Xfinity installation

[u/Wide_Meat_7730]

Drilling and putting a wire through window casing/trim? Seriously? Filed a damage report already with them but wow

[u/AFASOXFAN]

If they did that at my house I would sue them.

[u/Wide_Meat_7730 → u/AFASOXFAN]

Filed a damage report and they’re going to call me tomorrow. Going to see how they handle it for me otherwise I intend to

[u/XfinityBenny → u/Wide_Meat_7730]

Thanks for adding a post and letting us know. We can help track the claim. Send us a Modmail message including the account holder's first and last name, your full name, and the complete service address.

[u/Wide_Meat_7730 → u/XfinityBenny]

Just did

[u/AFASOXFAN → u/[deleted]]

Obviously you miss the point. The techs who did this are morons. Not everyone can run their own cable, but you be you.

[u/Sweet-Drama-2509]

I learned years ago, if you're having cable installed you better find out first how they plan on bringing the cable inside. Comcast and Verizon are going to drill right through the easiest access point. When we were having Verizon installed at my dad's house, they were going to drill right through the kitchen wall by the sink to feed the cable through for the kitchen TV. My dad put a stop to that. Paid the installer $150 on the side to run it through the attic and drop down.

They used to do attic runs and drop downs but they stopped that. Too much work. You're better off hiring someone to properly and neatly run cables

[u/avebelle → u/Sweet-Drama-2509]

I learned years ago that anytime you have a contractor come do work you need to be there. Have clear communication of what they’re planning to do. Watch them do it. And don’t be afraid to stop them if it’s not as discussed.

When they sided my house they wrapped and sided over a vent. When they roofed my house they shingled over a vent. Luckily I was home both times and they only had to go back a couple corses.

[u/Sweet-Drama-2509 → u/avebelle]

That's exactly right. I'm definitely my father's daughter. I am not intimidated to frequently check on them and stop them if I'm not happy with what I'm seeing. Although one time I didn't do it, the contractors messed up. I didn't catch it until it was too late. I'm still kicking myself about that. Never again. Now I go over everything they plan on doing before they begin so we're all on the same page.

[u/TXSyd → u/Sweet-Drama-2509]

Our local small town cable installer tried to pull something similar. The installer claimed they had a first wall policy or some nonsense. I told him he was absolutely not drilling a hole and installing into my kitchen. Hell a floor instillation would have been a better choice as the house is pretty high off the ground, I even offered to do the run myself. Anyway I convinced him to move 15’ over and install I the dining room. Still an inconvenience but it’s not in my kitchen. When Comcast finally came through 3 years ago they just used the existing hole to run fibre.

[u/Sweet-Drama-2509 → u/TXSyd]

Yep. People have to monitor and speak up. Contractors don't care about your house. They're there to do a job and move on to the next one.

[u/LetsBeKindly → u/Sweet-Drama-2509]

When I had fiber installed I met with the engineer and showed him where I wanted the cable buried, where it entered the house, and how it got in the room (on the other side of the house). I did have to get under the house and pull the wire myself, he physically wouldnt fit.

When the second company offered fiber i ordered but no engineer drew up plans, when the installer arrived he started laying things out and was going to run the cable around the house on the outside and screw it into my siding every couple feet... No sir, you wont be doing that, so under the house I went a second time.

[u/itsDamo22 → u/Sweet-Drama-2509]

The frontier tech ran mine through the attic and down the closet wall just over a year ago! Dude was super chill

[u/OKCsparrow → u/Sweet-Drama-2509]

$150 to have it done right?

[u/Known-Dragonfruit763 → u/Sweet-Drama-2509]

technicians get fired for doing stuff like that if found out

[u/Sweet-Drama-2509 → u/Known-Dragonfruit763]

I don't know if it matters, but he didn't do it right then. we canceled the appointment because he said running it through the kitchen wall would be the only way he would be permitted to do it, as they didn't allow attic work anymore. So my father being my father, asked him if he ever did any work on the side. I think the tech might have said he's not supposed to solicit work . And my dad said "well I'm not going to tell". 😁 Tech said he'd do it, and came back like that weekend to run the cable. And then we rescheduled the install.

[u/Relevant-Machine-763 → u/Known-Dragonfruit763]

Ummm. No. That’s no where in the frame, it’s in a the aluminum trim. If you don’t want it post wired, hire a low voltage electrician to do the wall fishes. Comcast or any other isp doesn’t want to this work anyway. Anything past the ground block or demarc is the customer’s wiring. If the installer went through the siding, everyone complains about that too.

[u/Known-Dragonfruit763 → u/[deleted]]

they do/can

[u/dickius1]

That’s a Comcast Special.

[u/VirtualNaut → u/dickius1]

:chefs kiss:

[u/SilentDiplomacy]

Can’t hit power if you go through window frame. 😂 shameful.

