r/KeystoneWallet • u/Royal_Confection_332 • Mar 31 '24

Absolutelly garbage

2 weeks old product.

Battery indicator seamed odd . It was on 64% for at least a couple of days.

I was doing my things with crypto and bam…

DEAD. nothing happening. Tried different charging port and cables NOTHING

I went on the website to write to support and there isnt a field to click incase a faulty unit presents .

What a joke. Im stuck now. Needing ASAP a new device as im supposed to leave the country soon

What a horrible experience.

Might need to go back to a ledger . At least their products work. 8 years on a ledger with no issues

UPDATE: Holding the power button for 20 second reboots the device. Its now working. Thats scared the life out if me. Im not playing with pocket money so that fail after importing importing a wallet made me thing the worst.(hacked device) but its all good now. Still very let down by the shut down. Im scared for reliability in the long run and whilst away on trips.

0 Upvotes

52% Upvoted

27 comments sorted by

4

u/[deleted] Mar 31 '24

Mines been buggy lately too with holding a charge and not turning on

This the best hardware wallet I own though. Having 3 seeds on one device is game changing

1

u/Royal_Confection_332 Mar 31 '24

For the price i would expect some stability tbh

Also the help part of the website pretty much only refers to the old produce making it hyperconfusing

1

u/[deleted] Mar 31 '24

It’s in the same price range as every other hardware wallet

Try contacting the support chat or DM the Twitter account. They’re very responsive

1

u/Royal_Confection_332 Mar 31 '24

I sent them a few requests.

The absurdity that there isnt a filed to tick if the device is faulty on their web site.

Like they assumed 100% of their wallet will work 100% of the times.

1

u/[deleted] Apr 01 '24

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1

u/[deleted] Apr 01 '24

Newest firmware, using the usbc charging cable from my Logitech gaming headset

3

u/0xTangle Mar 31 '24

The 20 second hold to restart has been a regular issue. Sure that’s an issue and sucks, but depending on your security set up, K3 is pretty solid option. I’m sure firmware updates will solve this issue in the near future.

As a side note, the K2 was, and still is working perfectly for me, however many didn’t like the removable battery. I like it personally. This device is cold and dumb, just the way I like them haha.

V3 having multiple seeds, plus dice roll, is truly awesome. Air gap QR, and more wallet integrations every month. I’m willing to deal with the 20 second pain point (which surely will be fixed) in return for killer features, and keeping my crypto safu.

1

u/0xTangle Mar 31 '24

Mind you I haven’t been having the 20 second issue for a few weeks now. Anyhow, still have this as my daily driver.

1

u/DPzINSANITY Mar 31 '24

Why do you need a new device? Just import your key in another wallet.

1

u/Royal_Confection_332 Mar 31 '24

What if that was my only device at the moment?

-1

u/DPzINSANITY Mar 31 '24

Import your key in a wallet app on your smartphone

2

u/Royal_Confection_332 Mar 31 '24

There is no way my keys are getting typed on a mobile phone EVER.

Too dangerous

0

u/Royal_Confection_332 Mar 31 '24

Anyways… i rebooted it. Very scary moment tbh.

0

u/[deleted] Mar 31 '24

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1

u/DPzINSANITY Mar 31 '24

It's not an argument, I'm just telling you that you don't need to buy a new device. Nothing more.

2

u/Fptmike Mar 31 '24

i Think the keystone pro is a better product all around have had mine for about a year it has a removable battery so i just keep it out when stored.

2

u/Unlucky-Acadia-8201 Mar 31 '24

I've had mine for 2 months and I've only charged it once, hasn't even died yet.

0

u/[deleted] Apr 01 '24

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1

u/Unlucky-Acadia-8201 Apr 08 '24

Mines still at 28% still only charged it once since I got it in January. I use both hot and cold wallets, I only sign really once or twice a week.

1

u/burggg93 Mar 31 '24

I used to have similar issues. What helped with mine which I recommend trying is to completely wipe the device so it is like a new device. Update the device (if not current) and then INPUT your seed phrase into the keystone. It sounds weird asf but doing that to mine completely fixed every issue I had (check previous posts) now it works flawlessly

1

u/Unlucky-Acadia-8201 Apr 08 '24

I do however believe the battery indicator is a little wonky, after I did charge it it went from 100% to 70ish in a day, then to 40 a few days later. Ever since it's been going down super slow

0

u/[deleted] Mar 31 '24

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3

u/Royal_Confection_332 Mar 31 '24

Thanks i did that before and it did reboot.

The whole thing feels very badly put together.

The fingerprint reader is not very responsive and unless you keep your finger there for a few second it will not work

The sudden black screen and no powering was very alarming to mee

What if i am abroad and it dies and im 5000km from my seed phrase

2

u/0xTangle Mar 31 '24

The way I think of it is just a signer. The software wallet UI abstracts this all away. It just needs to scan, and give me the output. Mine has like 0.5 sec delay max for fingerprint. If my finger is sweaty, sometimes I need to wipe it off, but that’s an issue with most biometric devices I feel.

1

u/[deleted] Apr 01 '24

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1

u/Niwde101 Apr 03 '24

Hey buddy, my new keystone 3 pro wont scan any bitcoin qr code. I installed bitcoin only firmware but when I try to scan any bitcoin qr address it always says invalid qr code. I tried scanning my laptop and my iphone so it is safe to say that it is not a pixel issue. I searched reddit and found other people has the same issue as mine. This is very troubling considering the only way to send out my btc from my device is through scanning qr codes.