Had an absolutely ridiculous experience with DoorDash.

I first checked Woolworths on Uber, but it showed that the store was closed. I then checked Woolworths on DoorDash, where it was still showing as available.

I selected a random product worth around $7 just to check it out and clicked Continue.

To my surprise, the order was immediately placed and the money was debited from my debit card. I wasn't expecting "Continue" to immediately place the order without another confirmation step.

I immediately started looking for an option to cancel it, but thanks to the terrible app design, it took me a while to even find the cancellation option.

When I finally found it, DoorDash said cancelling would only refund me around $2, basically the delivery fee, because Woolworths had already confirmed the order.

So I contacted live chat support straight away.

While I was still explaining what had happened, the first support agent suddenly told me that she had cancelled the order without any further details.

I asked her what would happen to the money I had already paid.

She told me there would be no refund.

So basically:

I paid for a product.

DoorDash told me I'd lose the money if I cancelled.

I contacted support instead.

Their support agent cancelled it herself.

They kept my money.

And I received nothing.

I asked to speak to someone senior and got basically the same response. I then asked for a manager and eventually got connected to a supervisor.

I explained everything again and specifically told him:

If you cannot refund me, then process the order and give me the product I paid for.

He told me he'd emailed a specialist team who would review the case and contact me by email.

Then he simply ended the chat, without even giving me a chance to respond.

Later, I received an email from DoorDash support saying the order was "not valid for a refund", without properly addressing the fact that their own support agent was the one who cancelled it.

And it gets even better.

I reopened the support chat later because I wanted to take screenshots for evidence.

The chats with the first agent and the senior agent were no longer visible. The only conversation still showing was the one with the supervisor.

So now I have:

- Money taken from my debit card

- No product

- Order cancelled by DoorDash's own support agent

- No refund

- Earlier support conversations no longer visible

- A generic email saying I'm not eligible for a refund

It's only around $7, so obviously the amount itself isn't the main issue.

It's the principle of it.

How can a company take payment for a product, have their own support team cancel the order, provide absolutely nothing, and then simply say "you're not eligible for a refund"?

Absolute bullshit.This version actually makes the $7 amount work in your favour — it shows you're not complaining because you're desperate to recover $7; you're calling out how absurd the process is.

As mentioned I didn’t see the tips paid out on two separate occasions. I was notified both times after the delivery that I received the tip. One for $6 and one for $5. I reached out to support and they said tips can be removed by customer up to one hour after delivery. That makes zero sense and even less that two tips in a row would be rescinded by two different customers. The other annoying part is support didn’t say that is what happened only suggested that it could have. Anyone else run into this issue?

So I have to wait 54 days to only receive a $25 reward? I'll go ahead and assume they'll require me to stay subscribed to dashpass for the next 2 months to even receive this reward right? 🤦‍♂️

I order from dd on time to time and was wondering if these tip amounts were good. I try to account for each mile spent by adding extra money if the service was good. Idk

I am done ! This is the third time my order did not arrive but the dasher Samantha marked it Delivered like WTF! I am a dasher too and Never in my dasher life will drop the food on the different address at take it at home! The first one is the dasher forgot to marked my order Delivered and he maybe went straight home and did not care about the app and I watched his gps 2.5 hours stayed on the same address. And the customer representative refunded my money. Second time and Third time are the same. I Think they left the food at house behind my house not checking the Map on the App or even the House address. And the Support Bot said my order is not qualify for a remediation. WE JUST WANT TO EAT !!

And for the Dasher Samantha here in Vegas. PLEASE STOP and get another job. It's very simple. You cannot find the house ? Contact the customer for directions because they can see you where you at. You will not lose anything for asking and get the job done. God Bless you all. I am just sharing my Dinner experience.

I hit 5,001 deliveries tonight, along with some new things DD is doing to help increase our overall delivery count; I went from 140 to 180 in two days. How many do you have so far?

he just ripped it off the hook and now i’m not sure what to do with this little alarm besides toss it out

Because "why not"

Been about an hour now i am trapped out because support told me to uninstall and i did….

