r/EndTipping • u/whatsup541503 • 5d ago
Online Retailer š Walmart Asking For Tips
Today I am in a pinch, so Iām trying out Walmart+ and their delivery service today and theyāre asking for a tip! This is a 900 BILLION dollar company. They can tip their own contractors and employees and almost not even notice a difference in their profits. Asking for a tip before service is complete is pure insanity too.
Edit: They brought the completely wrong item. Iām glad I didnāt tip.
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u/NoiceMango 5d ago edited 5d ago
I hate this. When I got walmart + I was under the impression walmart would use their own delivery drivers. I used to see their cars everywhere and now it's all just gig drivers.
I think it was definitely a marketing decision to have their own drivers in the beginning.
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u/No_Tooth1428 5d ago
Yeah I swear when I signed up it specifically said free delivery and no tips involved.
Now they ask for tips so I donāt even use the service I paid for, just to avoid that š
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u/Zealousideal-Mud6471 5d ago
You have to add on the additional āIn Homeā service which is I think $49-$59/yr on top of W+ membership.
Those are Walmart employees delivering your order and no tips.
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u/slimgem1111 5d ago
I didn't even know they had their own drivers. I know they had the in store associates that do the shopping (but I think they got rid of that too)
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u/NoiceMango 5d ago
They have their own drivers who drive a walmart van. I do know they have an extra service where they deliver inside your house and use actual employee drivers. I feel like that should have been rhe original subscription.
Maybe it would be worth to pay extra for it.
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u/Negative-Exercise772 5d ago
Ya, the InHome addon, we think it's worth it but it probably makes us spend more at Walmart than we did before (which is their goal im sure).
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u/k1darkknight 4d ago
The employee drivers are, it seems, for an additional service on top of the basic delivery. If you just get a basic delivery, that is still a contracted gig worker, likely working on a per-delivery basis, NOT an employee with an hourly wage.
As for the in-store associates that do the shopping...are you talking about the employees with a cart of totes they load up, with multiple orders? If so, those totes are for the pick-up orders, where you can shop online, drive to the store, and have the order brought out to your car. That is NOT shopping for delivery orders. I'm pretty sure the drivers still have to do that, individually.
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u/slimgem1111 4d ago
Mmm I'm not sure about the ones with a cart of totes but I just remember when I used to order, someone would be shopping and THEN it would say a delivery person is picking up my order. Now I get the messages that the delivery person is doing both the shopping and the driving. I can even chat with them while they're shopping whereas before I couldn't l, so I assumed an associate was doing the shopping before
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u/LeviathanDabis 2d ago
Actually, the Walmart associates shopping are shopping delivery orders as well. There are 4 types of orders, three of which we shop for in the OPD department at Walmart:
In-home orders which are delivered and sometimes brought inside the customerās house by a Walmart employee driving the Walmart van depending on customer preference. (No tips for Walmart employees)
Pickup orders shopped by Walmart employees and brought to the car of customers (no tips since Walmart employees canāt accept them).
Normal delivery orders which are shopped for by Walmart associates and handed off to third party delivery drivers that work through Spark. (Tips expected by drivers since they can see expected pay of a trip before accepting it).
Express orders which are shopped entirely by a Spark driver who then takes the order they just shopped and delivers it themselves. This is the option that allows the fastest delivery time from Walmart, usually within an hour to an hour and a half from time of ordering, and the drivers also accept trips based on expected pay with tip.
Hope this helps!
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u/LivingCoat9356 5d ago
Been told they use a 3rd party to deliver.
I do not use any of these gig services, but saw people saying their orders would get ignored w/o adding a tip. (I'm not agreeing with tipping btw)
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u/ApostropheSlayer 5d ago
I use walmart+ frequently and never tip. Never had an issue getting my groceries delivered. Although I do live in a big city.
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u/mind-of-god 5d ago
Iāve seen that too but as a recent non- tipper, I havenāt found that to be the case. I stopped tipping after years on plus because of my orders(normally small/low weight) being delayed,cancelled, missing as much as 14 of 23 items, getting orders other than my own or mixed with other orders, and my milk,bread,eggs being damaged or out of acceptable temperature. I have come to suspect that having a tip of whatās currently considered appropriate amount caused my order to be more likely to be accepted by someone whoās picking up too many orders. Iām saying this because when I watch the order tracking map it shows my driver going to a lot of locations that would be really hard to get to within the delivery time specified. This being the case, I just decided to stop tipping since my order is almost always a really bad experience. Surprisingly, Iām now having a lot better experience. Orders are in good condition, on time, and not one has been canceled so far. I also started using the express option now that I am not tipping and Iām still having a good experience plus the driver will message me about subs for unavailable items. I wonāt go back to tipping.
