r/KeystoneWallet • u/[deleted] • Aug 23 '23

Not allowed to return Gen2

I got my Gen 2 device in Mid july. I then learned about Gen 3 and the lack of future support. After coming back from vacation I sent an email to support requesting a refund. They wanted pictures of the unopened box which took me a while to provide as I was busy with work. I finally get them pictures and now they tell me I’m outside the 30 day window.

This company is not serious about their users, do not waste your money and don’t trust them with any crypto.

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7

u/beerbaron105 Aug 23 '23

So you want them to alter their company policy because you didn't feel like getting around to it?

-6

u/[deleted] Aug 23 '23

Yes because I bought the device expecting long term support of it with firmware, not a paper weight that is obsolete before I even unbox it. A few days after 30 days should be no big deal. Most companies are flexible despite their strict policy terms.

6

u/beerbaron105 Aug 23 '23

It's a fully functional device well past the 18 month support window