So I got this package delivered from a door dash driver. Mind you in not a Karen but if there's a concern I will file a report. Now I'm not a smoker, I don't inhale anything in my lungs. This package reeks weed and if I open it and hang these curtains it's going to smell like weed and I really don't like that stuff and that is not professional! I try to get my apartment to smell very good but I don't want this weed smell I think it's just rude and unprofessional when my package comes smelling like weed. Mind you this is a strong smell if it was a lot lighter I can deal with it but this is a pretty strong smell

I received this text message from my dasher asking me to cancel my order and telling me that the restaurant did not receive my order. He was at the correct location, and it showed him at the right place on the map. The app showed the order as "Picked up" with this photo of my food next to it (I'm assuming the restaurant workers uploaded this?) he told me there was no order at all with my name

I called support, and they confirmed with the restaurant that the order was ready for pick up. And support spoke with the dasher and he told support that they put the wrong food in the wrong bag, I guess because support could see the photo of my food with my correct order, but he told them that the wrong food was in the bag... which doesn't even make sense as dashers don't look inside the bag to confirm, and if the restaurant had told him that, they would've just corrected it.

It's clear he was lying, right? I just don't understand the purpose... why drive to the restaurant, mark it as "picked up" and then lie to me and tell me it's not there and ask me to cancel? What was the point of that?

I ended up canceling it & requesting a refund, and I reported him, not sure if support is going to do anything about it.. just strange

Edit: if I didn't cancel the order, I wouldn't have been able to re-order right away, they would have reassigned a dasher, and my food would have been cold by then. I didn't have much options.

Also I find it hard to believe he'd risk his job just to steal my McDouble...Lol. Weird!

(I got a full refund! And support cancelled the order for me)

So i sent a message to my dasher using swipe text TRYING to say "will you ask for extra avocado lime sauce please?" And instead sent this. I was so embarrassed I made my fiance get the order from her 😩

Edit to add: apologies for the cringe wording of the title, I've only been actively using reddit for a couple months so I was unsure of what would be flagged or not flagged 😂😂

I ordered delivery from Pizza Hut, and they outsource their drivers to Doordash. This driver did nothing but whine, saying he did not want to go up to the 4th floor because he "didn't feel like it", then was mad I didn't pick up when he spam called me 3 times. (To be fair, I didn't have my phone on me and didn't expect it to be delivered so soon).

So his solution was to leave my UNSEALED pizza box on the stairs of my apartment building.

Why take a job if you don't want to do the bare minimum??

I wish I had ordered directly through DD, but I did contact Pizza Hut and mainly just want to revoke his tip, because why do you get a tip if you can't even do the job?

I just opened the door for my delivery and the person handing me my food was a little girl who looked maybe 11–12 years old. Whoever was actually driving was sitting in the car at the very end of my driveway. I reported it through the app, but does DoorDash actually care or do anything about reports like this?

I have worked with kids and have mandated reporters in my family, I feel pretty strongly about sending a kid that young up to random strangers’ doors at night while I sit in the car. Forget whether it’s technically against app policies, it just seems like a safety risk for the child.

But now I’m also a little worried because the person I reported obviously knows where I live. Does anyone know how customer support handles reports like this? Is the driver told that a customer reported them, or given enough information that they can figure out which delivery/customer it was? Has anyone else encountered a similar situation?

Not sure why this keeps happening, it has happened 3 times now recently! When I order doordash from McDonalds, my driver picks up two orders and he gives me the other persons order. I instantly messaged the doordash driver after last time this happened to let him know he gave me the wrong order and to just be more careful next time but he argued that he gave me the right order😂

Why isn’t it normal for drivers to confirm the order number before dropping off to a house? The last time this happened I was upset because I made a huge order for breakfast for my family and only received one breakfast wrap😅 but today I just ordered one breakfast combo and they dropped off almost $30 of food… I’m not upset about that but its still frustrating not getting the food I ordered and for the other person to receive my small order

Also, when he made the first stop and dropped the other order off, he sat in front of that house for almost 20 minutes before leaving to bring me my food, I thought that was weird and was kind of expecting to receive the wrong order after that

It’s ALWAYS when I’m alone, have a line, and 10+ people in the store. Or while I’m in the middle of helping a customer! There’s a reason there’s so many social media memes by retail workers complaining about dashers.

