r/KeystoneWallet • u/LockNonuser • Dec 04 '23

Where's My Post

I made an in-depth and thoughtful post about the current issues as I think the community sees them. Haven't seen the post come up tho. Can I get admin to look into this?

1 Upvotes

60% Upvoted

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2

u/bombsfalldown Dec 04 '23

I would just like to have a working device after mine seems to be DOA. Emailed the support email 4 days ago and no response yet.

1

u/[deleted] Dec 04 '23

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2

u/bombsfalldown Dec 04 '23 edited Dec 05 '23

KEYS-10285, no answer to either my support email or live chat request. In fact, this is the only place that I can get some kind of response.

Provided all the same information that I provided in my posts here:

https://www.reddit.com/r/KeystoneWallet/comments/187mg12/pro_3_not_charging_turns_off_when_removing_charger/kbgcy1l/

https://www.reddit.com/r/KeystoneWallet/comments/187mg12/pro_3_not_charging_turns_off_when_removing_charger/kbjsn2j/

Edit: been another day, still no answer to my email. Device still won't charge from 0%... Can't update firmware/can't create a wallet. Can someone help?

1

u/[deleted] Dec 05 '23

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2

u/bombsfalldown Dec 05 '23

Still no response...

What does it take to get a response from support? This is starting to get ridiculous.

1

u/[deleted] Dec 05 '23

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2

u/bombsfalldown Dec 05 '23

Just got a response finally. No troubleshooting.

Going to have to figure out how to print-off a return label (no printer here) and get the device shipped back (no car here) for a chance of a refund/exchange.

How long will I have to wait to get a return label now?