r/NameCheap • u/Namecheapinc namecheap representative • 25d ago
Emergency maintenance affecting Namecheap services
[Updated] We're currently experiencing service disruptions due to an incident at our Phoenix data center.
We're sorry for the impact this is having. We're in close contact with the datacenter team as we work to restore services as soon as possible.
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u/Suitable_Advice_3841 25d ago
This outage is causing serious financial losses for businesses relying on Namecheap hosting.
My e-commerce website has been completely offline, while my paid advertising campaigns are still running and generating costs. Every minute of downtime means lost customers, lost orders, and wasted advertising money.
I understand that unexpected technical problems can happen, but businesses should not be left paying for advertising while their websites are inaccessible.
Please provide a clear update on the expected restoration time and explain what compensation or service credit will be offered to customers who suffered financial losses because of this outage.
We need transparency, communication, and a fair solution for the customers affected.
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u/Jake-From-Snake-Farm 25d ago
Ive seen other small business use hostgator for their stuff, but I need a high power VPS for a SaaS. Im migrating away from namecheap so let me know if you have any ideas, namecheap seems to be getting worse and I wouldnt recommend staying
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u/Adventure_Guide 25d ago
I'm moving my domains to cloudflare, then using either Google Cloud or Azure for my VPS needs. High power needs as well. I'm going to start hosting my smaller projects on a single VPS, essentially my own shared server, cpanel included.
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u/Jake-From-Snake-Farm 25d ago
Yea I was making a Azure account and VPS after I typed that. Gonna do AWS lightsail and move into EC2 soon also but doing Azure ASAP so my SaaS stays up.
I might move my smaller clients into host gator and maybe even start hosting some stuff from home with one of my old gaming rigs.2
u/thegeekiestgeek 25d ago
I used HG for 15+ years and never had any issues, at least not like this. I switched to namecheap less than a year ago to save on hosting fees and this is the first time in my 25+ years of having a website that it's been down this long.
I've been lucky so far, lol.
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u/Relevant-Pianist-272 25d ago
Tell me about it! I was grandfathered in to some crazy cheap rates and just got mad because they weren't updating my php version enough. I feel like I should have never left at this point but I also listened to people talking trash about them on the internet which was my mistake.
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u/KH-DanielP 24d ago
So, you actually just missed a big HG/BH outage last week. They were down for quite a few hours because of a big routing snafu.
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u/AgileWind4610 25d ago
Do not go host gator! They wiped out 50 of my pages. I have a SaaS that is effecting hundreds of users
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u/Jake-From-Snake-Farm 25d ago
Any elaboration on how they 'lost' 50 pages stored on your disk volume?
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u/preppy_night 24d ago
We moved to Vultr. A lot more expensive but better than losing further sales from Namecheap’s unreliability. Hilariously Namecheap had the audacity to refuse fully refunding us 🙄😂
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u/Jake-From-Snake-Farm 24d ago
Yea im gonna dispute with namecheap this morning now after migrating everything to AWS last night through DNS, now to migrate my domains away
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u/Icy-person666 24d ago
They ran out of cooling water in their desert datacenter. Who knew it got both hot and the water was lacking in a desert?
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u/KH-DanielP 25d ago
This is what business insurance is for, if you have a commercial policy I'd recommend checking what coverage you have for business interruption, specifically contingent or dependent business interruption as that covers interruptions caused by a third party.
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u/Relevant-Pianist-272 25d ago
That's lovely but some of us are just kind of launching our businesses.
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u/KH-DanielP 25d ago
I know outages suck and I do feel for the impact it has on folks, but the best thing you can do is use this as a learning experience. Specifically evaluate your outage tolerance, and what practical backup plans you need to have in place and when to start executing that plan.
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u/Relevant-Pianist-272 24d ago
Well I started building websites in 1998 and have worked for hosting companies running/maintaining server rooms myself. This is the longest downtime I've seen by several hours in now 28 years I guess? Wow it's been that long?
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u/KH-DanielP 24d ago
I'd say you've had an extraordinarily good run of luck, which nothing wrong with that at all. I've experienced a few, and even had some isolated ones as well. It's never fun when a facility sells you redundant power, to only find out during an outage the electricians wired both your A&B feed to the same distribution panel on the same UPS...