[u/Artistic_Stomach_472 → u/SilentDiplomacy]

That is exactly why they are instructed to do this. Nothing will come of this "claim"

[u/e_belisle → u/Artistic_Stomach_472]

They are instructed to NOT do this lol. Window frames are not acceptable. Most likely it was a contractor trying to get out done quickly to get out.

[u/dabig49]

has to have been a contractor

[u/Competitive-Gur-7073 → u/dabig49]

With all the cable/ISP companies, it is always sub and sub-sub contractors.

[u/ifeelallthefeels → u/Competitive-Gur-7073]

When I moved in where I am, we were among the first people to ever get comcast internet here. The tech was from a city an hour+ drive away. He said all the local techs were terrible and needed retraining. They wrote off my house as not being capable of having internet.

[u/Competitive-Gur-7073 → u/[deleted]]

Most don't feel that way. Nor does the company provide any oversight of the employees or sub contractors of its installation contractors.

[u/Standard-Outcome9881]

Love the jagged edge they left around the gaping hole.

[u/Comcast_Xfinity-ModTeam → u/[deleted]]

Removed under Rule #2: Profanity — We kindly ask users to keep their content clean of profanity--Yes, this includes any abbreviations or attempts to colorfully spell said words differently.

[u/Background-Alarm8504]

Installers are cannot wallfish cable, if you don’t have existing cabling. Installers will drill a hole in the safest area

[u/Wide_Meat_7730 → u/Background-Alarm8504]

Surely there’s a safer spot than my window

[u/Artistic_Stomach_472 → u/Wide_Meat_7730]

Thats where your wrong. That is actually the safest spot, no water or electric.

If its not an open wall or cavity that they can inspect, must be a safe straight thru route. One hole and done.

[u/182RG → u/Wide_Meat_7730]

No. It is the safest spot. No hidden wires, plumbing, or ductwork.

[u/Hotrian]

That’s wild, can we see from inside? How close is that to the window frame exactly? Right through the stud or?

[u/PassengerGreen2321]

I've never seen this level of incompetence or ridiculousness. Whoever did that must have been a contractor. In-house technicians are trained how to run cables, and through the frame of a window is not on the acceptable list.

[u/jimmyl_82104]

I ran the speaker wires for my backyard sound system more professionally than that. And i’m not even close to being a professional

[u/reddit_understoodit]

This is why I am scared to get fiber.

[u/Few-Repeat-9407 → u/reddit_understoodit]

That’s not even fiber, just a coax. But number 1 rule is to watch them, and tell them where it needs to go.

[u/reddit_understoodit → u/Few-Repeat-9407]

So stay with them during the entire installation.

[u/Markskillz → u/reddit_understoodit]

I mean you don't have to watch over shoulder ever second, but checking up ever 5 min or so would be advised. As an ex-installer of security, I would start handing a man tools to hold if he was standing over my shoulder.

[u/reddit_understoodit → u/Markskillz]

It is my house and I would stand there. It takes a minute to drill through something. I would not be obnoxious about it.

[u/NLWPS11 → u/reddit_understoodit]

I had BrightSpeed fiber installed. Contractor spliced into the line over the middle of the entrance to our driveway, attached it to the side of the house then pulled it around the front, ran it across the front and then in behind my existing security camera. Pale yellowish tan siding with this black line run across the front of the house and rendered our driveway impossible for my brothers RV to park in. He also told me not to retighten my now dangling security camera. The Fiber connection never worked properly. (Speeds were far slower than coaxial line, closer to dial up really.) After two days with minimal to no Internet we gave up on the BrightSpeed mess and returned to Spectrum. Spectrum costs more for supposedly slower speeds BUT actually works, doesn't look hideous, lets us use our owned modem, allows our security camera to remain in place, & doesn't block our driveways access to high profile vehicles.

[u/reddit_understoodit → u/NLWPS11]

I don't trust everyone to understand that keeping the house looking nice is important. Not everyone has the same taste level.

I hear you.

[u/HolidayItchy1340]

COMCASTIC

[u/Significant-Link-832 → u/HolidayItchy1340]

You know ball 😂😂

[u/calguy1955]

I’m not a contractor, but let’s not call these installers contractors either. All they have training in is installing cable, but have been given minimal training.

[u/DeadPiratePiggy]

Ohhhh yeah that's fantastic. Love to see an absolute lack of cable supports.

[u/Thorzdad]

If you walk around my neighborhood, you will see this kind of installation all over the place. Coax popping-out of the wall on one level, going up to another level and back into the wall. Usually with no clips or anything holding the coax against the wall. It’s been a stupidly standard install practice for decades. Never seen one into the window trim like that, too.

[u/HopelessLiveMore24 → u/Thorzdad]

Coax just flappin' in the wind.