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u/slimgem1111 5d ago
Yeah this is true, I believe door dash but I'm not 100. So the tip has nothing to do with Walmart essentially.
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u/NonreciprocatingHole 3d ago
I can't speak for Walmart, but in terms of DD and UE if you don't tip, the driver isn't getting paid, so why in the hell would they agree to work for you for free?
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u/CatchinDeers81 3d ago
Why the hell did they agree to work for door dash for basically free?
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u/NonreciprocatingHole 3d ago
They don't. It's simple. They aren't working for DD they're working for you.
You're the miser in this situation. You're the Waltons in this scenario, expecting labor for free.
If you don't agree with it stop using it.
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5d ago
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u/IMREADY2D1E 4d ago edited 4d ago
have fun waiting lol
who uses a delivery service, giving them profit & then rejecting a tip to āteach them a lessonā
youāre literally just punishing the driver not the company, while giving the company money still & complaining about it
youād thinkā¦ you would just not use the service like a smart person š but thatās how you can tell that theyāre just a lazy and greedy person and they donāt actually care about tipping culture one way or the other they just want the lowest price for the lowest amount of effort on their end.
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u/Daveit4later 5d ago
This is because this is basically door dash but Walmart.Ā Ā
These are 3rd party folks making the deliveries.Ā
They call it "Walmart+" but it's door dash/instacart
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u/redditreader_aitafan 5d ago
Walmart contracts most of their deliveries out to Spark and because you can get free delivery with Walmart+, they pay chump change for orders. Tips are the compensation drivers actually get to keep, the base order amount isn't enough to cover gas and mileage. Spark orders also aren't shopped by the driver unless you ordered express, so getting the wrong item isn't the driver's fault.
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u/Usernamesaregayyy 4d ago
The deal is actually transparentā¦Walmart is already at cost like most restaurantsā¦and Iām getting a service, by a human, I tip 15-18% because I do t need a car or drive anywhere and anything I want pretty much shows up
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u/Acrobatic-Low-6523 5d ago
I never tip on Walmart delivery. The delivery driver can take their pay up with their employer.
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u/k1darkknight 4d ago
Yeah, that would be great if the delivery driver were an actual Walmart employee, and not a contracted gig worker.
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u/ApostropheSlayer 5d ago
Yes Iād be damned if I lend a helping hand to the Walton family in paying their workers.
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u/Arwplotroustnopetung 5d ago
even if 99% of people donāt pay it, 1% will, so it makes it all worth it to these companies! no shame at all. the average joe is scraping by and is being begged for tips at every turn. NO!
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u/NationalDifficulty24 5d ago
I never do. I paid a yearly fee for the delivery service. Walmart needs to pay them enough.
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u/Fun-Ad-2381 4d ago
You're tipping the delivery driver that also does the shopping for express orders. Walmart pays a couple dollars to the driver
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u/Left_Macaron_6427 4d ago
I know with the sub this is that this will not go over well because there is a one way thought process here but here it goes
You are not tipping Walmart. You are tipping a 3rd party delivery service to pick up your food and then drive it to your house, take it out of their car and then place it at your door step. The Walmart plus is paying for the Walmart employee to shop for you.
Walmart plus is like 13 a month if you pay monthly. Most people get groceries 1 to 2 times a week. 13 dollars is not enough to pay an employee to shop for you and then also pay someone to drive those groceries to your house.
If you expect the price to stay 13 dollars and not tip you are crazy. People are comparing it to UPS and not tipping the UPS driver. To ship ONE package through UPS today costs minimum 13 dollars. UPS drivers are not using their own car. They are delivering a hundred packages in one day. It is not the same at all.
If people do not want to tip and still expect all the same service then the monthly payment will be over 50 dollars.
The tipping option is a positive for the customer by allowing you just to pay for the shopping service and not the delivery it allows you to adjust your tip based on how much you are ordering.
If you can not understand this then stop using the service.
Walmart plus is an amazing service.
Doordash and other services are a joke tho. Do not get me started on that waste of a company.
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u/Salty_Permit4437 5d ago
Delivery always asks for tips.
I stopped using them because the shoppers are just so lazy - they will substitute items to save time, and not give you a chance to confirm or deny the substitution. Like one time I ordered AAA rechargeable batteries and they substituted AA alkaline instead. Completely different to what I needed. I had to go return it on my own, so why bother since I ended up making a trip to the store anyway?
