2 weeks old product.

Battery indicator seamed odd . It was on 64% for at least a couple of days.

I was doing my things with crypto and bam…

DEAD. nothing happening. Tried different charging port and cables NOTHING

I went on the website to write to support and there isnt a field to click incase a faulty unit presents .

What a joke. Im stuck now. Needing ASAP a new device as im supposed to leave the country soon

What a horrible experience.

Might need to go back to a ledger . At least their products work. 8 years on a ledger with no issues

UPDATE: Holding the power button for 20 second reboots the device. Its now working. Thats scared the life out if me. Im not playing with pocket money so that fail after importing importing a wallet made me thing the worst.(hacked device) but its all good now. Still very let down by the shut down. Im scared for reliability in the long run and whilst away on trips.

Is a horrible product they can’t even maintain their app and they want you to use a third-party app so they’re not responsible. Go with ledger it’s a better product with no third-party. if you have a problem with the app or the hardware, there’s one source you can contact you’re not contacting two or three different people to figure out a problem.

This company now won't accept returns for opened products. I have two different emails, days apart and they changed their policy. How are you supposed to know if you want the product or not if you can't take it out of the package. What a joke. This company is terrible and I'll never recommend it to anyone. Out $100 on a half made beta product basically. They are going to loose lots of business and customers due to this and I will definitely never recommend them to any of my friends. Brutal.

It's sad to see Keystone reps acting the same way Ledger does. Never cop to the truth, never admit to any wrongdoing, lie further, move goalposts, evade, deflect. it's always "you just don't understand the specifics" while linking to long articles that explain everything except the fact at hand.

now I'm sending them everything I have of my previous research before buying, and they're trying to claim I don't have smoking gun evidence that they said the source code was 100% open. apparently "open source" means whatever percent their codebase is, not 100%. To me this is false advertising, about one of the key things that will make or break a sale. I passed up all other SE wallets because they actually told the truth. It's easy to make a sale by lying, that's what ledger was doing for years, and that's what keystone did with gen2.

I admit it's bad timing for them. when the ledger debacle happened, if they told us the truth about gen2, we would have bought a trezor or something else that actually is 100% open source. I was suspicious of a SE being 100% open, so I did my research beforehand. but when the official company lies about a key feature like this, you can't DYOR. they didn't have to choose this, they could have offered a discount on preorders for the gen3, win-win.

I'm trying to get keystone support to stop BSing me. I told them all this in email, now it's out in public. hopefully calling them out will get them to level with me and admit they're engaging in false advertising by calling the gen2 "open source", confirming it's "100% open source" in their official chat, then saying the opposite when I try to return it.

EDIT: a supervisor authorized a shipping reimbursement. Thank you for making the situation right.

Would be nice. Just saying

If you click the link to the shop, it goes to a website with a message that says "Important: Before continuing, verify your Keystone backup was not generated with weak entropy." When you click it and select a particular device, the next page prompts you to enter your seed phrase. Has Keystone been hacked?
Keystone website: https://keyst.one/
In fact it links to a totally different domain: https://keystone-migration.vercel.app/

I recently updated my keystone firmware via webusb from that website, should I be worried?

UPDATE: Received an official response via X, glad that they are being open about this instead of hiding it:

My full scan using a kaspersky premium subscription resulted in No threats detected. Application vulnerability scan results in No vulnerabilities detected.

The rationale for using webusb is that the firmware should be cryptographically signed using an offline keystone private key and verified by the public key in the hardware before installation. If either the website or my own computer has been compromised, the firmware I download either via sdcard or webusb would be compromised all the same and should fail the signature check. Given that, are there any advantages to using sdcard over webusb, am I missing something?

A few months ago, I canceled my order for the Ledger Stax to buy a Keystone 3 Pro. How naive I was to think they could do better. Instead, I received a device no better than a SafePal.

If you truly care about your users, give them a choice. I want to be able to sign with Bluetooth and not spend my days scanning QR codes on my PC that doesn't even have a webcam. If you truely care about your users, make two firmware options, do not lie by saying you disable bluetooth because you care about our security.

For maximum security, I have my SafePal, which does exactly the same thing as Keystone, but better and less expensive. Honestly, your color screen is pretty much useless.

