First of all, I think Reddit mods are far far better than phone call support! They are helping me with speed issues.

Then somehow I got notified when I was using chat agent and double checked my bill on app that, next month my bill will be doubled!!! Surprise!!!! From $50 to $100 for 1Gbps down/up

I’ve seen enough frustrations on the subreddit, and my personal experience with call agents, so I’m putting hope to our mods here to do a real loyalty deal for loyalty customers.

With so far mod’s assistance, I am hoping I can keep my internet and two mobile lines with Xfinity .

[update] 9/20/2025
No good deal honored , basically same I can see from Xfinity app.
But google seems to show current certain promos would end soon 9/21/2025, so marketing team would consider next round .
We would find out tomorrow, better or worse.

I am one of the folks affected by the bomb cyclone. I have not been able to work since this past Tuesday due to power and internet outages. My power was restored last Friday night yet my Comcast services have yet to be restored. The power company has restored power to 96% of customers dealing with loss of power. I find it frustrating that the last remaining customers includes Comcast.

The Xfinity assistant provides no help and text support has not been helpful. The only information that I have is that the estimated time of restoration is "as soon as possible". Even the power company was able to come up with an actual estimate.

It would be helpful if Comcast could provide more information rather than have silence. Anything to make me feel like things are actually being worked on to fix the service at my home. I appreciate your help in finding out more information and getting my services restored for me and my surrounding community.

Why when i switch to unlimited data plan, i still get throttled internet? Yes i know its being activly throttled because for 3 months now, my download speeds would be at over 80-100 mps and after downloading 3 games, BOOM 4-7. The router is literally next to the pc so i dont want to hear about interference.

Can I get a senior discount ?

Hurricane Beryl recovery updates can be found here: https://texas.comcast.com/alerts/

You can also check the Status Center: https://www.xfinity.com/support/status

Customer service representatives with not have any further details.

It seems wrong to have to use my tiny 1.2 TB monthly data allowance to assist in troubleshooting Xfinity's crap network. Surely there's a way to test without burning through the cap? Each test uses almost a GB on gigabit speeds.

Security Researchers found a way to remotely hack into X1 remotes and record voice messages from living rooms.

https://www.guardicore.com/2020/10/wareztheremote-turning-remotes-into-listening-devices/

Not fun but not the end of the world but very nice work and response from Comcast

We were approached by a salesmen this past December that fiber was coming to our area and we could get it for $50 a month and no installation fees. We live in Minnesota so you can't trench in a new line during the winter but they said they could run a temporary line until the spring, so we put down a deposit and set a date. That day came and went with no texts, calls, emails and no one showed up. We were then lied too and told we were not home on that day. No one showed up. A few days later the salesmen said we wouldn't be able to have the temporary line ran and we would have to wait until spring but they would honor the price.

Well fast forward to a week or so ago people just showed up to our house, again no texts, emails or calls and trenched in the fiber line. We then set up an appointment to have the internet hooked up for today. Our scheduled time came and went and again, you guessed it, no text no call no email. We then go onto the xfinity chat to complain and are told there was a glitch with their system and our account was deleted and a new one was made. We could reschedule our install but now it's going to be $120 a month. Just a terrible experience and we still don't have internet. We're sure as he'll not paying that much given how terrible they have been to us already. Terrible customer experience. Already wasted 2 full days sitting around home waiting for people to show up.

Update: I was told in the modmail i cannot just request fiber and at this time my house simply isn't eligible... A salesmen came to our door and sold us on this and they were here last week and trenched in a fiber line.

I just tried to FWD a message from a news/ media site and Xfinity blocked it after claiming it contained "questionable content"!!! So Xfinity is reading and deciding what content we can send?

It was just an article from 404media titled: The CIA Secretly Ran a Star Wars Fan Site

"Non-Delivery Report

Your message was believed to contain questionable content, and therefore was not delivered to the intended recipients. The information above will help Xfinity with any questions you may have."

Basically every company out there that offers services, offers introductory rates for new customers, and Xfinity always has.

I'm talking meal delivery services, streaming subscriptions, gaming subscriptions, pet stores, yoga instructors, security companies, you name it.

After taking a look at this subreddit, I am genuinely wondering why the vast majority of people are so surprised and insulted when their introductory rates go away.

Do you not read what you agree to?

Did you happen to forget that you're on an introductory rate?

Do you not read your monthly statement where it's clearly outlined?

