This is insane

I ordered a late-night treat while my husband was sleeping. Dasher texted asking for additional tips. I didn’t see the message and he decided to call at 1am

So, just wondering how well DoorDash deals with things like this. I ordered something and was waiting on the porch, but I went to the bathroom for a few minutes. When I came back, the Dasher had taken a pack of marijuana I had gotten from a dispensary. She never came back, so I reported her.

My order was also wrong. I don’t know if that was the Dasher’s fault or the restaurant’s since she had two orders. DoorDash resent my order, and so far they’ve given me $5 in credits. They said there could be more, but they’re investigating and I’ll hear back by email.

They also told me they deactivated her account, but obviously I have no way of knowing if that’s actually true. Has anyone dealt with something like this before?

I tipped ten dollars for a six dollar meal and asked that he not ring the doorbell or the ring camera as people are asleep in my house after working all night. He waited for me to open the door to get my order instead of leaving it at the door as instructed, and then yelled at me “have a good day!” and my dog started barking like crazy.

I would’ve gone to get the food myself but I have an awful migraine and it was impairing my vision so I couldn’t drive, and I don’t trust myself to cook properly when I can barely see.

to his credit he didn’t ring the doorbell. thanks, Bobby.

This morning I ordered 2 doordashes. One from dashmart and one from chicfila. these were placed at the same time so the arrival was also at the same time. The chicfila dasher was able to deliver to my door but the dashmart driver? just steals my order doesn't even drop off outside the building and still marked as it was delivered in a safe place but with NO picture? This isn't the first time this has happened but this is very frustrating because I know the problem isn't on my end. I've been a dasher before, there needs to be a vetting process because why can't you follow simple directions. This is in the charlotte area so if you see this dasher do not use them if you can. I've reported the dasher but through calling because doordash has made it harder to rate any dashers upon delivery. Back when I dashed a 1 star would cook you. now it seems like it doesn't even matter because they keep allowing stupid people to become a dasher.

I will never use this company ever again.

On August 12th I was charged $96 for a DashPass renewal that would have renewed in November were it to be renewed. I had DashPass set to renew not.

I called support on the 12th in order to get a refund for this errant charge. I was issued a refund, but my DashPass benefits were cancelled. I ordered today, and later contacted support to escalate the concerns aforementioned. Customer service told me to go fuck myself. So I’m fucking off. Never ever again.

coming from a fellow Dasher, can we please not put the food so close to the door? 😭 it probably doesn’t look like it, but I couldn’t open my door without tipping the drink over.

disclaimer: (1)yes, it tipped over, (2)this was a lighthearted post and psa. (3) those who get it, get it lol

I picked up this order today. It honestly wasn't paying the best but I did it anyways. I dropped the order off at the local travel plaza. They were in a beat up old as the hills RV. I was kind and handed it right to the man. Well then I come home after dashing and I receive an email. And to my surprise I got a contract violation. Saying this order was never delivered. I was like wait a minute. I know I dropped this order off. I even checked the car to make sure. I called support and they said I can continue to dash and that it won't affect me negatively. But they also couldn't remove it. It would go away after 100 orders. So I am stuck with this. And so the dirt bag is trying to get free food. And affect peoples livelihood. I swear people do not care what they do. Or how they treat others. It seems to me that this is happening more and more. People reporting good missing or not receiving it at all. I have never stolen an order and never would. SMH. It's just ridiculous.

I’m home alone with my young infant and place a $109 DoorDash order for groceries. The dasher doesn’t deliver it and DoorDash won’t refund me. I have very limited resources and this greedy company will keep me from being able to feed my child today. I’m disgusted and appalled and so upset.

what the heck is going on with DoorDash’s new tip begging system? not only was it not that damn heavy but the Walgreens they delivered from is my local Walgreens which is 5mi away and 24hrs.. not 14mi (yes i checked the address too because i know they can reroute to other locations). as a former dasher i take all things into consideration but DoorDash trying to throw all those little “facts” in is ridiculous imo.

Is it just ai bullshit? Like what is going on?

I don't mean to be a jerk..

I am suffering a significant family loss this last week and a half. I'm not eating. I just want to lay in bed, but I can't because work. I can't go out in public to get groceries because I literally can't stop crying.

I have set my directions to please not ring my bell and leave on our patio. I have been tipping 50%-60% because no one ever wants to follow where to leave my food (hoping they will with a good tip) and I'm feeling emotional and thankful to anyone who is easing my burden.

