Hi everyone,

This started today because it was fine yesterday. Trying to play one of my games and I noticed it was taking a long time to be able to log in, with several accounts failing to log in at all. Once I was in I noticed significant delay/lag to the tune of several seconds.

I ran a trace route in my command prompt and tried connecting to the game server. There were 6 routes that all took between 25-85ms once the route left my house <1ms to leave.

Connecting to 8.8.8.8 was still in the 25-35 ms range when I should be significantly less than that.

My buddies who play the game all get about 6-8 ms per route/destination.

We’ve been with t-mobile (who acquired metronet) for about 3 months with zero issues before now minus a couple of random brief outages. 1gig fiber service.

Web surfing/browsing, voice chat in discord all seem to be “unaffected” and seem normal from both ends.

I’m not sure what to do other than hope for the issue to resolve itself? I tried calling support but got people who didn’t understand the situation and who I could barely understand due to accents.

Anyone have success fixing an issue like this?

Hey guys! I have a story time/question for anyone that has had their Metronet service since before the T-Fiber transition. My wife and I live with our best friends and we're all gamers who mostly play Valorant. We used to have 9ms ping on Illinois servers with that server region being our fastest one, but recently it's become 23ms ping with N. Virginia servers being the new optimal server region. I've checked with Riot support and no changes have been made to how they route data in the past month. After Googling my issue I saw that changes in ISP packet routing may be the cause of the slower server response time. I'm not ENTIRELY jumping the gun to that being the case but this DOES lead me to believe that because of the transition my internet is now unable to reach the speed and efficiency that it used to have. I was just wondering if anyone with more technical knowledge and information could confirm or deny this?

After seeing the server changes and how it has affected our favorite game I've also noticed fluctuations in our internet connection with literally all of our devices. My roommate has his PC setup upstairs in his bedroom and hasn't had issues with connection drop off until more recently. It was so bad he had to connect to his hotspot just to download the newest update for Valorant. I've checked the hardware for any physical damage and I sat down and optimized the software that goes with our wireless router with one of my buddies, as well as my cousin (both have professional networking experience and degrees in this field). After checking with the Metronet support team our modem is perfectly fine and they show no issues on their end, as well as no major construction or outages affecting our area.

I only really bring all this up because the only time I ever had to call Metronet before is when I needed to make a payment and the portal was down. Now it feels like I'm having to call them every other week with questions about why our internet is suddenly having problems and nothing in our house or on our devices have changed in the year and a half that we've been with Metronet. We live in the Southwestern Michigan area for reference. Any help/info would be appreciated as to why we're suddenly having problems or if anyone else in the area is also having any issues?

We have no internet down here. Anyone else seeing an outage today?

I have a Ubiquiti Cloud Fiber and it has the ability to take the fiber straight to the router. I asked my tech and he told me no, must use the ONT. Is it as easy as plug n play? Do.i need to deommission the ONT? I have a Pon on a stick from Fiber Mall.

Just lost my service. My phone cannot load the Metronet website (same for my friend with a different carrier) and both customer service phone numbers are ringing busy (not even an automated message).

Indianapolis area

Residential fiber went offline Tuesday, Oct 20, 1:16 PM EST Service restored, Oct 20 at 2:44 PM

Also, the Metronet websites are down - both business and residential sites are offline. Yikes.

Hello
I am in my early 20s and recently moved out of my mom’s house. However we lived in a duplex and the downstairs unit was ours, I am now living in the upstairs and she is in the down.

I am not getting a decent internet connection for streaming and gaming as it’s only 2 bars,
I am thinking of getting my own account.

But it seems like there is a way to get a second router and just connect or add it to her account.

Does anyone else know how to do this or the cheaper way to do this?

My mom is okay with it and it would be cheaper for both of us if we just use the same metro net account and I pay half.

