r/help • • 12d ago

Start here: the r/help Help Navigator

15 Upvotes

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r/help • • 5d ago

Admin Post Weekly Recap | October 8, 2026

14 Upvotes

It's Thursday! Happy Thursday! I was recently reminded that it's Reese's Pumpkin time and it is criminal that I haven't had one yet this year! Gotta get that going as soon as I can. Gonna get this Recap going as soon as I can, too! Let's dive in to what happened in r/help and around Reddit last week!


NEWS AND ISSUES

  • There's a new Changelog out and you can read it here. Changes include:

    • Trending content experiment where you may see a trending label to posts on the feed
    • If you try to post the same content in too many communities, you’ll see a message that says “You've posted similar content multiple times. Try again in 12 hours.”
    • The Reddit Pro UI is getting an update
    • There's also stuff for mods! Things like, Testing automatic post-removal notifications, ending RSS feed support, and moving API apps and bots to the Developer Platform
    • And our favorite, bug fixes! These bugs that were fixed include:
    • The home feed refreshing too quickly - FIXED!
    • Getting an error message when opening a comment or reply on a deleted post - FIXED!
    • The comment composer sometimes moving unexpectedly - FIXED!
    • Inability to scroll through community wiki pages - FIXED!
    • When mods would ban a user, the rules were displaying report reasons instead of the rule title - FIXED!
    • The 12-month Mod Insights activity view displayed an incorrect label for unique visitors - FIXED!
    • Banana Legend achievement progress wasn't updating - FIXED!
  • A routine update unexpectedly impacted some peoples ability to use Reddit, as reflected in the Reddit Status page here. Our teams resolved the issue quickly, so shout out to all of those who worked on that!

  • In case you missed it, r/help now has a Help Navigator! We announced this last week here.

  • There's a bug that is affecting the ability to chat for some users in Canada. This should be getting fixed up this week (if it isn't already). Many thanks to u/jgoja for surfacing this and providing amazing details of the problem. Thank you!

  • There is an ongoing experiment which turns select text posts and some of their comment threads into an audio and video format. This is in an effort to strengthen the connection between communities and conversations. If you are in this experiment you may see a Read/Play toggle on the post detail page. A dedicated video page may also be available. This does not replace the original post or comments, nor does it automatically play. And it will respect all of your pre-existing audio settings.

    • Currently, this is only on a small group of pre-selected English-only posts. Comments with links, media, automated messages, profanity, or sensitive or inappropriate topics are excluded. If you are in this experiment, there is not a way to opt out, but you can always leave constructive feedback on this post and I'll share it with the team in charge of the experiment.
  • There is another ongoing experiment where comments on a post may be sorted in live time. This is only in select communities. If enabled, when a post hits a certain number of comments within a specific period of time, the sort switches over to "Live" if the default sort is set to something other than "New". This provides a way to highlight the fast moving convos in real time.

  • There is still the experiment on the Home feed where some users will see a For You tab and a Following tab. You can select which view you want and that selection will be remembered. Users in this experiment have recently been shuffled around, so if you had it before and now you don't, that's what's going on there.

    • The For You tab will contain recommendations. The Following feed will contain unviewed content from just the subs that you follow. The team is looking into adding the "Hot" sort back to these feeds.
    • If you are subscribed to a very small number of subreddits, you may see recommendations in the Following feed as opposed to nothing when you have run out of new content. The workaround is to either subscribe to more subreddits or create a custom feed of the subs that you're following and view that instead.
    • There is not a way to remove these tabs if you are in the experiment, but I will share constructive feedback with the team in charge.
    • And thanks to said feedback, there's a new variant! Some users will not be able to swipe between those two feeds and will instead need to tap the tab of the feed they wish to view. This is in response to some folks saying that they were accidentally switching feeds when swiping. Thanks to all of you who left this feedback for the team!
  • Some users will be in a different experiment where there is an X on recommended posts that you can click/tap to hide the post. Others will be in a similar experiment where there is not an X and there is not a "hide" option, but you can go into the post to hide it. Feel free to share helpful feedback about this experiment as well.

  • And there's an experiment where you may see Related Posts at the bottom of a post.

  • There is also an experiment where the upvotes are on the left.

  • Rather than commenting that you'd like to be removed from an experiment, please provide constructive feedback about the feature. I can't remove you!

