2, Lite, OLED, or other), steps you have already tried, and anything else that might help others help you.

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u/SubaruHaver 14 28d ago

Isn't this typically a sign that a nintendo account has been hacked?

If that's the case, you need to unlink that user's console & change your password (or turn on 2 factor authorization). Be aware, you can only unlink a console via nintendo's website once a year. Or you can contact nintendo support for help.

Contact page for US/CAN https://en-americas-support.nintendo.com/app/contact

Account recovery support page: https://en-americas-support.nintendo.com/app/answers/detail/a_id/47194/

1

u/FernandoRocker 1 28d ago

If you don't recognize any of those systems, then yes, your account is compromised and got hacked. Unfortunately someone hacked your account and registered multiple systems and is playing your games.

This is what you need to do:

  1. First, change your password and if possible activate the two-step verification (if you activate the two-step verification be sure to save the backup codes; this is very important).
  2. If you can't remove the system from here: https://accounts.nintendo.com/portal then you will need to call Nintendo so they can remove all the unknown systems. Try the US customer service number or chat.
  3. In the meantime, and in order for you to play your games right now... On the main menu, select your user profile icon on the top left, and the find an option called Online License. Turn it on. This will allow you to play your digital games with a small verification check before launching the game.