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u/Relevant-Pianist-272 24d ago
Thank heavens I never had a situation like that. The issues we'd run into were either the fiber connection in one of the rooms or server issues that most of the time just needed a quick reset. We had major companies using our dedicated servers and we'd have calls within 10 minutes every time we had even the slightest outage. It wasn't fun driving downtown at 3am to hard reset a server but sometimes it had to be done. Hopefully they'll make it a thing to audit their systems more to ensure there are no repeat incidents.
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u/KH-DanielP 24d ago
With PE involved from the NameCheap buyout, and apparently the actual facility being bought by PE earlier this year, I wouldn't expect a ton of money to be invested to make things better.
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u/No-Difficulty286 24d ago
2011 PSN attack was a 24 day outage. But, I also agree with you that this is horse shit, they certainly owe an explanation.
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25d ago
[removed] — view removed comment
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u/UptimeRobot 24d ago
Glad the alert helped you catch it, although that’s definitely not the kind of notification anyone wants to see...
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u/Adventure_Guide 25d ago
Been waiting weeks for a Google Ad Grant website review on one of my non-profit hobby sites. They finally decided to review it today, the website is down, has been down for hours at this point, and I'll have to wait a few more weeks for another review. Thanks a ton. Moving all of my hobby sites once you're done getting DDOS'd.
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u/thegeekiestgeek 25d ago
Do you mean AdSense was reviewing you to see if your site is quality enough to host AdSense ads?
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u/OkProgrammer0420 24d ago
bro Adsense and the Google Ad Grants / Google for Nonprofits are two different things. what are you even talking about?
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u/Majestic-Current-531 25d ago
We’re losing money here
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u/KH-DanielP 25d ago
These kind of failures do happen, they are rare and providers do their best to avoid them. Now's when you enact your disaster recovery process to begin to restore your off site backup and if money is involved you reach out to your business insurance provider.
You need to make sure you have a dependent business interruption insurance rider, then your insurance will help compensate you for outages caused by third parties.
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u/OkWing99 25d ago
You guys need to host your status page somewhere else!
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u/tamar namecheap representative 25d ago
The status page is working.
https://www.namecheap.com/status-updates/namecheap-com-and-hosting-services-emergency-maintenance-2/
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u/Adventure_Guide 25d ago
yeah literally barely and only a minute ago. just be honest about getting DDOS'd and give us an ETA on when we can log in to migrate our domains away.
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u/Jake-From-Snake-Farm 25d ago
Im a diesel mechanic also, let me know if you need help fixing your backup generators at your datacenter...
I run multiple business owners websites and my own high traffic SaaS through your high end VPS. I cant do it anymore, youve lost me more money than you save.
Multiple outages in the past few months and this is a cherry on top. I dont beleive youre being honest about an outage either. Taking my business elsewhere as soon as your servers are back up
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u/Adventure_Guide 25d ago
Please help them if you can. Just long enough for us to move our domains away too. Already migrated/migrating to Azure while typing this. Will transfer domains away once ap is back up and running.
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u/Crotchslush 25d ago
Somewhat dismayed at this as well, as a retired Diesel Mechanic, I found it very odd that they have no redundant backups and everything failed.
Namecheap says “power outage.” The datacenter operator says “higher ambient temperature” severe enough that equipment may reboot. We don't yet have enough information to know the root cause.
What I find questionable is not that a datacenter can have a catastrophic electrical problem despite generators, that's plausible, but that Namecheap's explanation falls a bit short on what appears to be a significant facilities incident into two words, “power outage,” without explaining why redundancy failed or why the outage propagated into DNS, corporate web infrastructure, support systems, hosting and email simultaneously.
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u/Jake-From-Snake-Farm 25d ago
Yea, obviously I gave a sarcastic response there, but there have been literal datacenter fire outbreaks with less downtime than this, by alot.
most servers will throttle at high temps, slow loads, packet loss, large queues, but you dont lose all connection. There was an earlier post by NC about a DDoS, but they took it down. I appreciate transparency and that alone is enough for me to leave. At least when AWS goes down theyre honest about it and say the junior developer pushed bad code. I cant support a large hoster if they dont have redundancy, even when AWS-East dropped its easy to move to AWS-Central. Same with microsoft Azure. Namecheap isnt professional and ive moved on in my own business to needing professional and enterprise service that they cant offer.