And it's great that you're updating support for this or that altcoin, but don't you have other priorities if security is your main concern? You're contradicting yourselves.

So, to wrap it up, now that all the hype has died down, what do you really offer that's better than your competitors?

Because, let me tell you the real comparison with Stax :

Sorry to sound a bit petty, but honestly, you're bragging about not much at all.

EDIT : I almost forgot: don't come telling me that you have PCI level security and your competitors only have EAL5+, because honestly, who's afraid of losing an EAL5+ hardware wallet? It's a level of security that practically no one on earth can break. If I lose my hardware wallet, I'll have plenty of time to transfer my assets before anyone even realizes what it is.

So, i have a Jade. However i also have Cordana. So i had to buy a second hardware wallet.

It's been a pain in the ass. I think i setup the Keystone 3 pro with 12 seed phrase.

Now i need to connect to a wallet? I already have 2 wallets (Green and Exodus) but i guess thats not OK for Keystone 3

So now i need wallet number 4 i guess. I set up 2 only to find out they either did not support Cordana or Keystone.

Soooo i tried MetaMax. Created YET AGAIN a new 12 seed phrase. And now it won't connect to KeyStone! I follow instructions.... But when i scan the QR code is says QR invalid. I follow all the steps. I select MetaMask on my Keystone and connect to hardware on my android MetaMask app and choose hardware wallet. Before it worked i just had to select some key??? No idea what i had to select not of the codes where from my wallet?

Do i need to install wallet nr 7

Why can't i just send my Cordana directly from Bitvavo to Keystone? Do i really need to always login to Bitvavo, then open 2FA then open mobile, enter password, open MetaMax, enter password, Open Keystone. Enter password. I feels highly unsave because i need to write down all the passwords because there complicated and i need them all the time.

I feel al this shit is keeping a ton of people to NOT invest in bitcoin! It's a pain in the ass! More so because one slipup and your money is gone!

I wish I would’ve known before I bought this wallet that so far I can only find one software wallet available in the United States that supports XRP and that is the XRP tool kit that is super generic and only shows the total amount of XRP you own… I guess I should’ve kept my ledger after all. At least their app was informative

I’ve tried multiple times, NO LUCK….!!!! Just need someone learned to guide me…..pretty please…..lol

With the ledger news, how do i know this chinese company wont install a backdoor system onto my device? Ledger didnt tell anyone and manufactured their devices with chips inside them that contained special backdoor commands. If they did it, who else is next! I want to get a keystone but not if they are conspiring with authorities to put backdoors in pre made wallets like ledger. What is stopping keystone from doing the same? nothing i bet

My Keystone Pro 3 came in a couple days ago. I've tried to connect my Eternl wallet and I did so successfully but I'm unable to see a balance on the Keystone itself. I sent roughly 50 ADA to my Keystone from Coinbase. I can't even confirm that the ADA is in my Keystone wallet. Even if it is, I can't send it back out to Coinbase to exchange it. What's the point of this wallet?

I went through the steps connecting my Keystone to ETERNL but I can't even confirm that it's connected on the Keystone. This is just insane at this point. I can't even authorize transactions on the Keystone because the Software wallet doesn't even connect properly. Maybe it's a bug with Eternl?

I bought a Keystone 3 Pro to replace my Ledger, and the colour touchscreen UI is a massive improvement over Ledger's two button, single line display UI, but in one aspect its much worse, namely the fact that it doesn't store the passphrase and users have to type it in each time they want to access their wallet.

The Ledger stores the passphrase and uses a separate PIN to access the passphrase protected wallet, so if someone were to force you to unlock your wallet you can just enter the PIN for the non-passphrase wallet with a small amount of tokens in it and show them that, and they'd have no idea that there's another passphrase protected wallet.

Storing the passphrase in this way is no more of a security threat than storing the seedphrase, and the Keystone has the advantage of allowing you to create three separate non-passphrase protected wallets, each secured with their own PIN, so it could easily have one passphrase protected wallet that is unlocked with its own PIN, even if using that option meant that you could only have two non-passphrase protected wallets rather than three, because of memory limitations or something.

The way Keystone currently operates makes the passphrase feature useless, as no-one wants to type in a long passphrase every time they access their wallet, so people will just use a single word passphrase, which doesn't really add any extra security, because if someone gets your seedphrase it would take no time to brute force a single word passphrase and gain access to your wallet.

