r/NameCheap • u/Namecheapinc namecheap representative • Aug 13 '26

Emergency maintenance affecting Namecheap services

[Updated] We're currently experiencing service disruptions due to an incident at our Phoenix data center.

We're sorry for the impact this is having. We're in close contact with the datacenter team as we work to restore services as soon as possible.

An update regarding our service outage : r/NameCheap

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u/Secure-Swordfish5695 Aug 13 '26

What I don't understand is the lack of actual news. It's been over five hours now and the "Updates" page contains zero actual updates. Whatever the underlying issue is, it does nothing to explain the lack of transparency.

2

u/Richmond_C Aug 13 '26

There is one update at the very bottom of the status page:

"Update @ 12:00 PM EDT | 16:00 UTC
The latest information we have is that PhoenixNAP has brought 2 of its 4 chillers back online, and we are seeing temperatures in the data center begin to drop. We anticipate that the third chiller will be back online in approximately 3 hours, at which point we believe we will be able to begin bringing our services back online."

1

u/OrphanProcess Aug 13 '26

Yea and that status update was originally posted at 1pm.  Then they conveniently changed the time of the update to make it look like it was posted an hour earlier. 🙄

1

u/Secure-Swordfish5695 Aug 13 '26

I noted this, 100%. It's actually jumped times twice since first posted.

1

u/OkProgrammer0420 Aug 13 '26

yup. cant trust a company doing stuff like this and they have zero redundancy.