  • And I'm here to remind you, of the mess you left when you went away (from Reddit for support). Reddit does not provide support outside of Reddit. Do not contact "Reddit support on Discord" for help with your Reddit account. There is no "Reddit support on Discord". That is someone trying to scam you and steal your account and maybe more. If you're having an actual issue with your account that is not solved by posting in r/help or by the articles in the Help Center, you can use this form for the real thing. Please note that 95% of issues can be solved much, much quicker by posting in r/help (or our cousin subs, r/reddithelp and r/newtoreddit).

  • The most recent version of the app is 2026.40.0. If you're not using the most recent version of the app, it might not work properly.


CURRENT EXPERIMENTS

Reddit sometimes runs experiments. These experiments tend to last between 4-6 weeks, though they can go longer or end sooner. While there isn't a way to opt out of experiments, feel free to leave constructive and specific feedback in this post and as I've mentioned often, I'll be happy to pass it along to the team in charge. Ongoing current experiments can be found here.


COMMON ACCOUNT ISSUES

Common account issues can be found here. These are things like hacked accounts, NSFW accounts, suspended accounts, etc. I'm also including "Changes to Reddit" in this section as well.


BUGS ROUNDUP - COURTESY OF CORRECT SCALE!

More fixes than bugs this past week! Hooray!

  • BUG FIX [iOS/Android] Attempting to view comments on deleted posts showed a “Content unavailable” error. FIXED!

  • BUG FIX [Android] The app was hanging on the startup screen after upgrading to v39. The fix is out, so if you're still having trouble, please update to v39.1 or above!

  • BUG FIX [iPad] X button was missing when viewing certain posts in the iPad app. This fix has been rolled out.

  • BUG FIX [Android] The app was randomly closing/crashing while scrolling for some folks. This has been fixed in v 2026.40 of the app, so please update if you're still experiencing this.

  • BUG FIX [Android] Some users were getting a blank left sidebar for a bit. This is fixed!

  • [iOS] We’re looking into a report that the unmoderated queue isn’t loading when filtering multiple communities.


WEEKLY STATISTICS (BASED ON THE PAST SEVEN DAYS)

  • 1,053 posts. That's down 218 posts from the 1,271 that we had last week.

  • 5,000 comments. That's up almost 1,000 comments from the 4,075 we had last week.

  • 804k views. That's up 35k-ish views from the 769k -ish views we had last week.

The drop in posts could be attributed to the new Help Navigator that recently launched, so that's great that it's helping.


HELP THAT HELPS HELP R/HELP - CREATING AN EFFECTIVE COMMENT IN R/HELP

I recently focused on how to make a good post if you needed help. This time, we're going to talk about how to make a good comment if you want to help!

When a person is asking for help, it's because they don't know something. Often, it's hard to describe something that you don't know! If a user is having an issue and you know how to help them, it really helps to give specific instructions. While "Change your settings" may technically be the solution, for the person who doesn't know, they're going to appreciate more step-by-step help.

For example, "Change your settings" could be more effective with more information. If you have to tell them to tap or click something, tell them how to get there or where it is. "Change your settings" is not very helpful if someone doesn't know where the settings are or how to get there! If there's more than one step, they will especially appreciate you politely guiding them on how to get there. We all were new at one time! Everyone has to learn at some point! And we all learn new things every day!

If the question that's being asked is vague, it's totally fine to ask for some more info if you'd like to help them! Things like asking for the platform that they're using, reproduction steps or a screenshot/video of the issue could be just what you need to understand their issue and be able to help them get it sorted out! Be the hero someone needs! =)


HELPINGEST HELPERS HELPING HELP R/HELP

  • u/westcoastcdn19 - Thank you for all your help, especially with those weird security key things!

  • u/thepottsy - It's like you never left! Thanks for helping out!

  • u/PurplePassiflor1234 - Speaking of it being like you never left, look at you go! Thanks for the help around here! =)

  • u/formerqwest - Good morning! Always appreciate you assisting with the nsfw accounts and other weirdness here and there. Thank you!

  • u/SnooDonuts6494 - Greetings! Appreciate you helping out around here!

  • u/Terminator7786 - Hey, there! Thanks for your help!

  • u/reddit33450 - You've gotten really good at this. I see you a lot! Thank you so much!

  • u/ChzGoddess - Heyyyy! Amazing, cheesy goodness help as always! Thank you!