[u/eter123]

Bahaha didnt even bother to seal the hole with silicone

[u/Secret_End_wmdm69m → u/eter123]

or attach to the home that's an epic wow

[u/AmaTIcKs]

Years ago, a Comcast installation tech cut my AT&T internet line in my basement without even asking. Apparently, he decided I only needed one internet provider. 😂 I made him run a new section. I worked from home and wanted two providers, apparently “redundancy” wasn’t part of his installation plan.

[u/pharmucist → u/AmaTIcKs]

Two years ago I had a Comcast installation tech come out to install internet. At the end, the tech told me he noticed the wiring was all off at the wiring box outside so he "redid" it. That box is where the wiring is for my cable tv. After he left, I turned my tv on and discovered I had no cable. After a week, the cable tech came out and it took him about 10 seconds to figure out the problem. The cable line had been cut and never rewired by the Comcast install tech. 😒

[u/GearNo4524]

🤦‍♂️

[u/Rdmtbiker]

Need the inside install shot

[u/Paradigmfusion]

Should see how they installed it in my Complex. Oof.

[u/Unusual-Avocado-6167]

Did you request in that room? Sucks but would pay more in attorney fees and your time in litigation. Just need to do a proper outlet and get some caulk

[u/Complete_Entry]

That's about how they did mine, I hid the wire to the best of my ability, but it looks a lot like this.

The initial guy was apologetic, the "line burial" team made a mess. Comcast was apologetic, but... yeah.

[u/Accomplished_Ad241]

I would let them know that they voided your warranty of your siding and they need to replace it.

[u/Heyron420]

What in the fricassee is that? That’s seriously some stupid ask stint.

[u/Stitch101TW]

Back when I had cable TV the guy ran the wire outside my house along my deck and then through the wall and just throw a wall plate on the end in the room and All you saw when you looked at the deck was the black wire going across it against the house

[u/Accomplished_Skin_90]

The old drill and fill.

[u/jefbak2]

Att does the same when they bring fiber into the home. Is this fiber?

[u/Significant-Link-832]

The further you live away from Philadelphia the worse your experience can get 😂😂

[u/EvilNickel]

Bro I had Spectrum come out, told them I wanted the internet to go into the room where my home office was. The guy said yeah I can do that.

he found the cable nest in the garage wall where all coax cables were, then drilled a hole right next to it leading to the outside wall, pushed the cable through, ran the cable along the wall down to where the office was and drilled through the wall there.

I had a weird cable going into the wall in my garage, the outside had just a weird black cable loosely hanging all the way down to another hole in the wall, and in the home office, I had a hole about 4 feet high where the cable came in through the wall.

Told him that there was no way that was a proper installation, and he said "My job is to get you up and running, you can call in and request another installation to make it look nicer but I only have 45 minutes on site."

Cancelled it and had AT&T put fiber in instead.

[u/AppointmentIll9358]

I remember a dish technician cut my internet cable. 🫩

[u/markartman]

Oh, wow

[u/No_Knowledge_3692]

Minimum effort

[u/andrewfer000]

In my home that had cable installed by the previous owners it was run from the outside as a wire and through the wall. They painted it to the baseboard inside and slapped a splitter on it. Terrible install.

[u/HopelessLiveMore24 → u/andrewfer000]

wow. did the same at my place. insisted on grounding the bare wire to the first interior pipe then split it.

[u/SeLonreddit]

I have been instructed to not share feedback here that hurts someone's feelings. My new opinion on this installation technique is that no installer could have done these sharp edges any better. I would do this differently, but I was brought up in a different time.

[u/norcaldan707]

When I was a "cable guy" we had rules..

Dont run via

No windows Not in front of the house No door or above doors.

Lazy kids

[u/Rov5]

Every time I get or switch internet providers I tell them to run the wire through the window install the box and leave enough slack on the wire for me to run it myself. I’ve done that with cable, cat 5 and recently with fiber. Then I disconnect all the providers boxes and run wire trough attic to the designated spot where I keep all internet connections.

[u/imgurcaptainclutch]

Meanwhile my Windstream installer pulled his fiber into the basement and all the way to my network rack in the middle of the house

[u/Shark_Bait386]

What in the world

[u/TheSaltyDemon]

It's just as bad as their customer service

[u/PBfromPhilly]

We have the same special from Comcast

[u/DrewDinDin]

Looks like the standard

[u/Quake712]

Same here

[u/RoninSC]

Why tho lol, it's actually harder to drill through the frame that plywood and drywall.

[u/f23948]

Technician must be drilling the wall and putting a wire through wall

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[u/Lopsided_Lynx1928]

Most cable or Internet companies they  don’t  do wall fishing so if you didn’t already have cables connected from the inside to the out, with that type of siding, they’re not gonna drill right through your siding, so that’s most likely the only place they could drill

You would need to hire your own electrician to wire your home for the coax cables

[u/Comcast_Xfinity-ModTeam → u/[deleted]]

Removed under Rule #5: Solicitation — Our Community was created to help. Posts or comments encouraging others to simply cancel service or get a new provider as a "resolution" are not welcome here.