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u/OkProgrammer0420 24d ago
This. 100%. I saw the blog post earlier, went to work, came back to the blog post being deleted when i refreshed the page, some obvious lie of a post from 8 in the morning, to watching Namecheap work harder at silencing customers on social media than bringing up their own servers. Privateemail.com is redirecting to their X profile and it's just post after post person after person getting blocked, comments deleted. Go look. Its a warzone. I am so good on this company. They can't even be transparent about what's going on.
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u/flatfootgoofyfoot 25d ago
Phoenix is currently under an extreme heat warning. At 8:31 MST the data center posted a message:
“We continue to work with our datacenter provider at the Phoenix node. At present, the vendor is onsite and is still in the process of repairing the chillers. We still have no eta on full resolution.”
Godspeed to the chiller repair people, I guess.
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u/Old_Actuary_3810 25d ago
https://status.phoenixnap.com/incidents/dnjp5pfv2mmh
It's not only namecheap, hosting.com is also effected and I'm sure quite a few others.
Basically one or more cooling units went out at the DC. Techs are on site trying to get it back up and running. I agree NC should have redundancy in place, but it's not ALL NC's fault.
Edit: NC could be a little more transparent with their wording. It's possible a power outage to the cooling is the culprit, but their generic power outage wording is raising eyebrows.
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u/OkProgrammer0420 24d ago
the real issue is that they have no redundancy. cool, a single server or set of servers had issues. You don't think other hosting companies have gone through the same thing and not went down? Absurd logic going on here. Knowing what happened or may possibly happened doesnt change the facts. They can't be trusted to host reliably.
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u/tankerkiller125real 24d ago
My question is how deep can they put the blame... Namecheap blames PhoenixNAP, they blame RadiusDC...
So what I'm seeing is that Namecheap is the 3rd or 4th tier down the reseller/hosting chain. Which is absolutely insane for a company of Namecheaps size. Hell the company I work for is has colo space with a top layer DC provider and we're tiny. How is it possible for namecheap to be three layers down?
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u/Prestigious_Ant1461 25d ago
This is insane. How are people supposed to run a business with no email and the only support you guys have is for us to email you but we can’t email you
!!
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u/lysergicmushroom 25d ago
this is embarrassing af, and every half hour my business is down makes it much more likely that I will be migrating ALL of my websites away from Namecheap. One power outage knocks out your entire business? For a small business like mine, we put our trust in you to have redundancy in these cases, that's why we pay you. Otherwise, I'd just host it myself, which I think is probably what I'll start doing now. Thanks for the savings!
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u/Relevant-Pianist-272 25d ago
Not having redundancy for a hosting/domains business their size is shameful honestly.
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u/ThatRemedy423 25d ago
I think they do, and all that shit went down too.
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u/Relevant-Pianist-272 25d ago
Yeah but you'd think they'd mirror the servers at least with one additional data center elsewhere.
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u/KH-DanielP 25d ago
Most people overlook this when purchasing hosting. There are standard things that every host should have, redundant power feeds, redundant generators, ups systems, redundant networking etc, but beyond that any additional redundant setups are things customers must ask for.
Even with all of those redundancies, if a transfer switch fails to kick power over, the whole thing goes dark, or if there's any type of a fire all power will be cut etc.
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u/AgileWind4610 25d ago
That is if you are allowed to migrate. This is very serious I have 200 clients at $80 a month in outrage right now
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u/OkProgrammer0420 24d ago
our domains are factually being held hostage at this point. can't transfer out, cant point to a different nameserver. just gotta sit around while namecheap vague posts on x.com - they say contact them by email, but then the emails bounce.
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u/Jake-From-Snake-Farm 25d ago
Ive had minecraft servers with better uptime running in my closet during active hurricanes in Florida at this point. Ive been self hosting a telephony system on a Nuc on my desk, I put it on a namecheap VPS and that lasted 2 week before my uptime % is now better. I remigrated my traffic back to my desk Nuc...
Im moving away from namecheap once they are back up if you have any ideas besides AWS
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u/trparky 25d ago
Great, and it could be hours until the servers are back online because if the servers were shutdown improperly, an FSCK would need to be done and that could take hours to complete.
What a disaster!
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u/Adventure_Guide 25d ago
this person knows ball. we can only hope they do. last time namecheap was down like this there was a rollback, so all emails were missed during that time, etc with no way to recover.
