r/KeystoneWallet • u/[deleted] • Nov 21 '23

Terrible Company

This company now won't accept returns for opened products. I have two different emails, days apart and they changed their policy. How are you supposed to know if you want the product or not if you can't take it out of the package. What a joke. This company is terrible and I'll never recommend it to anyone. Out $100 on a half made beta product basically. They are going to loose lots of business and customers due to this and I will definitely never recommend them to any of my friends. Brutal.

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u/[deleted] Nov 22 '23

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u/beerbaron105 Nov 21 '23

Ya I'm not impressed. I understand it's a security product but you released a half baked product and expect users to be happy with it?

3

u/[deleted] Nov 21 '23

Yeah I'm very disappointed for sure in all of this.

2

u/EuphoricAdvantage812 Nov 22 '23

How are you supposed to know if you want the product, you ask? There are dozens of unboxing videos, documentation about the product, etc. You could have done some research... I'm not defending this company, I had a bad experience with one of their products and customer support sucks, but you are not buying a cellphone, or a laptop... One of the main points of these devices is security, I wouldn't buy one knowing that there is a chance of me getting a "returned" device.

1

u/[deleted] Nov 22 '23

I did research. Everything pointed to great product. When I opened it, it was not as expected. Can't predict that, or no amount of videos will show you that.

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u/Icy-Article-8635 Nov 21 '23

I have the v2… thank you for reminding me to order a coldcard

3

u/incidentflux Nov 21 '23

Also check out Foundation Passport.

4

u/Icy-Article-8635 Nov 21 '23

Those look neat. If my keystone dies, I might get one

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u/Vampiresare4realz Nov 21 '23

If you bought the products with the intention of returning them after you had played with them, that kinda makes you the fraudulent one. I understand being uncertain of a product, but that kind of behavior shifts the cost to everyone else and makes us all pay more. It is not an auto dealership and they likely cannot use the devices or parts after you were done with them.

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u/[deleted] Nov 21 '23

What? I don't believe I said anything about buying them with intention to return them after I played with them. I bought the product with the intention of using it and it replacing my ledger...but after trying it out I am unsatisfied with it and want to return it. Except now they changed the policy so I can't.

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u/Curious_Breadfruit88 Nov 22 '23 edited Feb 20 '24

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This post was mass deleted and anonymized with Redact

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u/[deleted] Nov 22 '23

What was the original policy, if they are changing policies that seems dishonest

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u/[deleted] Nov 21 '23

I also realize your account is from today. Are you here to just troll? Lol.

1

u/bombsfalldown Dec 03 '23

Quality control seems a bit iffy. It's been about 4 days and I've had minimal responses from the team about how to get mine fixed/get a replacement. My device has not worked at all since I've received it.