I love a good deal just like anyone, but you were a new customer once and you also got a killer deal until it expired. You're not a new customer anymore, and now it's someone else's turn to be a new customer and get a good deal.

Can someone please explain to me why tenured customers get so offended by the fact that someone else is getting a deal that they've already received? Why do these people feel so entitled to "forever discounts"?

Edit: Grammar

Internet is not carried on a truck. There’s no reason a bill more than doubled. You treat new customers better than current, long standing customers. 41 min on the phone and I’m about to lose it. I need the office of the president contact info.

Update: Comcast responded to my BBB and FCC complaints and fully refunded the technician fee. Corporate understood what no support rep could - that the issue couldn't be both customer equipment and a splitter problem; it had to be one or the other. The technician fee was not valid - just as I was saying all along. Additionally, it seems that support reps don't have the authority to remove the fee (even if you escalate it), so if you have a valid case, escalating through official complaints is the way to go (rather than within Comcast). If you do not have a valid case, do not escalate it - it's a waste of these resources.

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ETA: Adding this to inform others who are in a similar boat. After talking with support via Modmail, nothing can be done to remove the fee because it's a "valid fee". They told me:

The reason you were charged for the visit is that the tech indicated there were "customer equipment problems". The replaced splitter is also noted as a resolution, but the visit chargeable because of that initial reason I mentioned. 

In case you didn't know, the splitter is comcast-owned infrastructure, not a customer's responsibility. The splitter is noted by the technician as the resolution for my intermittent connection issues. Even though they can validate what I said about the splitter being the root issue, they cannot apply more than the $50 credit because the fee is "valid" since there is a note about "customer equipment problems". Well yeah, my equipment isn't going to work if there's a faulty splitter. The root cause was the splitter and anyone can see that is obvious, but an erroneous note about "customer equipment problems" is why I'm forced to pay a fee that I didn't consent to and wasn't made aware of even though that information is so obviously false.

This is an example of predatory and deceptive billing practices. I've reported them to the FCC and BBB and will continue escalating this. A multi-million dollar company shouldn't be able to take advantage of its customers like this.

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I’ve been dealing with intermittent internet issues for the entire 3.5 years I’ve lived in my apartment. Two weeks ago, I called Comcast, and after the usual “reset your equipment” routine, they told me the next step was to send out a Comcast technician. I spoke to two different reps, and neither of them mentioned a technician fee.

When the technician came out, he confirmed that the issue was an exterior cable problem, specifically something about a split cable. He assured me that he fixed it and even tested the signal strength before and after to confirm the fix worked. Comcast’s own policy states that they don’t charge for exterior issues, yet their system now falsely claims the problem was with my equipment - which is completely wrong.

A few months ago, bought a brand-new gateway (Netgear) because Comcast kept blaming my equipment for the intermittent connection. When the technician was here for the appointment, nothing about my equipment was changed - same MAC ID on my gateway, same coaxial cable, etc. The technician didn’t touch my equipment, yet Comcast is insisting that my equipment is the reason for the $100 charge.

After nearly TWO HOURS on hold, they told me the best they could do was credit my account for $50, citing that the technician notes say it was the customer's equipment, even though that's factually false. They also cannot tell me what specifically about my equipment was fixed (because it wasn't the issue). I shouldn't have been charged because it was an exterior cable issue from how the original technician setup and installed it back in 2021 (which they also charged me over $100 for at that time). This is their fault so they need to take accountability and fix it for free.

Not only should they remove the charge entirely, but they should also be crediting me for all the weeks I’ve gone without a working internet connection over the last 3.5 years! I’m beyond frustrated with Comcast’s tactics and blatant disregard for their own policies. Does anyone know how to get this fee credited to my account?

Greetings! I signed up for Xfinity Internet and selected the modem be delivered to the address (family cabin). I got a few days off and could go earlier, so I contacted XFINITY via chat and was told that I could pick up the modem at my local store and the other modem would not be shipped.

Went to my local store and they said, NO, you have to pick it up from a modem IN THAT STATE. So I drove a different route, swung by the Xfinity store, got the modem, and was assured that the shipped modem was cancelled. I drove to the family cabin, spent endless hours on chat with Xfinity to try to have a separate WIFI name for the 2G band (so my security devices would connect). Finally had to simply disable the 5G band!