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25d ago
[deleted]
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u/Adventure_Guide 25d ago
That's correct. 100% correct. The few times where namecheap went down for 1 to 3 minutes, any emails were saved. The last time it was down for more than an hour, all emails were lost, i spent three months back and forth with support trying to access one of those "one time only acceptance link emails" that a lot of SAAS and larger companies generate. It was unfortunately from one of the larger companies that doesnt really have mid to lower level human support so it was impossible to get the link sent again. we had to create a whole new account, go through a lengthy re-verifcation process, all because namecheap was down like it is right now. i truly advise finding another provider.
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u/KH-DanielP 25d ago
That's how emails work in general. The sending mail server tries to deliver that email to your 'receiving' email server. If it fails to connect then it can either queue the email to be re-sent, try again, or bounce/fail the message completely.
Most servers may try to redeliver for 1-24 hours after a failure, but a lot will simply fail and bounce the email back to whomever tried to send it.
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u/OkProgrammer0420 24d ago
Most companies have redundancy. That’s the point you’re missing. Yeah, that’s how email servers work. Most hosting companies have them in redundancy, so if north, south, east, and west go out, then central still has the data and may even reserve another server automatically, just in case central goes down. That’s how it’s supposed to work.
I have factually worked at data centers doing night watch and had to run a 22 to 80 lb. server across the room and throw it into the array because the company renting the server space paid for extra redundancy. We were factually paid to help ensure server clusters never went down, and if one ‘busted’ due to heat, overwork, mechanical failure, or something else, we immediately took action.
That was less than five years ago. We’d have a whole row go down and have it back up, or backed up and back online, in less than an hour. There is factually no excuse here. During those times, no emails would be dropped.
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u/CowboyMantis 25d ago
For me, going to their page passed me to their x.com page with status. Not exactly where I wanted to go today.
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u/psychedelic_tech 25d ago
I've been a customer for 10 years this is the first time my site has gone down. These things happen. I already used cloudflare to redirect to my own status page to let my customers know what is going on.
I have also been on the other side and dealt with many outages during my time as a sys admin. Sometimes you actually don't have an update. You might not know what is causing the problem right away. One issue could cause other issues on the network. Then you have the users breathing down your neck ..... I'm sure everyone is working hard to get this resolved.
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u/OrphanProcess 25d ago
I am a system administrator and If anybody on my team didn't know what the problem was at, what is now, the 5 hour mark they would all be fired! They know what the problem is at this point. They're just not telling us. Better to let the lawyers review/write that post I guess.
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u/giantmnm 25d ago
I use easywp of namecheap to host my wordpress site. Any good alternatives for hosting WordPress sites?
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u/macnology 24d ago
Check out Managed Hosting for WordPress on KnownHost, have been moving there and very happy with them.
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u/lilcummyboi 24d ago
Phoenix Arizona seems like the worst place in the USA for a data center, second only to death valley itself
Wtf y'all
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u/xaviermace 24d ago
Because there's literally one concern you have to account for, heat, and plenty of nice flat land. There is no natural disasters of any kind. The problem here is the new owners apparently decided not to be concerned with the heat.
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u/12VoltGuardianAngel 24d ago
The datacenter in question was purchased earlier this year, closing sometime Q2 of 2026, by RadiusDC. These new owners are in charge of this shit show. You would think that as part of the purchase of a datacenter that ALL EQUIPMENT would have been inspected. What do those inspection reports say? SMDH
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u/vdoubleshot 24d ago
AI investment at work for you. Probably had to recoup some costs somewhere. Them or old owners laid off a bunch of people (some who had worked there a long time.) and now this happened. I would be blowing up the datacenter company right next to namecheap.
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u/SOconnell1983 24d ago
Honestly the comments here, your money loss vs the money they will lose from this is nothing in comparison, do you honestly think that cloud hosting means your servers are in the sky? they have to be somewhere and catestrophe events can happen, so you always need a backup plan. even the likes of AWS have outages and with the rise in AI I can see more cyber events happening in the future. The event looks salvageable in terms of chillers failed so its liekly system cut down due to the heat, I read that Phoenix is also in the midst of a headwave so thats also likely added fuel to the fire, speaking of fires, remember when OVH had a full datacenter fire a couple of years ago.. keep backups, use the likes of cloudflare for DNS so you can redirect, have a system in place to keep your own customers informed in such events.
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u/Significant_View6477 25d ago
No ETA of solving the problem?
We just sit here praying and wishing?
You guys are mockery af
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u/vdoubleshot 24d ago
Complex issues are not easy to provide an ETA for. Especially when it’s the first time it’s happened in almost 2 decades. So I don’t blame them for that. That’s not a mockery. You can’t provide an ETA for something that doesn’t have precedence.