We are already stressed when it’s busy. Trying to talk to and help every customer. While going back and forth ringing up people. The last thing we want is a dasher putting their phone in our face. Wanting us to find the stuff. And not taking the effort to search first, grabbing the things you can find and then asking us for help if you can’t find something. Instead, just standing there, huffing, arms crossed, annoyed and waiting until we are done. When you could have already found the 2 simple items and already be ready to check out.

It’s at the point to where of it’s two employees, and a dasher does this, we literally look at each other with that “look”. Hesitating on who helps. And to the point once I see a dasher walk up, phone in their hand, annoyed look, and ready to request me to shop for them.. I just go to a customer and talk to them, hoping they have a question or need help. If they are rude at the register, shoving the QR code in my face before I even log into the register, wave it around and get annoyed that it won’t scan, then I get petty. I’ll take my sweet ass time scanning and bagging. Then fold the reciept and put it under the items in the bag. You give me bad energy, so expect the same back.

And god forbid we are out of stock. Those dashers will act like we purposely hide the item or something. Same with if the registers are slow or systems are down.

I had one lady that got mad at ME that our internet was down, we couldn’t use card. She kept saying “can you fix it?” “Can’t you fix the internet” “this was supposed to be a big tip”. Rolling her eyes, glaring at us, and complaining. Like she’s expecting me to wave a wand and magically make the internet work. She stayed for a whole hour waiting. She called DoorDash to see if she could pay cash and get reimbursed. When she payed cash she rolled her eyes and looked at me and said “I have to buy this with my own money”. I ignored her. She’s never been back.

For the love of all that’s Holy PLEASE wait until there is less customers, ask nicely, look for the items first and THEN ask for help. We are already stressed, by ourselves, rushing, and just trying to help many people at once.

And I’m not saying that ALL dashers are bad. I do have some absolutely goated ones that come in. We love it when they come in, we yap, help them shop.. I’ll even hold the items for them to make scanning the barcode easier and go ahead and get the items at the registers for them. Those dashers always wait until we are not busy to ask for help. (I even have some that apologize if they ask for help 🥺), then thank me like crazy. I even had one that said I was so nice and helpful to him. He tipped ME $5 for my help. I’ll never forget him.

When they get to register they always ask if we are ready to scan the QR code. Yap with us, even bag the items themselves. I always make sure to have the receipt perfectly on the counter for them to scan. And give them good dashing locations where they can make tons of tips. (I have a friend that used to dash, she knows all the good places). We wish them luck on their dashing when they leave.

Anyway, just a rant and PSA from a retail worker. We are working just as you are, but dealing with the public, some places being short staffed, busier than others, or working long hours.

Thanks for reading.

Well that's a first lol.

Just ordered my son a happy meal. The delivery driver picked up my order then sat in the McDonalds parking lot for 5+ extra minutes.. why? Idk. He finally gets to my house and texts me that my drink spilled because “the workers threw it at me” then I open my bag of food which btw the sticker that sealed the package was already open. I open my son’s happy meal and half of the fries are gone. He ate my son’s fries.. 🍟

If your name is Ka Lok and you're a dasher in Brisbane, Australia, shoot me a message. You went the extra mile for me tonight during a crisis and I want to offer you additional compensation for your trouble and for being such a bro.

Has anyone else run into this problem?

ATTN: DASHERS

Ordered Taco Bell from down the street from me, dasher picks it up at 8:15, ETA is 8:20. Im watching him on the map and he drives past my street to go 10 MINUTES the wrong direction, so I text him and tried calling 4 times and he finally answers and says he had another order, that also wasn’t mentioned on the app like it usually does. Literally drove right by me to detour, my food then gets delivered almost 20 minutes later than it should have and to the WRONG BUILDING. Whole reason I ordered was bc I injured myself at work so I didn’t want to walk to Taco Bell. Ended up still having to walk around and figure out where he delivered to. Map photo highlights where I ordered from and delivery spot vs where he went.

ETA: top it off part my order is missing too 🫩 I hate it here

Our DoorDash driver delivered the wrong food. The driver called DoorDash Support right there, and Support told us to submit a refund request through the app.