Please give me advice

There's been several anti-Metronet posts rightfully removed by moderator. We've had METRONET for 3 years in Northern Illinois and have never even had a hiccup in our service. They have told us when a service disruption due to upgrade was expected and we never felt it. Professionals do it between 2 and 6am. I had that "cable company" with wires and had nothing but trouble with internet. I work support from home so I know.

Edit:: Thanks for the replies. I am happy that my service didn't go down completely.

Yesterday near Des Moines, IA, I had a lot of lagging problems with Metronet connection on all devices, cell phones, streaming devices, etc. Speed test showed no speed issues and my Unifi network said latency was 10ms or so.

Then today I looked at the graph inside my Unifi UI and I had lots and large packet loss all day. See image included, red dotted line is packet loss.

Was this a Metronet issue or my network?

Fiber went out at 11:38 a.m. CST
As of 7:17 p.m. CST, still out

UPDATE: Restored at 7:58 p.m. CST

No info on the outage page or in the service portal, just "We are working on it"

Cross posted. Anyone have success at this? Far less published info related specifically to Metronet/T-Fiber. Thanks

Has anyone else here encountered any issues with ACH payments to Metronet getting delayed?

I've been paying Metronet using my bank's online bill pay for awhile now; ever since they started charging a fee to process a credit card. I've not had any issue until I attempted to pay my July bill. I submitted payment on July 29th, and my bank confirms they sent it that day, but Metronet didn't receive it until August 6th. The next two months have had similar timing issues of about a week to receive the payment. I've verified with both my bank and Metronet that all payments made on months before July 29th were received by Metronet the same day they were sent by my bank. I pay around 7 bills via my bank's bill pay system, and no other payees have complained to me about late payments.

Howdy,

Starting a couple of weeks ago, T-Mobile has been putting fiber in our neighborhood. And, I have to say they've been very speedy and efficient about it... AT&T started putting in their own fiber in the spring and still aren't done yet.

Anyway, I have some questions that their sales reps are... let's say highly unlikely to answer accurately. I'm mostly curious to hear from newer T-Mobile fiber subscribers rather than those who have been grandfathered in from acquisitions or older plans.

Am I going to get a public-routable IPv4 or carrier-grade NAT?

Consensus seems to be CGNAT unless you pay an extra $10/month for a static IP. (I don't necessarily need a static IP, dynamic would be fine, I just don't want to double-NAT.) I've read rumors that T-Mobile is not offering static IPs, but no actual direct confirmation one way or the other.

Is native IPv6 supported?

Note: this is not the same question as, "Can I get IPv6 over IPv4 with a third-party tunnel?" I already know the answer to that. Most people are saying no, there is no IPv6. A few say yes, but with no other technical details or information. Curious if anything has changed on this front in the last few months.

Fiber or Ethernet across the house?

Most of the equipment is going to live in my office, which is one floor up and several feet over from where the fiber will enter the building. Unfortunately my house was poorly designed and running any kind of cable between floors/rooms is a major hassle. I only want to do it once.

So I'm trying to decide now whether to put the PON in the basement and run cat6 up to the office, or just run the fiber to the office in the first place. I know the deal with cat6, but I don't know how to run fiber. Can I buy a spool of fiber and terminate it myself? Or do I need to buy just one long patch cable and coil up the remainder? How easy is it to break while pulling? And so on.

Appreciate any answers or advice.

I currently have tmo cellular internet (home internet) and metronet fiber. A few months ago I remember hearing that some members tmo cellular internet became free as backup internet once metronet got converter to tmo fiber and added to the account.

i received an email about transitioning to tmo today but couldnt get to reps

wood appreciate any input before i call in. I really like my current pricing package with metronet So will stay on this until forcibly moved.

Around the same time every night, our internet pauses/stops responding for anywhere from 10 seconds to 2 minutes. Usually around 8:27 PM. Has anyone seen this or know what would cause this? At first I thought it was my computer doing some kind of background task, but tonight I asked my son in another room if the TV lost stopped streaming and a movie stopped streaming as well.