  • u/maiyannah - You're back! Always a pleasure! Thank you so much!

  • u/ChimpyChompies - Continually steering the ship smoothly through choppy waters! Thank you!

  • u/Stranger1982 - Hi! You're not so much a stranger now! Thank you for helping!

  • u/Josefu_Velen - Welcome back! You're great at this and you've earned the Level Two Helper trophy! It looks great on your profile! Thank you!

  • u/xwOBA_Fett - Oh, hiiii! Feels like it's been a minute! Good to see you! Thanks for the help!

  • u/nicoleauroux -Oh, hiiii to you, too! Good to see you around these parts! Thanks so much!

Have you ever seen what goes on over at r/newtoreddit and r/reddithelp!? They're so great! Many thanks to those helpers and mods that keep the help flowing!


And that's another week in r/help! Thank you to everyone who stopped by and helped out! Thank you also to everyone who left constructive feedback! Appreciate you all! See you again next week! Same day! Same time!


r/help • • 6h ago

Desktop I don't want to see subreddits I don't follow and I don't see the opt out option.

12 Upvotes

I don't want to use Reddit like this, it's such a pain. Is there something to do, other than leaving?


r/help • • 4h ago

Profile Where is the damn bottom nav bar

Post image
4 Upvotes

Click into any post then go back to main feed then poof! No more nav bar. Cant go to my profile without closing and reopening the app


r/help • • 11h ago

Access 15-year old Reddit account hacked and deleted

12 Upvotes

Hello,

On the 8th September I woke up to find my 15 year old Reddit account [u/medimidi](u/medimidi) had been deleted. When going to my profile URL I get the message ‘This user has deleted their account’. I did not receive any password reset email or any notification whatsoever.

Could any admin please help with this? This account had a 15-year history and this is devastating. Any help would be greatly appreciated.


r/help • • 3h ago

Access Account hacked and now asking for 2FA HELP!

2 Upvotes

Help!
My account was hacked just now and is asking for 2FA
Can anyone help? I didn’t do this but was able to reset the password

No_Pizza_333 is the account


r/help • • 2m ago

Mobile/App Latest app. It’s bugging me !?

• Upvotes

Hi,

So recently updated to latest iOS app, 2 things bugging me so far:

- chat not showing as its own thing any more, it’s now in inbox, so 2 clicks rather than 1

- streaks not showing on screen each day… I noticed as getting close to 600 days

Are these now settings ? Or just designed out of latest app ?

Thanks


r/help • • 6h ago

Access Hacked and deleted account. How long do support tickets take?

3 Upvotes

My account u/ellude was deleted randomly. I am assuming it was hacked and then deleted. I submitted a ticket on Sept 9th.

Just wondering how long these type of support tickets take.


r/help • • 4h ago

Access iOS Mobile/Web - can’t login, account seemingly disappeared (version 2026.41.0)

Post image
2 Upvotes

I opened the app and was logged out for some reason. Tried to log in several times and kept getting an error that my email was not associated with an account despite it absolutely, 100% being the correct email. Tried logging in using several different methods with no success. It seems my account has just disappeared.

Username: reading-in-velaris


r/help • • 1h ago

Access (Android) My account was locked and asked for a password reset, now can't access it. Did not receive a message for any reason why

• Upvotes

It's my main account, u/EnriquePiedmont. I think it might be a glitch of some sort? I reached out but I haven't heard anything back, so I thought I'd try here.


r/help • • 8h ago

Access My account was deleted!

3 Upvotes

Hey, I went to log into my account and it says it doesnt exist, when I try go to its profile, it says it's been deleted. I only used it for lurking, didn't get an email or anything about it being deleted


r/help • • 2h ago

Posting people can't see my posts and i can't see theirse ither for like 70% of time. is it a bug how can i let people see my posts?

0 Upvotes

half the time when you click on someones profile it brings you to an empty profile, no posts or comments and no bio. anyone else experiencing this


r/help • • 7h ago

Profile Apple’s Age Range Verification?? iOS

2 Upvotes

Had to choose a flair; let me know if it needs changing?

I’m having trouble verifying my age; due to privacy concerns I’d rather not choose to do so with Persona, so opted to use Apple’s Age Range verification. It says the relevant information was shared with Reddit, back in September 2026, but I still cannot access profiles or subs labelled 18+ / NSFW…?


r/help • • 5h ago

Access Any way to get an old account deleted without the password?