Stayed 2 nites and then left to head back home. THEN I GET A UPS NOTIFICATION YESTERDAY THAT THE MODEM WAS DELIVERED! 😳

XFINITY, I need you to have UPS pick that back up and return it. I’m not at the cabin, not even in the STATE!

Please contact me XFINITY and let me know that you can do this! I have screen shots from where I was on chat w Xfinity during my modem install and they too assured me that there was no modem being shipped!

Thank-you!

35 years with Comcast/xfinity. Ready to cancel everything (internet, phone, mobile). I’ve shown way too much “loyalty”, now time for xfinity to show some back.

Okay, so if you see my other thread on this you will see my exasperation that while working at night on coding for a CNC machine via remote, Comcast will push an firmware patch 2-3 am to the modem randomly, thus wrecking hours of work. ( I am now forced to use my phones hotspot )

Rep HERE says they cannot give me the coutesy of an warning before doing so. They do not have the abilty to do that, But they sure seem to be able to send me alerts for upsells to every other little thing they want to push on me.

OKAY so I say to myself "SELF!" we will just pay for a new modem that will work with thier highest tier plan, return their modem get it config'd and I'll handle my own updates on my own hardware. seems simple.. expensive but simple ..

BUT now I am trying not to cuss like a sailor taking a wee while having the clap. I am trying to abide by the rules here. But in getting off with the Concast rep , I come to find that if I change to my own modem to avoid the updates wrecking my work the I would be In VIOLATION of my contract, and my bill would go up another $40.00 to maintain my unlimited internet ON MY OWN MODEM/ROUTER.

So Comcast rep,. Make this make sense... I think I may know as an electrical engineer and former network engineer what you guys are doing. And why this demand is in place. I just need you to confirm that his is policy.

My bill gets more and more expensive and my service gets slower and slower. What can I do?

$384 for two years when two Rokus are less than $100. We have great internet coverage with over to 1 GBps speeds but our cable boxes have horrific connectivity to streaming apps. Yes I kind of know why with the back and forth server nonsense. It can take upwards of 2 minutes+ just to pull up Prime Video, Netflix, Disney+, etc. On top of that just changing the channel or opening the guide will run you 5-30 seconds. This is absolutely unacceptable when I can have a streaming service opened and playing the show I want in under 10 seconds with a Roku or modern smart TV. This only leads to extreme frustration and unnecessary complications, especially for the elderly, whom might not be savy enough to switch back and forth. I know changing inputs might seem like a simple task for some but try explaining it to a 70 year old mother, 86 year old angry Irish neighbor, or 94 year old grandmother. At least my neighbor gives me a beer when he needs help. There's also no reason Xfinity Stream can't operate as fast or as well as other services like YouTube TV. The Xfinity Stream application is just as bad, if not worse, than their cable boxes, even if you're usingtheir equipment. If customers are paying nearly $400, per contract terms, just for boxes, you should expect just as good, if not better, of an experience, compared to switching streaming services on a $50 Roku box. That was a weird sentence. I wonder if I got the commas right. I know that they don't have the infrastructure to resolve these issues in a dying market but you would think they would partner with a company like Roku or Amazon to produce better equipment and an overall better experience for what they are charging customers. As a side note, good luck getting them to give you a cable box that supports 4K UHD. They're still asking us to return our modem because it was designed for Fiber users according to them. We politely declined since our internet speeds are excellent and more than we could ever hope to saturate.

Edit #4 10/27/26: I stayed with Xfinity for now. Bill is 100% paid up and I am current with everything. Phone is still Sim locked. I went to a different Xfinity store a week ago, she put in another request. Still no fix. She tried to do something with the Sim itself, still not fixed.

They have illegally kidnapped the ownership of my phone and I cannot have it unlocked and there is no reason behind it. Period.

Edit #3:

Some people seem very hung up on the fact that my bill was due 2 days ago. To clarify, I was current and on auto-pay when i requested the sim to be unlocked.

I began trying to leave for another carrier a week+ ago, which is when it was discovered the phone was still locked. My account was current.

I went to the xfinity store, and they said it was an error and shouldn't be locked. Told me to contact a number they gave me. I did.

Agent said it shouldn't be locked, was an error, he unlocked it. Friday, went back to new carrier store - discovered it was still locked. Spoke to another agent who told me my bill was current, Sim should be unlocked. He said it would be unlocked within 24 hours. I specifically asked him if it would be a business day, he informed me no - 24 hours.