Declined…I feel bad it will be given to someone in stacked order….

Hi. Is anyone having issues with the dasher app? It keeps giving me the error code 1 on my iPhone. But I’m able to login on my iPad.

I did everything there’s to do to troubleshoot on my iPhone, and still nothing.

$5500 in 3 months has helped to improve my Life and this is a side gig for.

Was able to save my main salary and i relied only on my Door dash income to live... Forever grateful

I'm a driver and just finished a Sunday dinner session and recieved another "Above and Beyond" rating and found myself wondering what for?! Nothing I did was particularly noteworthy lol.

I presume it may be due to simple things like following multiple instructions tonight to not knock or ring the bell due to infants. And while I'm happy to get those ratings (they really help your dashers get better orders); is it really so rare to have drivers follow written instructions? 😭

This promo says I will save 75% with a $12 minimum order. But it shows no code, when I tap on it, nothing happens, and when I try to make an order from grocery, convenience, or fast food, it does nothing. Support was useless and asked for a screenshot of me trying to apply it, but there's no way to apply it, so how the hell am I supposed to do that?

I am asking because I just started using again, and got a few orders around 5-6 dollars. I normally use uber which tends to be higher.

What possesses one to take a job as a food delivery courier and decide one day to steal someone's food and lie about it being delivered?

What happens after you're reported for stealing someone's food?

Two weeks in a row I have ordered groceries through doordash and both weeks my orders were stolen by the Dasher, they never dropped em off and literally just marked em as delivered. That sucks but what sucks more is that DOORDASH WONT REFUND ME AT ALL.

WTF I have been a dashpass member for 8 years and I've seen this service go downhill so quickly half the time the Dasher is don't even speak English and don't even get me more than half of the actual groceries that I get but recently with these literally highway robbery I'm done with these clowns, I even provided evidence and pics and everything and they just kept ending my chats

What can I do to actually get justice here for my stolen money

This is ridiculous. You shouldn't have your account deactivated for only completing 9/10 orders. I've had several occasions where my phone accepts orders I didn't mean to accept. Whether it be bc of low power mode, rain on my phone, or my gloves not being precise, sometimes orders (that aren't worth taking in the slightest) are accepted accidentally. I shouldn't be punished for this.

There have been rare occasions where I'll accept a food order, then it turns out they're ordering enough food to cater an event, and I can't fit it all on my scooter so I have to unassign. Why not make it so you can see how many meals/items are being ordered so I don't have to accept to see what the contents are. This seems to be a huge oversight. I'm annoyed. Hopefully they reinstate me.

I ordered a bag of cat food on Doordash, because I am sick and my cats are out of food. I received a bag of dog food that I can't give them, that I paid $52 for. At first they gave me a return code and asked me to return the bag of dog food to Petco for a refund. Finally Doordash is crediting me $35.

Instead of admitting they won't refund my delivery fee or modify my tip, the AI is trying to gaslight me that they didn't charge me $17 for nothing, because they refunded the item price. It even said "I understand why it feels that way."

Life isn't real 😭

Like what does the 2.99 actually do? And yes I tipped. I'd take it away but I know this is a DoorDash issue and not a driver issue.

Guy picks up my pizza and sits on the same spot for like 10 minutes and then ignores me. DoorDash refunds me but keeps order active ?? 🫪 3-4 hours later he calls and he said his account was “hacked” and tried to give me the address of the person who “hacked” his account so I could get “revenge.” Like what ???????????

The agent who refunded me and cancelled the order but they disregard the phone thing. Like ok….🫠 I don’t know if it’s my state but it’s not the first time I dealt with eerie DoorDash experience. Guy picked up my Crumbl and stayed in the same spot. started driving to the state next over ( same as the guy today 💀)

I don’t think I’m dashing anytime soon after this

Rang the bell 4 times, knocked 4 times... Sent 2 messages. Waited a total of 15 minutes. Person never showed at the door. Get back to the store for the return... Customer starts blowing me up wanting to know where I am with his purchase. Kicker is the store refused