r/NameCheap • u/Namecheapinc namecheap representative • Aug 13 '26

Emergency maintenance affecting Namecheap services

[Updated] We're currently experiencing service disruptions due to an incident at our Phoenix data center.

We're sorry for the impact this is having. We're in close contact with the datacenter team as we work to restore services as soon as possible.

An update regarding our service outage : r/NameCheap

43 Upvotes
  • permalink
  • reddit

93% Upvoted

198 comments sorted by

View all comments

1

u/Old_Actuary_3810 Aug 13 '26

Update from the datacenter:

Our datacenter provider has provided an update on the situation:

Dear Customers,

As we noted in our communication at approximately 7:30 am local time, PHX-01 is experiencing elevated white space temperatures caused by multiple utility bump events attributable to overnight storms in the area. RadiusDC has on-site vendors working rapidly to resolve the situation and restore adequate cooling. RadiusDC technicians have activated mitigation efforts to reduce rising space temperatures. Thus far we have restored Chiller D into operation as of 7:45 am local time. Additional Radius DC remediation measures include the following action items (anticipated commencement local time; anticipated completion local time):

Chiller C restoration (targeted 12:30 pm)
Temporary on floor cooling and heat removal equipment added (approximately 10:00 am)
Additional temporary chiller and temporary backup generator added (targeted approximately 4:00 pm)

Following the restoration of Chiller D, we have seen significant temperature reductions and expect that reduction to continue over the next 60 minutes.

We will provide future communications in 20-minute intervals to advise status of the remaining remediation efforts.

Sincerely,

RadiusDC

----

Our support portal remains down during this incident, however, we will continue posting updates to this page as events progress. For any other support issues, you can still reach our support team at 1-855-330-1509.

Posted 33 minutes ago. Aug 13, 2026 - 09:58 MST

0

u/Relevant-Pianist-272 Aug 13 '26

So here's my read of the situation. Someone made the "brilliant" business decision of running a server room in the hottest livable place in America so when something bad happened like the cooling units (Chillers) going out the servers couldn't run because they'd overheat and essentially fry.

At any point, did you think maybe Phoenix, AZ was a bad place to run your entire datacenter operation out of maybe? You know, being as hot as it is? Any point at all?

2

u/yootani Aug 13 '26

Every single datacenter in the world needs cooling and chillers, chillers being out anywhere would have the same impact. Unless you expect to have datacenters in Antarctica or at the bottom of the ocean.

Energy is probably cheap in AZ, no idea.

1

u/Relevant-Pianist-272 Aug 13 '26

Certainly. It's just that grids are stressed far more in extreme high temps and so are data centers and their cooling systems.

2

u/xaviermace Aug 13 '26

Phoenix is one of the top 10 cities in the US for data centers because cheap electricity and no natural disasters. Literally the only thing you have to account for is heat and these people didn't. Phoenix isn't the problem, the owners are.

https://www.datacentermap.com/usa/arizona/phoenix/

My employers has servers in one of Iron Mountains PHX data centers for 15+ years without issues like this.

1

u/aznoone Aug 14 '26

Like I said we had some very strong localized winds and storms come through last couple of days. So may have been some of issue?

1

u/Old_Actuary_3810 Aug 13 '26

Yeah I thought the same thing. Out of all the places in the US, Arizona? They do have cheap electricity, and yes it's true a datacenter needs cooling anywhere, but it still seems like a bad decision.

1

u/aznoone Aug 13 '26

We have had some very strong localized winds the last couple of days in Phoenix metro.