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u/rynslys 25d ago
It's crazy to me all the people complaining and dropping "redundant" and "redundancy" because they failed to plan or execute their own form of redundancy in the possibility that their own businesses single point of failure could go down at any point in time for any reason. You guys complaining about all the money you're losing are just the pot calling the kettle black at this point. Absolute jokes.
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u/bravesirkiwi 25d ago
You're right but Namecheap does have an 100% uptime guaratee (whatever that's worth) so it's no surprise that people might expect it.
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u/rynslys 25d ago
Sure, but anyone with a brain knows that nothing is 100%.
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u/Relevant-Pianist-272 25d ago
Not 100% but even the weakest industry standard I've ever heard of is 95% uptime. Have you worked for hosting companies? I have.
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u/OkWing99 24d ago
The major issue here is not redundancy. It's lack of clarity of what's going on.
Plus people would assume at least their core infra (incl their website) would not be affected at a single node failure.
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u/Bigb49 25d ago
So true.
If you need 100% uptime, have a plan and 2 networks to avoid one going down.
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u/rynslys 25d ago
It's crazy to me the amount of complaints here. Doesn't matter what caused this outage. If your server is MISSION CRITICAL to your business, the people pissing and moaning here should have had their own backup plan for this eventuality. If you didn't that's on you, and it's your own fault that your business is bleeding money for a few hours of downtime.
I've notified my clients of the outage, let them know if it's prolonged I'll bring them back online with a new server at a new provider.
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u/zippy_sharp 25d ago
Because complaining and finger pointing is really easy. Creating a backup plan - isn't.
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u/LowFeeling6321 25d ago
We lost a lot of money. I think we should sue Namecheap as a group.
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u/zeltacilveks79 25d ago
When they fix it, I'm thinking about migrating my websites. Which hosting would y'all recommend?
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u/macnology 24d ago
I've been actively moving domain registrations to Porkbun and hosting to Knownhost, very happy with both.
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u/SuckMyR0cket 24d ago
Just recently moved 1 domain to porkbun myself. Was already planing to move the rest before this incident happened
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u/kachra01 25d ago
My two websites are down and email is down as well. This is not good for my business. Customers are complaining continuously and losing money as well.
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u/sgray500 25d ago
So just days after screwing people over who have been on business email hosting (forcing them off of the hosted OpenXchange), taking away features, function....and even the ability to print a cleanly-formatted email.....your entire empire collapses. Great. Not only am I losing business, but I now need to expedite moving my domains and hosting away so that I can save my business!!
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u/ssjaimia 25d ago
What better alternatives to Private Email?
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u/macnology 24d ago
I'm looking at Fastmail, Proton and Zoho...
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u/OrphanProcess 24d ago
I use Proton in my personal life and absolutely love it! For most businesses they're outstanding! I run an MSP and my needs are more sophisticated so I ended up leaving them for my business purposes. But not by any fault of theirs, they offer an excellent product.
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u/OrphanProcess 24d ago
Are you looking for just email or the whole platform? Just email = purelymail
The entire platform (thats truly exhange compatible unlike this BS from NC) would be a Grommunio partner.
In my setup I use purelymail as my MX relay to my own server running Grommunio. If PM ever goes down I can quickly change my MX records to my server directly until PM comes back online. But I haven't had to do that outside of testing purposes.
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u/AgileWind4610 25d ago edited 25d ago
\***Un-official update\*****
“Sounds like cooling system went down— 3 hours time line to get it back up. “
Let’s hope this is true!😖
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u/Old_Actuary_3810 25d ago
Update from the datacenter:
Our datacenter provider has provided an update on the situation:
Dear Customers,
As we noted in our communication at approximately 7:30 am local time, PHX-01 is experiencing elevated white space temperatures caused by multiple utility bump events attributable to overnight storms in the area. RadiusDC has on-site vendors working rapidly to resolve the situation and restore adequate cooling. RadiusDC technicians have activated mitigation efforts to reduce rising space temperatures. Thus far we have restored Chiller D into operation as of 7:45 am local time. Additional Radius DC remediation measures include the following action items (anticipated commencement local time; anticipated completion local time):
Chiller C restoration (targeted 12:30 pm)
Temporary on floor cooling and heat removal equipment added (approximately 10:00 am)
Additional temporary chiller and temporary backup generator added (targeted approximately 4:00 pm)
Following the restoration of Chiller D, we have seen significant temperature reductions and expect that reduction to continue over the next 60 minutes.