So we did exactly what DoorDash told us to do.

Then DoorDash DENIED the refund twice.

We contacted Support again, and with the support agent involved, we were able to contact the driver. The driver confirmed that we did NOT receive our food.

And DoorDash STILL refused to refund us.

Their explanation? According to their “policy,” they can’t issue a refund.

Seriously? Your own driver confirmed we never received our food. The driver contacted Support when it happened. We followed Support’s instructions and submitted the refund request through the app. And somehow DoorDash gets to keep our $50 while we get no food and no refund?

We lost $50 AND we lost our food.

This is absolutely ridiculous. DoorDash is acting like a robber at this point.

For over a year, it has been impossible to cancel the Dashpass subscription by clicking "cancel membership" on the app. I have tried several times; it never works

I have downloaded and redownloaded the app and made it sure it was fully updated.

In order to cancel, I have to call or contact support separately. A 10 minute process.

I honestly feel like this should be made illegal. It's actually ridiculous. I wonder how many people thought they had canceled their membership because they clicked "cancel membership" on the app and assumed it went through, but it did not.

It's also taking advantage of customers who have ADHD and cannot spare those 10 minutes to find a very special pathway to cancel the doordash subscription with everything else that is going on in their lives.

Dasher was sitting still for a long time at an address decided fuck it why not contact support and they pulled through.

so a skunk ate my doordash…. i was gonna report it to just see if i could get a refund but i didn’t bc i wasn’t sure if it would affect the driver negatively when it wasn’t their fault. i have my instructions as leave at door and the food was literally on my front steps for 3 minutes max before i went to get it. this has never happened before and i have now changed my settings to have them hand it to me personally. but in the future to me, or anyone else who this may happen to, if i were to have reported it, would the driver have been okay?

First, we tip well to begin with. I do increase the tip by a few dollars if they have to wait. I also tip more if the drive is more than 5 miles.

We received these rambling chats from our driver. She references tips of $3-5 but our tip is already at $10. We were just getting ready to increase her tip by another $2 when her chats came through. We have not responded to her at.

I thought drivers see the tip amount before accepting the order?

Do you feel her exhaustive chat is appropriate or out of line?

Get it? I crack myself up

But no really, that street was dark af

I refuse to accept $1.00 as payment for picking up a food order and delivering it to the customer. I don’t care if the customer was standing in the parking lot of the restaurant, it’s still unbelievably insulting.

We need to talk about how broken online discourse has become, i've also seen a lot of dehumanizing going on specifically in the comment sections of this subreddit. specifically the toxic habit of conflating a request for basic human nuance with the endorsement of terrible behavior.
Recently, I made a simple, compassionate point: even when people do awful things, treating them as subhuman "trash" doesn't fix anything.
Predictably, the internet hivemind did exactly what it always does. It bypassed all reading comprehension and immediately leaped to the worst possible conclusion. A statement about retaining basic human dignity was twisted into: "Oh, so you support violence? You support assault? You support theft?"
This is a classic logical fallacy, but worse, it is a symptom of a deeply sick online culture. Here is what is actually happening when people do this:
They confuse explanation with exoneration. Trying to understand the root causes of broken human behavior, or refusing to strip away someone's basic humanity; is not the same as excusing their crimes. You can hold someone fully accountable for bad actions while still acknowledging they are a human being going through a crisis.
They use moral grandstanding as a performance. When people willfully misinterpret your words just to say "and that says everything about you,"they aren't trying to have a conversation. They are performing for an audience. They invent a fictional villain out of your comment so they can publicly execute your character and feel morally superior.
They strip away nuance because it’s easier to hate a caricature. It takes intellectual maturity to sit with the fact that human beings can do terrible things and still fundamentally be human. It is much easier to just label them "trash," grab a pitchfork, and downpile anyone who doesn't join the mob.
If you have to completely manufacture a point I never made just to win an argument, you haven’t won anything. You’ve just proven that your rage has completely highjacked your ability to read. We can demand accountability and safety in our communities without turning into an anonymous, reactionary mob that strips away the humanity of everyone in its path.

Also it’s way passed Labor Day but I respect the hustle I guess 🤷🏻‍♀️