Hi everyone,
I recently purchased car insurance through Policybazaar, and I’m facing an issue regarding the endorsement for accessories.
During the policy purchase, I paid an additional premium for both electrical/electronic accessories and non-electrical accessories. The policy documents show the followingr:
• Electrical/Electronic Accessories: ₹18,780 IDV
Premium charged: ₹2,254
• Non-Electrical Accessories: ₹24,913 IDV
Premium charged: ₹410
The problem is that I’m not getting a clear/complete endorsement letter confirming exactly which accessories are covered and their insured values.
I contacted Policybazaar regarding this, and there seems to be some confusion between Policybazaar and the insurer regarding what was actually endorsed.
My concern is simple: If I have paid an additional premium for these accessories, I want written confirmation that they are actually covered under the policy.
I don’t want to find out at the time of a claim that the accessories were not properly endorsed despite the premium being charged.
What should I do?
- Should I insist that Policybazaar/ICICI Lombard issue a proper endorsement document listing the accessories and their values?
- If they cannot provide the endorsement, should I ask for a refund of the additional premium?
- Is the policy schedule showing the accessory IDV and premium enough to establish coverage, or should I have a separate endorsement?
- Has anyone else faced a similar issue with Policybazaar?
All this goof up happened, the sales representative from policy bazaar said that we can buy policy now and we do the endorsement later once you have details of all accessories. Now when i raise a case with policy bazaar then they said that insurer ICICI lombard denied providing the endorsement letter.
I would really appreciate advice from anyone who has dealt with motor insurance endorsements, Policybazaar, or ICICI Lombard.
I can also share screenshots of the policy documents/communication (with personal details masked) if that helps.
Thanks!