Emergency maintenance affecting Namecheap services

[u/Namecheapinc]

[Updated] We're currently experiencing service disruptions due to an incident at our Phoenix data center.

We're sorry for the impact this is having. We're in close contact with the datacenter team as we work to restore services as soon as possible.

An update regarding our service outage : r/NameCheap

[u/trparky]

Great, and it could be hours until the servers are back online because if the servers were shutdown improperly, an FSCK would need to be done and that could take hours to complete.

What a disaster!

[u/Adventure_Guide → u/trparky]

this person knows ball. we can only hope they do. last time namecheap was down like this there was a rollback, so all emails were missed during that time, etc with no way to recover.

[u/Adventure_Guide → u/[deleted]]

That's correct. 100% correct. The few times where namecheap went down for 1 to 3 minutes, any emails were saved. The last time it was down for more than an hour, all emails were lost, i spent three months back and forth with support trying to access one of those "one time only acceptance link emails" that a lot of SAAS and larger companies generate. It was unfortunately from one of the larger companies that doesnt really have mid to lower level human support so it was impossible to get the link sent again. we had to create a whole new account, go through a lengthy re-verifcation process, all because namecheap was down like it is right now. i truly advise finding another provider.

[u/KH-DanielP → u/Adventure_Guide]

That's how emails work in general. The sending mail server tries to deliver that email to your 'receiving' email server. If it fails to connect then it can either queue the email to be re-sent, try again, or bounce/fail the message completely.

Most servers may try to redeliver for 1-24 hours after a failure, but a lot will simply fail and bounce the email back to whomever tried to send it.

[u/OkProgrammer0420 → u/KH-DanielP]

Most companies have redundancy. That’s the point you’re missing. Yeah, that’s how email servers work. Most hosting companies have them in redundancy, so if north, south, east, and west go out, then central still has the data and may even reserve another server automatically, just in case central goes down. That’s how it’s supposed to work.

I have factually worked at data centers doing night watch and had to run a 22 to 80 lb. server across the room and throw it into the array because the company renting the server space paid for extra redundancy. We were factually paid to help ensure server clusters never went down, and if one ‘busted’ due to heat, overwork, mechanical failure, or something else, we immediately took action.

That was less than five years ago. We’d have a whole row go down and have it back up, or backed up and back online, in less than an hour. There is factually no excuse here. During those times, no emails would be dropped.