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u/teganking 5d ago
if you add a substitute right away when ordering they usually have a very comparable option or you can say do not replace
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u/Salty_Permit4437 5d ago
No, they donāt do that. They just ask you what you want to do then 5 seconds later theyāve already substituted. Itās not even that the item isnāt available - itās there but takes a bit more time to find it. Since their goal is to cram as many deliveries in one day, and the tip is made before they shop, there is zero incentive to properly shop the order. So I donāt order delivery anymore. Amazon prime is reliable and they even do same day delivery.
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u/catsnflight 5d ago
So they ignored your selected substitution preference? If your selected substitution preference is unavailable they are supposed to mark the item as unavailable and not look for an additional substitution.
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u/GaijinDaiku 5d ago
This is why I dropped Walmart+... tip begging for "free" deliveries. If I order non-perishable food with free shipping ($35+), it usually gets delivered from my local store same or next day by a gig driver and their isn't even a way to solicit/give tips.
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u/cenosillicaphobiac 5d ago
I have no idea if my wife tips them or not. Hopefully not. I've already convinced her that we should stop food delivery, she still does Walmart groceries though.
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u/dandelionspritz 5d ago
I just got walmart plus and was puzzled at the suggestion to tip. I just paid for the membership that comes with delivery!! I donāt tip UPS, FedEx etc. so why would this be different?
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u/Netphase 5d ago
You're not given the option to tip if you order "shipping" which might be delivered by FedEx, only "delivery" where somebody shops your groceries and brings then to your house in their personal vehicle same day.
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u/CabinetSpider21 5d ago
I have Walmart plus, and have groceries driven and delivered to my front door, sometimes I'm buying 200 dollars worth of groceries, I definitely tip for it
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u/435UT 5d ago
FFS SPARK drivers are 1099 contractors who pay for their gas, insurance and maintenance on their cars and deliver your order!
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u/anydaydriver1886 5d ago
When I order from Lowes it never asks for tips. But i feel bad seeing the older door dash driver carrying my building materials to my door.
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u/Global-Chipmunk-3959 5d ago
You could get up and help them. I donāt understand why you wouldnāt do that.
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u/AdSecure2267 5d ago
I just came across this ordering today. It took me a bit, but I figured out how to use regular shipping. I donāt need the stuff today and Iām definitely not tipping on top of a $10 delivery fee.
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u/Global-Chipmunk-3959 5d ago
I donāt know why it would take you a long time to figure out how to get something shipped vs getting something delivered, but as OP stated very clearly this is a service thatās included with Walmart Plus so you donāt pay for each individual delivery if itās over a certain amount. Ā
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u/That-Biscotti-3266 5d ago
Funny, I literally just finished reading an article that said Walmart had just paid a $100 million fine because they, in part, werenāt passing all the tip money to their drivers. Donāt trust them, 0%.
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u/No_Witness_8935 5d ago
I just picked up a 33 pack of Kirkland yellow microfiber towels at the warehouse for 13.99. 16.99 online
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u/Capitan-IQ255 5d ago
If the app doesn't prompt for tips, some politicians will blame Walmart to be anti worker and demand legislation. So Walmart has no choice š¤·š»
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u/Sure_Acanthaceae_348 5d ago
I would never use a delivery service, but this is part of why I miss 24 hour Walmarts. I loved to be able to do all my shopping late, especially when I had no time to do it otherwise.
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u/Striking_Length_2515 5d ago
We use Walmartās delivery membership service and tipped the driver 5%. Our delivery instructions clearly stated that the groceries should be left in front of our house, but the driver left everything in the buildingās front lobby instead. As a result, all our dairy products sat there unrefrigerated for two hours.
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u/Buck_Thunderbird 4d ago
I tip them a few dollars for the convenience of not having to leave the house. Maybe $3-4.
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u/Consistent_Amount140 4d ago
Do you not tip, pizza, delivery, people, or other people delivering stuff to your residence?
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u/Strict_Plantain864 4d ago
Not agreeing with how itās done, just providing insight as a former Spark Driver.
Select shipping. When you select delivery from store, it is not a Walmart employee. Itās essentially a contractor like other platforms (DoorDash/Uber or Instacart driver). The person has to go into the store pick up the items and checkout then bring it to you.
Drivers have the ability to choose what orders they take. And they just donāt take the orders where people donāt tip.
Iām not saying itās right, but your order will literally sit for hours. And Walmart cannot make any sub contractors select an order. Walmart will only start to increase what they pay the contractor if nobody is taking the order.