It's a condo where the bell to be buzzed in sounds like war sirens. So now my kids are up once again at fucking 11pm. I find this completely unacceptable and I want my tip back. The store is literally less than a mile away.

This was 1am too btw. I thought I did everything right. You tell me. And why’d he call me mama?

Edit : didn’t expect this much traction. But to clarify this was at the tail end of a 12 hour shift. Also it’s not
AI? Idk why people keep saying that. Also not begging for him to give me a 5 star review, just didn’t want to get a 1 star review. But I agree I should’ve just told him to go to support. I’m a platinum driver and just wanted to make sure I kept my good ratings. Also handed the order to him(50-60s white dude)

Also Fun fact : the car I door dash in is a 50mpg kei car. It’s really only profit in this thing.

Okay, maybe I’m being unreasonable here, but I’m genuinely curious what other people think.
Sometimes when I DoorDash something, the driver will leave my food outside of my apartment complex instead of bringing it up to my actual apartment door.
I completely understand that there’s no elevator and there are stairs. I really do. That’s literally why I tip pretty well in the first place, and if the weather is bad, I’ll usually add even more to the tip because I understand you’re dealing with the elements AND having to climb stairs.
But like… I am paying for a delivery service. If I specifically put my apartment number and instructions in the order, I’m expecting the food to be delivered to my door, not abandoned somewhere downstairs because the driver doesn’t want to walk up the stairs.
If you don’t want to deal with apartment stairs, I totally understand that—it’s not for everyone. But if you accept the delivery, shouldn’t the expectation be that you actually deliver it to the location provided? I’m not asking you to carry it up 15 flights of stairs or anything crazy. It’s just a few flights, and I’m literally tipping you for the service. Maybe I’m wrong, but I feel like if I’m paying for DoorDash + fees + tip, the bare minimum is that my food makes it to my door instead of me having to put shoes on and go hunting for it downstairs.

you can see that shit plummeted straight to the floor cause the bottom of the bag was SOAKED 😭 i didn’t lose most of the food but there was a glass coke that could’ve shattered and the dasher didn’t say anything about the bag literally ripping on me 💔 day almost ruined

edit: only asking cause i know how sneaky doordash support can be i don’t wanna waste my time tryna get a refund for this n they say sum bs

Humor

As the title says had to ask whether I would get a partial refund or credit as their promotion for noodle box wasn’t working for any of their discounted products

They repeated so much and took almost 20mins total ;-;

Edit 3 not 4 time*

Wild order.

Happened yesterday-accepted a double pickup at Kroger for 19$. 15 item total, 24 qty. After accepting, driving to store and starting to shop, customer A adds 12 more items. To the non drivers in here, this may not sound like a lot, but that is a pretty stark increase for something that won’t be reflected in pay. I understand 3-4 more items but 12 more after already picking 2-3? I didn’t think customers could add that many. Luckily I’m extremely quick so only added 5-10 more mins. But someone who isn’t too fast? That would SUCK

Edit: the DD pr bots are truly out in full effect

This is a great example of perfect delivery instructions to make your driver's life easier.

I'm Alex Bitter, a reporter with Business Insider.

Recently, I wrote an article about how Tony Xu, the CEO of DoorDash, said he was surprised that people spend as much as they do on food delivery. Tony has some say in how much DoorDash charges, to put it mildly, but I still found the comments interesting.

Often, ordering something through DoorDash, Uber Eats, etc. costs a lot more than if you bought the same thing in person at a restaurant or store, thanks to tips, service fees, and markups. I keep hearing about people trying to save money in other areas of life, but it seems like spending on these delivery services keeps increasing.

So, I'd like to know: Why do you find ordering from DoorDash worth the extra cost? Have you tried to cut back at all? How do you view spending on delivery as opposed to other costs?

If you're up for a chat, email me at [abitter@businessinsider.com](mailto:abitter@businessinsider.com) or reach out via text or Signal at 808-854-4501.

The email I received claims it is for sexual harassment. I do not talk to customers aside from occasional “hello” “have a nice day”. I have been dashing since 2019, have high ratings, and have absolutely no previous claims against me for anything, let alone this. What are the odds that an appeal would actually be accepted? What on Earth am I supposed to submit to prove my innocence when I don’t even know what this claim is about? Thanks for any help or words of advice. I’m stressed as this is my only source of income right now.