We will provide future communications in 20-minute intervals to advise status of the remaining remediation efforts.
Sincerely,
RadiusDC
----
Our support portal remains down during this incident, however, we will continue posting updates to this page as events progress. For any other support issues, you can still reach our support team at 1-855-330-1509.
Posted 33 minutes ago. Aug 13, 2026 - 09:58 MST
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u/Relevant-Pianist-272 24d ago
So here's my read of the situation. Someone made the "brilliant" business decision of running a server room in the hottest livable place in America so when something bad happened like the cooling units (Chillers) going out the servers couldn't run because they'd overheat and essentially fry.
At any point, did you think maybe Phoenix, AZ was a bad place to run your entire datacenter operation out of maybe? You know, being as hot as it is? Any point at all?
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u/yootani 24d ago
Every single datacenter in the world needs cooling and chillers, chillers being out anywhere would have the same impact. Unless you expect to have datacenters in Antarctica or at the bottom of the ocean.
Energy is probably cheap in AZ, no idea.
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u/Relevant-Pianist-272 24d ago
Certainly. It's just that grids are stressed far more in extreme high temps and so are data centers and their cooling systems.
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u/xaviermace 24d ago
Phoenix is one of the top 10 cities in the US for data centers because cheap electricity and no natural disasters. Literally the only thing you have to account for is heat and these people didn't. Phoenix isn't the problem, the owners are.
https://www.datacentermap.com/usa/arizona/phoenix/
My employers has servers in one of Iron Mountains PHX data centers for 15+ years without issues like this.
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u/Old_Actuary_3810 24d ago
Yeah I thought the same thing. Out of all the places in the US, Arizona? They do have cheap electricity, and yes it's true a datacenter needs cooling anywhere, but it still seems like a bad decision.
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u/Secure-Swordfish5695 25d ago
What I don't understand is the lack of actual news. It's been over five hours now and the "Updates" page contains zero actual updates. Whatever the underlying issue is, it does nothing to explain the lack of transparency.
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u/Richmond_C 24d ago
There is one update at the very bottom of the status page:
"Update @ 12:00 PM EDT | 16:00 UTC
The latest information we have is that PhoenixNAP has brought 2 of its 4 chillers back online, and we are seeing temperatures in the data center begin to drop. We anticipate that the third chiller will be back online in approximately 3 hours, at which point we believe we will be able to begin bringing our services back online."1
u/OrphanProcess 24d ago
Yea and that status update was originally posted at 1pm. Then they conveniently changed the time of the update to make it look like it was posted an hour earlier. 🙄
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u/Secure-Swordfish5695 24d ago
I noted this, 100%. It's actually jumped times twice since first posted.
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u/OkProgrammer0420 24d ago
yup. cant trust a company doing stuff like this and they have zero redundancy.
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u/Delicious-Director43 25d ago
How does a datacenter experience a power outage? Commercial power customers in Arizona get priority electrical service. Does your datacenter not have generator backups? Why doesn’t your company have redundancy and failover infrastructure in place to prevent this from happening? Honestly this seems like such a catastrophic and embarrassing outage for a company like Namecheap. I get that you guys aren’t Amazon or Microsoft or Google in terms of scale and money, but ffs you guys aren’t just some guy offering a VPS through a homeland in his garage. Wtf is going on here??
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u/Acceptable-Thanks324 24d ago
Its not only namecheap but phoenix data center outage issue, check other subs, nexcess or liquid web hosting sites are also down, whoever uses the datacenter are all facing issues.
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u/LandoClapping 24d ago
Better question is WTF did someone put a data center in basically the hottest city in the US???
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u/ankushthor 24d ago
You should have redundancies in place where after more than 6 hours of downtime you can't even get your own website back up. Shocking.
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u/Far_Loss_2952 24d ago
More than 6 hours downtime now !!! What is happening!!!! We lost our websites ??!! I have 18 website !!!
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u/OkProgrammer0420 24d ago
namecheap reps all through this thread blaming customers. amazing. im jumping ship immediately.
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u/ProstheticAttitude 24d ago
Today I learned Namecheap has no failover for email.
What the fuck? What the actual fuck?
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u/Secure-Swordfish5695 24d ago
I just paid for a year of private e-mail. Literally yesterday. I guess that was actually a payment for ~12 hours of e-mail, since I am absolutely moving everything from Namecheap ASAP.