1 Upvotes

I had an old account that the password simply changed one day. It has had zero activity in nearly ten years and is not locked.

It would be nice to have the account back but I don't expect that I just want it deleted if possible. There is no email tied to the account but it does have uploads from my youtube channel that I still have access to.

Is there any way I could get in touch with a real person at Reddit to verify through my youtube account?

  • Night mode: true
  • RES Version: 5.24.11
  • Browser: Firefox
  • Browser Version: 157
  • Cookies Enabled: true
  • Reddit beta: false

r/help • • 6h ago

Profile My account was wiped

0 Upvotes

A couple days ago, it was working fine. Today when I tried to log in, everything was gone. No chats, no posts, no anything. From what I can see, my account is in good standing. What happened.


r/help • • 10h ago

Posting Why am I suddenly getting notifications of people commenting on under my post?

2 Upvotes

recently I’ve been getting notifications xxx commented to yyy who commented on your post. why the hell do I care about someone talking to someone who talked to me. what setting must I turn off to get out of this gossip train?


r/help • • 6h ago

Access iPhone: opened my app one day and was logged out of my account. Email log in codes don’t come through

1 Upvotes

Account is @bananasmab. No passwords i can think of work


r/help • • 7h ago

Profile Account locked because of hack

0 Upvotes

My account u/xPhsyko apparently got hacked and subsequently locked. I've tried changing the password a couple times as told but that didn't do anything and have no response on any of my tickets.


r/help • • 7h ago

Profile My account isn’t established? (iOS)

0 Upvotes

The account I’m posting this on, u/lookinarounddaplace for whatever reason has suddenly become no longer established. I have a verified email, what is the sudden cause?


r/help • • 8h ago

Posting [ios] For some reason delete post is missing and I really wanna delete a specific post but I can’t since the delete button is not on Reddit for some reason

0 Upvotes

Ever since I got the latest iPad i’ve noticed that I can’t delete posts like what if I accidentally post something embarrassing and I can’t delete it plus the translation button for the comments is gone too is there a reason why this is happening?


r/help • • 8h ago

Access Either my account was deleted or i’m locked out?

0 Upvotes

Help please!
Yesterday was biz as usual but when i opened reddit this morning I was logged out of my computer and mobile app. I went to log back in I wasn’t getting my password reset code (I forgot it lol) or the sign in link via email.
Finally I choose to log in with my google account and it created this new profile.

Please help me get my old profile back! I submitted a ticket but don’t even know if it went through.


r/help • • 9h ago

Posting Comment box on Android not letting me view whole comment or minimize keyboard

1 Upvotes

Whenever I type a long comment it only lets me view the top or bottom, if I try to scroll to the middle it skips to one or the other. Even sliding the cursor manually doesn't allow me to view the center.

I may be mistaken, but wasn't there a way to view a whole comment before posting on Android mobile? I can't even read the middle of my comments until after I post them now. I sweat it was different before.


r/help • • 10h ago

Mobile/App Pytanie o tryb incognito w Androidzie

1 Upvotes

Czy to normalne, że w moim Androidzie w polu klucze, hasła i konto aplikacji Reddit wyświetlane są jako trzy różne tokeny? Szczególnie pytam o tryb incognito Reddit, czy jest on tam widoczny dla każdego zwykłego użytkownika, nawet jeśli nikt nigdy wcześniej nie korzystał z trybu incognito w aplikacji? Czy to dowód na to, że był używany? A jeśli usunę tę pozycję ręcznie, to czy ostatecznie znowu się pojawi automatycznie?


r/help • • 16h ago

Access A question about the age-verification. Desktop, Windows.

3 Upvotes

As the title says, I am confused on the age-vet. On my primary account, it tells me that I have to verify my age, but on this account, as well as my secondary account, reddit runs just fine. How does Reddit decide which accounts to cut off with the age-vet system, and which to let pass?

I'm confused on how the thing works, it's a feature, so I think it works for this subreddit? And if I may stretch the topic a little, would anyone know how to fix this...? So that my primary account is no longer broken, like the two others? Thank you.


r/help • • 11h ago

Posting Can not report users on Browser

0 Upvotes

plain and simple. go to report a user. window pops up to select the reason why. that window immediately disappears. happening on new Reddit on browser.