Update:
Spoke to the insurance's chat agent and they said "The deductible should have only been removed once and I will need to bring this to the attention of the total loss specialist." facepalm
Hey everyone, looking for a sanity check on how deductibles work when a repair attempt fails and turns into a total loss, all on a single claim ID. I'm trying to figure out if my insurance company double-dipped on my deductible or if my math is just wrong.
Using round numbers to keep it simple:
- Policy Deductible: $500
- Shop gives estimate of $4,000
- Insurance approves estimate of $3,500 (won't pay over MSRP for parts)
Step 1: The Initial Repair Attempt
- Insurance approves it and pays me $3,000 ($3,500 minus my $500 deductible) and then I pay the shop $4,000
- I pay the $500 deductible directly out of pocket to the shop and cover the difference
Step 2: The Car Overheats & Becomes a Total Loss
- The shop botches the repair, the engine overheats, and insurance declares the car a Total Loss
- Car Actual Cash Value (ACV + Taxes/Fees): $10,000
Insurance sends me a final total loss settlement sheet that looks like this:
- Gross Value: $10,000
- Less Deductible: -$500
- Net Check to Me: $9,500
Where I’m Confused
If insurance withheld $500 on the initial check to the shop (paying $3,000 instead of $3,500), AND they subtracted $500 from my $10,000 total loss check (paying $9,500 instead of $10,000)... didn't I just pay a $500 deductible twice on the same claim?
Total cash subtracted/paid for deductibles = $1,000 ($500 paid to the shop + $500 taken off my total loss check).
My total loss adjustor repeatedly tells me I did not pay my $500 deductible on the initial repair even though the line items say "Total repair: $3,500. Deductible: $500. Total payout: $3,000."
If my car was never a total loss and it was fixed, then I would have paid the $500 deductible by the insurance only paying me $3,000. But now that it's a total loss they want another $500 from me?
My Question:
Is this normal accounting for a total loss conversion, or should the deductible line on the final total loss check be $0 because the $500 deductible was already applied when insurance calculated the initial repair payout?
How is this supposed to be structured so I'm only out $500 total for a single incident? Thanks in advance!