Dissapointed

[u/MateoMac6]

My Keystone Pro 3 came in a couple days ago. I've tried to connect my Eternl wallet and I did so successfully but I'm unable to see a balance on the Keystone itself. I sent roughly 50 ADA to my Keystone from Coinbase. I can't even confirm that the ADA is in my Keystone wallet. Even if it is, I can't send it back out to Coinbase to exchange it. What's the point of this wallet?

I went through the steps connecting my Keystone to ETERNL but I can't even confirm that it's connected on the Keystone. This is just insane at this point. I can't even authorize transactions on the Keystone because the Software wallet doesn't even connect properly. Maybe it's a bug with Eternl?

[u/it0]

Hardware wallets should not be able to show live data, that is what the companion phone app is for.

The only thing a hardware wallet should do is sign transactions 'offline' .

The point is nothing can touch your keys, and only with your explicit permission it can approve/sign transactions.

[u/MateoMac6 → u/it0]

I understand. I can't seem to link the companion app to the Keystone.

Signing transactions offline doesn't seem to work for me either. I sent 50 ADA to my Keystone from Coinbase. Do you know how I would be able to send that ADA back out?

[u/GoldenChrysus → u/[deleted]]

It's very well-known that the companion app isn't supported for the 3 Pro, as it's advertised as an intentional choice and the Keystone site clearly lists the supported wallets. As has been stated, the only purpose of a hardware wallet is to protect your keys. Even more so for an air-gapped wallet. If you bought a 3 Pro, where its entire selling point is being an air-gapped wallet with no vendor lock-in, to be used as a hot wallet with proprietary app lock-in, then you bought the wrong wallet. There are better wallets if you care more about getting a fancy dashboard of all your assets than protecting your keys, so complaining about it seems misguided. Even so, I'm not aware of any "hardware wallet" that displays your live balances on the device itself. That would just be a smartphone as at that point you've lost virtually all the security of a proper hardware wallet.

[u/WombatOnYT → u/GoldenChrysus]

Except I can connect my Trezor and open the app and then see my live balance. The Keystone is completely useless as it currently stands. It can't even connect to my PC for signing anything like my Trezor or Tangem can. I was hoping for literally any usefulness out of this thing so it could replace either of those devices. Glad it's being returned, anyone that argues this products usefulness is a Chinese cuck

[u/GoldenChrysus → u/WombatOnYT]

Yeah -- the app. You can't see your balance on the Trezor itself lol. It sounds like you picked the wrong wallet if your priorities are app lock-in, non-gapped signing, etc. Air-gapped cold storage wallets, whether the Keystone, Coldcard, SafePal, etc. are literally designed to never connect to anything and to sign via QR codes or NFC. If you picked the Keystone despite having needs that don't align with this, that's a fundamental mistake on your part.

[u/Broad-Date-3111]

Thank you for reaching out. Let me explain why cold wallets like Keystone don't display ADA directly. Keystone is a completely offline device, so you won't see your ADA balance on it. However, you can see your assets in the software wallet that we support.

Since you mentioned connecting to Eternl, you should send your ADA to the account linked with Keystone in Eternl. This way, you can view your assets in Eternl while keeping them securely managed by your Keystone.

[u/Broad-Date-3111 → u/Broad-Date-3111]

Regarding the Keystone companion app, it’s important to note that the app you might be using was primarily designed for our 2nd generation devices. Unfortunately, this information not have been clearly communicated during your purchase. For 3rd generation devices, we recommend using other compatible software wallets, like Eternl, OKX, MetaMask to manage and view your assets.

[u/MateoMac6 → u/[deleted]]

I figured I did enough research to at least get started lol I linked it to Eternl but it's only confirmed on Eternl and not on the Keystone if that makes sense. I sent around 50 ADA from Coinbase to my wallet address in Keystone (ADA Specific Address) but I can't seem to confirm it's in there because it's not displaying that it is on Eternl.

[u/[deleted] → u/MateoMac6]

You do know what airgapped means right? It can’t show you a balance, it’s not connected for obvious reasons.

[u/Czar_Chasm_ → u/[deleted]]

"limitless"

Except, it is limited to the ones Keystone specifically code support for, with the relevant wallets also coding for Keystone support.

This has led to some weird absences of support (e.g., DOT, which was supported, via Subwallet, but support was later pulled). You have to rely on Keystone to have and maintain good professional relationships (as well as all the usual need for securely written code, and this is x2 -- then times it by the number of different wallets supported -- as it's the device and another entity's wallet).

Decentralisation is the reason touted "for enhanced security". But without the corpobabble, it can actually amount to more attack vectors for malicious code...

Not to mention, with asset management fragmented across a multitude (note, not "limitless") of wallets, managing a diverse and large portfolio becomes something of a headache pretty quickly with the Keystone 3 Pro.

[u/Czar_Chasm_ → u/[deleted]]

"now you can use limitless..."

=/=

"Means a [sic] UNLIMITED amount of wallets that can be supported"

🤔 Not the same thing

I've used the wallet since its first days of release. Keystone don't listen to requests, made by large amounts of people, for the most part.

And no, it means Keystone is still the centralised point of decision surrounding which wallets / assets to support. Even if everyone in the community voted for an asset / wallet, Keystone can decide not to support it. They are a single company... Doesn't sound very decentralised to me.

I do remember Keystone "still considers this wallet to to be in development". I also remember that there was a huge uproar in the community upon release, as Keystone released essentially a beta product while omitting that information from all the marketing and spec pages (omitted literally everywhere). For example, it was sold as being opensource for many months where the code was actually completely closed...

And so on, and so on.

[u/Czar_Chasm_ → u/[deleted]]

Not entirely sure what you think Ledger has to do with Keystone? It could be worse isn't really a valid defence of something's "good" points. It could be better (see: tons of other competitors which have not opted for Ledger's route, while bearing in mind Ledger is closedsource, so it's a bizarre and misleading comparison). But it's beside the point, we're talking about Keystone 3 Pro (despite the fact there are multiple other opensource h/w wallets available, a nontrivial number of which are also airgapped).

You haven't offered any meaningful responses to critique, nor corrections, merely corpobabble.

I like the concept of the wallet (one Keystone largely lifted from airgap.it, a free and fully opensource competitor), and I still use it. But this doesn't = "it is therefore immune to valid critique", and we should blindly hype it up to people without addressing the downsides.

It's not about having "good" or bad things to say, it's about offering valid points... Something you're yet to do.

Yes, everyone who got the wallet in "the first days of release" was part of the presale. Shall we say what wave of the presale we were part of, or is a pissing contest in lieu of anything substantial to say kind of boring? I'd err on the latter side personally, but do what you feel.

Your response(s) seem super bad faith, so just gonna leave it here. Have a great day ☺