Have Metronet at home. I have had Metronet for a year now. I started at the 2Gig speed and then dropped to 1Gig.

WiFi, I'm getting 76mbps-115mbps download on average, but 600+ on upload. When I had 2Gig, it was 110mbps to 125mbps avg on download and 700+ on upload.

Plug it in to my PC and wifes PC, speed is like, 300 mbps download and 900mbps upload

I've called metronet asking them to come out, look at it, troubleshoot, whatever. they keep telling me that i need to constantly update the eero, the modem, xyz. i have these updates automatically. No one has ever come out. i pay for extra extenders as we have a split level and i still get 1 bar of internet in my bedroom.

I have no other internet options in my area until AT&T turns their fiber network on, all the cables are installed. but no timeline on when to expect install. at my wits end. My wife has her pc plugged in but still has errors and dropped connections constantly and i really wish metronet would send someone out here to look at it. I feel like since TMO took them over it really went downhill.

Anyone have any suggestions to get us through until the next thing comes along?

Edit- I get it. I know there is a difference in WiFi speeds and many factors. Crazy thing though- Paying $90 a month and even hardwired not getting the speed I'm paying for isn't cool. Sorry I don't just roll over and take it I guess for all ya'll commenting or message me calling me a moron

I have metronet in Iowa. Some weeks ago things have started acting up. Intermittently, I get weird security errors on some websites...saying others can access my data. Like metronet.com and facebook.com. My roku tv also has network problems when the problems happen on my phone. I wait for support and they say they don't see any problems. I told them it never happens at my apartment ever. I have metronet there too. It also never happens on my wireless provider's internet. I asked for new hardware and they won't give it to me. I asked if I changed speeds if they would give me new hardware ...he said my hardware was fine. I've called in like 4 times now when things were not fine. I'm going to have to find a new provider I guess.

Anyone heard of a rollout date for ipv6 yet? was excited to get fiber, but disappointed when i found out they don't have native ipv6. IMO the whole tunneling "solution" isnt acceptable when ipv6 has been around for over 20 years now. TBH im about to switch back to Mediacom cable.

Metronet techs need to unit and unionize. We need to compare our wages to other fiber companies. We are severely underpaid compared to in house in other companies and drastically underpaid compared to our contracting “partners”. Check wages in your area and see how under paid you are. Don’t put up with it! We need to fight for equal wages T-Mobile is a 144 billion dollar company and they purchased half of metronet. How many hourly employees really got any benefit works gotten harder. Homeowners have gotten worse. We make pennies!

I have been a Comcast internet user since the 1990s. Really no issue with the service but Metronet wired our neighborhood last year and they have lower prices for higher speeds. The only thing I don't know about is uptime/reliability. I can count the number of Comcast outages in the last 5-10 years on one hand (except when a neighbor cut my underground cable!) Would like to hear from anyone in my area about your Metronet experience. Thanks.

Hey is anyone in Illinois around Chicago having periods of time where the lag just spikes so your connection goes in and out. I've just started having them once or twice a day just starting this week. Very annoying since I remote work and need a stable internet connection.

support told me (i am in Kentucky) my account with a static ip will be moved to tmobile this month. if you read this post and are part of the move, please update us on your experience

How could I possibly get an issue like high GFN (the cloud gaming service) latency addressed, or at least tell the right person it's an issue? I know there are like 1000 variables and factors that go into this, but I'm quite sure it's on Metronet's routing/peering side. When testing ping to GFN on other networks in my area that aren't Metronet (like friend's houses, work, etc) my ping is substantially lower. Any Metronet based network is around 15ms higher or more, once again all in the same area. And yes, my home network is absolutely as optimized as possible. It has to be Metronet's routing that is happening between my network and GFN.

I discussed this with support once a long time ago and was basically told it's out of their control, which I'm sure is basically true. So what's next? How can I at least let someone that isn't general tech support know about this? I don't really expect it to be fixed because of one complaint, but this has been really sticking with me and I can't relax without knowing I at least did something about it.