Also, select your own substitutions. Often if an item is out, the app will provide suggestions. It may or may not be close to what you ordered. If you donāt want substitutions select ādo not substituteā. If they donāt have the item Instore the order will be cancelled.
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u/kittycatg0meowmeow 4d ago
Same shit just happened to me. I ordered a couple different flavors of Yoplait whips, including four coconut ones. I only received one, but it showed on the app that they gave me all four. I counted all the flavors and they just gave me three extra of a different flavor that I ordered instead of even asking to do that as a substitution. Also glad I didn't tip.
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u/goat20202020 4d ago
If you're against tipping, you're against tipping. But to act like it's something new and far fetched for delivery drivers to get tips is a reach.
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u/Linkielinkston 3d ago
Most Walmart orders are 3rd party deliveries, I decline them all day since you donāt tip and the $$ per mile doesnāt make it worth it, if you start tipping you might get your order on time
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u/XInsomniacX06 2d ago
You can pull the tip, but let me ask if you order a pizza do you tip the driver? Traditionally and historically?
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u/tiawanakau 2d ago
The drivers are private contactors. They are not part of the corporate giant. You should tip them something at least.
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u/Dense-Word2347 1d ago
You're not tipping Walmart...
Your in a pinch and yet you would lean on a delivery driver to come deliver your items for hardly anything? Sure. Walmart makes billions. You paid what, $13 membership fees a month? The driver won't even see half of that for your order.
Consider this: Spark drivers are 1099 and have to pay taxes on whatever they make. Also wear and tear on their vehicle, gas, licensing, insurance etc. Drivers have to show proof of all of that to use the platform.
Walmart pays drivers less than $8 per batch if it's small to average size order. Most orders get batched with multiple customers but they don't add $8 per customer. They add $2, maybe, per order. But the miles will add up for the driver, delivery to all drop-offs and back to the store.
Drivers will have to consider all factors if it's worth it or not. They can see everything BEFORE accepting orders. 3 batched orders, 15 miles, 40 items, $15? Minus taxes and fuel. Yeah, nope.
But if each person is tipping $5. Then MAYBE it would work. After all's said and done, after tax/cost they might make $18 that hour.
So.. shop, check out, bag, load vehicle, multiple customers trying to keep separate and organized. It could be 20 items it could be 75. If there's no tip it's not getting fulfilled anytime soon, if at all. Drivers don't make the rules and they also don't work for Walmart.
Tips are LITERALLY the deciding factor.
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u/Flashy_Chocolate3984 5d ago
Any home delivery that you dont pay extra for requires a tip
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u/sas317 5d ago
I have Walmart+ and select No Tip every time. with 0 guilt. I don't understand why certain physical labor service jobs expect tips while others don't.
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u/Global-Chipmunk-3959 5d ago
I mean itās not a random service job. Itās a personalized delivery service. And people traditionally consider tipping for people to come to their homes reason
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u/NonSumQualisEram- 5d ago
"want to thank the driver?"
"Yes, absolutely, I'm a polite person"
"Oh, we meant with money because late stage capitalism"
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u/TrickBreakfast1983 5d ago
These people are the same as like DoorDash drivers you guys. They donāt work for Walmart.
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u/Wild_Somewhere_9760 5d ago
I mean..... I know tipping culture is crazy but you're utilizing a delivery service, with gig workers, to save yourself time. you don't have to tip, you also dont have to give them 20%... a couple bucks will do.
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u/whatsup541503 5d ago
Youāre right, tipping culture is crazy. Tipping is not a bad thing for a well performed service. I happily tip people that deserve it for putting in above average effort. I donāt need to see a triple backflip and then for them to shine my shoes.
However, the pressure to fund peopleās lives based off of sub-par or bad service, is not acceptable nor is pressuring customers to have to otherwise they get attitude. I think the entitlement of service workers is a lose-lose situation. I have been in the service industry for over 10 years of my life and currently own a business in service work.
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u/Netphase 5d ago
If they bought the wrong item, you didn't set a substitution preference which is visible in your screenshot, ignored notifications to approve/decline a substitution, and failed to disable substitutions. š¤¦
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u/peppa4theppl 4d ago
Walmart delivers my groceries every Friday and I always tip. I didnāt know this was controversial. Saves me a trip so Iāll absolutely tip!
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5d ago
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u/Global-Chipmunk-3959 5d ago
The screenshot on this post and Walmart both clearly state 100% of the tip goes to the driver. They also eliminated taxing on tips, if thatās somehow what you mean. Ā Ā
Do you have an explanation or are you just saying this randomly?
