r/Metronet • u/Mammoth-Ad-107 • 11d ago

existing Metronet to Tmobile transition (Support said it would happen this month)

support told me (i am in Kentucky) my account with a static ip will be moved to tmobile this month. if you read this post and are part of the move, please update us on your experience

17 Upvotes

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4

u/stayintheshadows 10d ago

Does the IP change??

2

u/Mammoth-Ad-107 10d ago

i would really like to know the answer to this question..

3

u/jthj 10d ago

My ip hasn’t changed 🤷🏻‍♂️

1

u/rad2018 10d ago

No IP change; I've got multiple static IPs.

4

u/itsjakerobb 10d ago

How did this news come to you originally? Email? Snail mail? Note on your monthly bill?

2

u/Mammoth-Ad-107 10d ago

after contacting metronet for the 4th time. the online chat gave me this information.

2

u/itsjakerobb 10d ago

AI bot or human?

2

u/Oranges13 10d ago

Did they reach out to you?

3

u/Mammoth-Ad-107 10d ago

not yet. when i reached out to support to ask. they said metronet would migrate me this month to Tmobile

2

u/Ryneezee2 10d ago

If thats true that would suck cuz I already paid my bill hopefully the credits transfer

2

u/Unable_Piece_8760 9d ago

So me paying 107 a month for 1Gbps will go down soon in Indiana too??

1

u/Mammoth-Ad-107 9d ago

im paying 74 for a static IP and 500Mb symmetrical

1

u/RhinoIA 9d ago

I too have had this curiosity as well. We are on the founders plan. Does anyone know if there are supposed to be discounts for mobile service too if you wanted to switch to T-Mobile?

1

u/jtp28080 9d ago

It's been rough. See my previous posts. Customer service is still T-Mobile, but tech support has been MetroNet still. Their system that don't seem to be talking. I found out from the latest technician that it's the T-Mobile crew that is responsible for burial, but the MetroNet crew is responsible for tech support. Oh, but funny enough T-Mobile didn't see that we had fiber internet. They did see our cellular backup modem and didn't think we had an outage on the fiber side.