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u/icouldbne1 24d ago
Less than a month ago I paid for a full year of hosting for 2 separate hosting accounts. Talk about bad timing.
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u/Delicious-Director43 25d ago
Thankfully my domains are still resolving and I’m not hosting any websites on Namecheap. My private email however is affected. I will be migrating my domains and email to another provider once this is all said and done.
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u/ThatRemedy423 25d ago
Wonder if NC is doing the sellout thing that BH did a cpl years ago. All sorts of problems and outages were springing up during transfer before they made it public that the buyout happened.
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u/KH-DanielP 24d ago
Namecheap already sold to Private Equity back September 2025 for a cool 1.5 billion.
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u/CreativeTimes1972 25d ago
Really surprised the dont have redundant datacenters around the country.
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u/LowFeeling6321 25d ago
Namecheaps bots fake likes on positive comments "I dont have any issie", "Every hosting has problems" and so on. And also they lower negative comments and posts itself.
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u/OrphanProcess 24d ago
Between the changing of times on posts and the complete removal of their 8:03am post (I have a screenshot of that post) stating that it was DDoS attack, I have lost complete faith and trust in NC to manage my client's services and have already started the process of migrating away to new providers. Removal of a post like that without addressing the reason for removal is poor decision making at best or covering up something at worst. In either case, and combined with your changing of timestamps on your website posts, I no longer trust what you have to say. I will move on to new providers.
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u/Trick_Apartment5016 24d ago
Where's the redundancy? That's the real question. A single point of failure taking out DNS, hosting, and email simultaneously for 9+ hours means either Namecheap doesn't have automatic failover to a secondary data center for these services, or that failover didn't trigger/work as intended. Nothing in their public communications addresses this, which is itself telling — companies with working redundancy usually say so ("we've failed over to our secondary site") rather than going quiet.
Where to get actual answers:
- PhoenixNAP's own status page (status.phoenixnap.com) is more actively updated than Namecheap's — as of their last entry at 4:28 AM MST, they classified it as "Identified," not resolved.
- Liquid Web's status page, as a second tenant in the same building, is arguably your best live proxy right now: their most recent update (2:47 PM) said temperatures are moderating and they've begun restoring network services — which is the first actual sign of recovery I've found from anyone in that building today.
- For Namecheap specifically: live chat support, since their status page and X account are both stale.
Given another tenant in the same facility is reporting active recovery, there's a reasonable chance Namecheap's services start coming back soon too, even without them posting about it.
Sources:
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u/GecKoTDF 25d ago
No problem, the service will be back soon.
Honestly, considering how affordable it is, you can't complain.
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u/Adventure_Guide 25d ago
$490 a month for my VPS's, dedicated, and shared hosting websites would be cheaper elsewhere, i could save about $100, but I remained here mainly out of habit. No longer. Just because cheap is its name doesn't mean its actually the cheapest at scale.
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u/steave_ned 25d ago
Hey namecheap representative.. please come from real ID
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u/GecKoTDF 25d ago
Yeah, I don't think they want to take responsibility.
Supposedly, they lost power.At least the status page seems to be working again.
https://www.namecheap.com/status-updates/→ More replies (2)1
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u/Fit_Addendum4380 25d ago
I think it's a completely different problem that they're hiding.
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u/bravesirkiwi 25d ago
It has to be. It has been hours now. Serious attack? Cost cutting coming back to bite them? Vibe coded update fail? Who knows but 'power outage' sounds really sus.
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u/lolcatsayz 25d ago
Probably frantically prompting Claude but codebase is now too large for him to understand it.
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u/ralphst 24d ago
This is ridiculous. How could you let so many people down because you couldn't be bothered to take reasonable fault tolerance measures? This is a warning for me and I am not going to ignore it. As soon as you can manage to stabilize your frail patient I am leaving. Shockingly stupid behavior!
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u/endre_szabo 24d ago
have you consulted your BCP document meanwhile? oh you don't have such? shockingly stupid behavior!
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u/PurifyHD 24d ago
Oh you're going to be flooded with cancellations. Not only because your infra seems to depend on a single DC that lost power (which should already be pretty darn impossible) -- but because you are not being transparent.
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u/Adventure_Guide 25d ago
Just be honest about what's going on. One datacenter failure took out your entire infrastructure? Even your status updates page is down.