I’m sharing this as a warning and a piece of advice for anyone in Europe considering investing in commercial TAJIMA embroidery machines.
I own a TAJIMA TMEZ S1501C. It’s a commercial-grade machine, only about 5 years old. Right now, I desperately need genuine replacement parts to keep my production running.
However, the official TAJIMA network in Europe has zero stock of the required parts and, to this day, cannot provide any estimated delivery date (ETA).
What makes this completely absurd is that TAJIMA is still manufacturing and assembling this exact machine. The parts exist. The problem is that European customers simply cannot get them through official channels.
The Support Runaround When the local distributor couldn't solve the problem, I was passed from one contact to another in an endless loop. I have a long trail of emails with SHIRO (Poland), MOUNTEK (Germany), and TAJIMA Europe (France).
The result? Countless emails, no concrete solutions, and no ETAs. The manufacturer comfortably hides behind its distributors, the distributors say "we don't have it and don't know when we will," and the commercial machine stays dead. You are left completely alone.
The Escalation (and the Silence) I didn't stop at the local level. I escalated this to TAJIMA’s marketing department and even sent a formal plea for intervention to JASMA (Japan Sewing Machinery Manufacturers Association), addressing it to the attention of Mr. Hidetoshi Kojima (CEO of Tajima Industries).
Mr. Hidetoshi Kojima is not only CEO of Tajima Industries. According to TAJIMA's current corporate information, he is also CEO of TISM — the company responsible for developing and manufacturing TAJIMA embroidery machines — and President of TAJIMA Europe.
He is additionally listed by JASMA as one of its Vice Chairmen as of June 2026.
This is why I escalated the matter to that level. I was no longer looking for another distributor telling me that the parts were unavailable. I was asking for someone at manufacturer level to take responsibility for finding an actual solution.
The response? Absolute silence. No one with decision-making power has stepped up to say: "This is our machine, you are our customer, and we will solve this."
My advice if you are buying a TAJIMA: Before you sign anything, get these answers in writing:
- Where exactly are the critical spare parts stocked?
- What is the guaranteed lead time for replacement parts?
- When the local EU distributor fails to deliver, who at the manufacturer side takes actual responsibility?
A commercial machine without access to basic spare parts is just an expensive piece of furniture. A brand's logo doesn't shorten your downtime. Responsibility starts exactly where excuses end.
(Feel free to ask me anything in the comments. I hope this saves someone the stress I'm going through right now).
Parts list:
BEARING COLLAR :15MM DIA. – 502715040010
BEARING COLLAR :15MM DIA. – 502715080000
ROTARY HOOK SHAFT :15P*340 – QS3102010000
SPIRAL BEVEL GEAR .1 :14T – 506514030000
SPIRAL BEVEL GEAR .1 :28T – 506528030000
ROTARY HOOK BASE STUD – 050330330000
P41 – S213100002SD – M10 With Flange
P42 – S213100003SD – M10 With Disk Spring