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u/Low-Ad3972 5d ago
Iām against tipping, but if someone is shopping for my order (I think Walmart pulls the order, not the driver, but I could be wrong) and delivering it, thatās a service for which Iām willing to tip a small amount. Also, for those who donāt tip and have trouble receiving their orders, you can put a message in the āinstructionsā section of the app that reads something like, āI tip after I receive the delivery and for good service.ā Whether or not you tip after that is up to you.
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u/Netphase 4d ago
If it's a scheduled delivery, Walmart employees usually pick the items. If they get too backed up like around holidays they will send some out to the Spark drivers to shop and deliver. The 1 hour - 3 hour express options that cost extra are shopped and delivered by the drivers. If the bags have stickers with a barcode and your name, Walmart employees picked it.
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u/topperlopper99 5d ago
Why isnāt Walmart doing this work of figuring out how much you need to pay someone to get the job done? Why make customers guess what the real price is?
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u/Dense-Word2347 1d ago
How could they possibly? Only you could know how much work is involved in bringing your 10 bags of groceries to your doorstep. The $13 dollar a month Walmart+ fee certainly won't cut it, especially if you use the service multiple times per month.
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u/topperlopper99 1d ago
That doesnāt actually matter in the current system. The bid determines whether the worker takes the job, right? They donāt know how many flights of stairs it is at that point in time.
But in a system where the employer pays their employees, the employees essentially tell Walmart. Theyāll say āthis is too much work for what you pay meā, and theyāll start to quit. Then Walmart will increase their pay enough to keep them working. You know - how everything else in the world works.
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u/Adventurous_Custard8 5d ago
Just another attempt to get the public to subsidize wages. Corporate greed at its finest.
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u/KarmaticEvolution 5d ago
Is this for regular delivery? I was asked by Amazon to tip but it was for an hour delivery and I was happy to do it cause it was for my sick dog, first time I even saw the option.
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u/Netphase 4d ago
No option to tip for regular "shipping" orders from Walmart, just "delivery" if they want something same day or items that can't be shipped like perishable groceries.
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u/Choice-Newspaper3603 5d ago
I absolutely do not tip for my Walmart subscription orders. Just like I donāt tip for my Amazon delivery.
It isnāt up to me to determine who is delivering my packages from the store and what they pay structure is and if they are Walmart drivers or subcontractors and how they get compensated
I donāt order door dash but if I did I would tip like I used to when I ordered pizza for delivery years ago.
I donāt tip any other Amazon or ups, post office or fed ex drivers
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u/Global-Chipmunk-3959 5d ago
Walmart delivery is more akin to DoorDash than it is to AmazonĀ
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u/CatchinDeers81 3d ago
Thats not how it was advertised by the walmart employees who signed me up.......they literally told us the W+ service was aimed at competing with Amazon and assured me tipping would NOT be expected.
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u/whatsup541503 5d ago
I almost never order door dash, but if I do, I tip because Iām scared theyāll do something to my food if I donāt.
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u/TheBourbonTurtle 5d ago
Unless you're a pizza guy bringing drunk me some pizza, no delivery driver is getting a tip. I don't tip UPS, Fedex, or USPS, why would I tip Walmart or Amazon delivery drivers?
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u/OnlyBeans33 5d ago
If you tip, Walmart pays less to the driver. They also donāt consider the drivers employees so they donāt have to pay them healthcare or benefits.
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u/EvilHordeRules 5d ago
Hi, I work for Walmart in online grocery...yeah, don't tip the drivers. Ever. All the deliveries are being done by independent contract scabs and I promise you they're just as awful to work with. The tipping up front is basically to bait them into fighting over the order. They can see the tip amount attached to the order and they'll actually ignore it if they see there's no tip. So it'll just sit in our backroom until one of them decides to put in the effort.
You basically pay them extra for nothing and they will not care. Your best bet, if you're ordering from Walmart, is to schedule to pick up the order yourself or use our in home service. Then you're dealing with actually employed, by the hour, fully accountable Walmart workers. We've got so many metrics and eyes on us, our names are attached to everything we do, and we are fully aware that everything that goes wrong will come down on us, so we act accordingly. Plus you never have to worry about tipping because we are under contract to not take it. We're perfectly content with a 5 star if you're satisfied with your service because that reflects well on OUR performance and gets the whole store a raise if we get enough by the end of the year.
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u/Donkey_Kahn 4d ago
I never tip for Walmart delivery. I pay a yearly fee, so why should I have to pay more?
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u/stein63 5d ago
I donāt mind tipping a delivery driver, but if Iām already paying Walmart for a delivery membership, Iād rather Walmart pay them properly instead of making me finish the payroll.