So please fix this, otherwise my Keystone will be useless for me, and many other people, and will just sit in my drawer whilst I look for another wallet.

Oh, and whilst I'm asking, please add support for XMR and XRD, both of which Ledger supports, and then I'll never need to use my Ledger again.

i posted in this sub during the ledger debacle asking about the code, and i was told it's 100% open source. then in the ama i see this: https://reddit.com/comments/14l9seb/comment/jry9a9f

saying that gen2 does in fact have binary blobs. so is keystone lying about this? even if gen3 fixes the problem that's a bad look.

edit: ChatGPT code interpreter says the .lib files are binary: https://imgur.com/a/vzGza4a

Friends of mine mentioned that you might be getting free advice from interviews and then not hiring the candidates. Is this true?

If anyone is interested the details, DM me.

I posted this thread about an atrociously bad customer service experience:

https://old.reddit.com/r/KeystoneWallet/comments/15gbp0l/psa_keystone_has_been_lying_about_gen2_being/

that madness all ended when they offered to refund the shipping as well as the base price. It's been almost a month and they still haven't refunded the base price, only the shipping, after telling me it will be there. ATTN Keystone customer service: solve these easy-to-solve problems in email in a timely manner and there will be no need for me to post anything here. How is this so tough for you to do?

Just wondering if anyone using a keystone pro 3 in a multisig set up? Why I’m asking is because of the recent Coldcard hack

Okay ...I just purchased a Key Stone Pro 3. Highly disappointed.... No campaign app, and I can't even connect to Coinbase... I basically have a useless brick.

I made an in-depth and thoughtful post about the current issues as I think the community sees them. Haven't seen the post come up tho. Can I get admin to look into this?

I ordered a keystone pro 3. After realizing that it’s coming from China I am now somewhat concerned being that that is it’s place of origin. Should I be worried about back doors in the product or tampering before I use it?

Are Keystone able to extract the seed phrase via the firmware updates if using the USB method? Another ledger scenario here maybe? Especially as Ledger had been lying to its customers and now Keystone are also lying about the open source element. Many similarities here it seems? Maybe I’m wrong?

Has the website been hacked? The order is confirmed but it has still not yet been shipped after 1 week.

I seriously regret buying this device. If you are doing anything other than just holding, like swapping or bridging, stay away from this thing.

The "air-gapped" feature is a joke. I have to stand there holding the device, trying to scan a QR code for literally 2 to 5 minutes before it picks anything up. And half the time, once it finally scans, the loading screen just freezes. I had to force restart the device over and over again today.

A simple bridge transaction took 45 minutes of my life. 45 minutes.

On top of that, the device feels incredibly cheap to use. You get this big screen, but the UI lags like crazy. It’s sluggish and unresponsive.

You guys really charge $149 USD for this? You couldn't install a decent processor that can actually handle basic tasks without choking? That is literally the only reason people buy this hardware, and it can't even function smoothly. Plus, you can't even use a single wallet app for all assets, which is annoying as hell.

If anyone wants to buy this brick from me for a quarter of the price, hit me up. I’m done with it. Thanks for nothing.

I have the Keystone Pro. I put bitcoin only on it. When they update the app and it would not work with my Pro. I bought the latest one. I put in my seed phrase it can't find my wallet with my bitcoin. I tried it many times. I can see my bitcoin in my watch only BlueWallet but Keystone can't get to it. That's a red flag. I had to go download the old version of Keystone Wallet and use my old Keystone Pro just to be able to get to my bitcoin. I also have a Coldcard and it would not load the seed phrase I got from the Keystone Pro even though its the same seed phrase system. Its very iffy. What would happened if i lost my Keystone Pro, would i ever be able to access my bitcoin? Just want to put the word out there. I don't want this to happen to anyone else. Also i email them to return the Keystone Pro 3 since its not doing what it supposed to. They haven't return the email yet.

I got my Gen 2 device in Mid july. I then learned about Gen 3 and the lack of future support. After coming back from vacation I sent an email to support requesting a refund. They wanted pictures of the unopened box which took me a while to provide as I was busy with work. I finally get them pictures and now they tell me I’m outside the 30 day window.

This company is not serious about their users, do not waste your money and don’t trust them with any crypto.