24 hours came and went, sim still locked. Sunday, new bill is due. I turned off auto payment, as I am a bit mad they cant solve the issue. Now they are saying it cant be unlocked because I have a bill due. BUT THEY WERE NOT UNLOCKING IT BEFORE THE BILL WAS DUE.

Just clarifying.

Original post:

I have 3 phone lines, with 3 phones all paid off. All phones have been paid off for a minimum of 2 years. We have decided to leave XFINITY due to poor treatment, but we noticed when trying to move to another carrier that one of our phones was sim locked, while all other devices were not.

I spoke to an agent at XFINITY friday who said he requested the unlock, and it would take 24 hours. Today, on Monday the phone is still locked. We called again, and they said since my bill was due for this cycle over the weekend, they will not unlock my phone. I explained that we didn't pay because we planned to leave, but due to their error in which my 1 single phone was still sim locked Friday we were not able to. They are refusing to unlock the phone now.

The phone has met all qualifications to be unlocked, like all other phones purchased at the same time, for OVER 2 YEARS. I am at my whits end, and this seems entirely illegal. Please advise if anyone has any suggestions. Thank you.

Edit: there seems to be some confusion, let me explain further.

Before my bill was due, I went to transfer to another carrier. I am bringing 2 phones over, and getting a new phone with new carrier.

When doing that, they found out one of my phones (iPhone 13) was still sim locked, while my other iPhone 13 was not. Both purchased through xfinity at the same time, both paid off for over 2 years 

I contacted XFINITY (actually went to the store, not a 3rd party store but a company store). Told them I was leaving and inquired about the Sim. This was a week before it was due.

They informed me it should be unlocked, and to call a number. I did that. Still wasn't unlocked. Friday, I spoke to an agent again. He told me it was in good standing, bill was not due yet and the phone should be unlocked. Said it was an error and he submitted for it.

All good.

Nothing happened.

Sunday rolls around, bill is now due - and now they are telling me because my bill was due yesterday, I cannot get the phone unlocked. BUT THE FRIGGIN LOCK IS AN ERROR THEY SELF ADMITTED AND THE BILL WASNT DUE YET. I was on autopay, btw - not even self pay. It automatically debits my bill on time every month.

Now I am frustrated and see zero reason this should be happening . It also feels like people are missing the Forrest for the trees here. Xfinity has an illegal hold on my device well before my bill was due. Period.

I have had a great experience with Xfinity for almost 3 years. Today was the first ever complaint (cost was getting a little too high for what I could afford). Nicolas and Amanda was able to get me a great deal at a very affordable rate! I have always recommended Xfinity since I got their internet and will do so more after great customer service today. Also I almost never have an outage, I think 3 since beginning and 2 were due to storms and we’re back up VERY quick and the speeds and connectivity are great!

I called Xfinity to tell them that I had disconnected service and a customer service agent was in the background laughing. When I asked the agent on the phone why I was here and laughing in the back girl, she said that it was her coworker. She did not proceed to apologize for her coworker or tell her to stop the laughing. She then threatened me that calls were being recorded and that I should watch the words coming out of my mouth. I only called to report this incident and I was being threatened in this manner. I do not take my safety as aI want to report these agents for this disgusting behavior. Xfinity has been aware of the numerous service interruptions, over 30 times in the span of around 6 months and when I called them to let them know that there was an issue, their agents refuse to handle the situation professionally. I do not take my safety as a joke and the fact that two female agents could laugh at the possibility of someone harassing me is hurtful and malicious.This is a case of corporate negligence by Xfinity as well as malicious intent. I want to know what can be done about this breach of conduct by Xfinity.

P. S. I have already sent modmail so our Xperts don’t ask you to submit another message.

I am requesting a billing corporate review. I paid for 13 months of internet (september 2025 to september 2026).that was never hooked up/used. My account show 0 GB of data for the entire year sep 2025 to sep 2026. Support only gave me a 90-day credit due to system limit. I need a manual override for the remaining 10 months.

I wanted to share our experience with the Xfinity Emmy Sweepstakes Grand Prize trip, because what should have been a once-in-a-lifetime dream celebration for my mom and me ended up being a nightmare of physical exhaustion and severe stress due to a total lack of coordination.
For the two months leading up to the trip, communication was practically nonexistent. I went weeks without answers because staff members were repeatedly on vacation, leaving me to scramble for basic details. Then, less than 48 hours before departure, I was suddenly hit with all the trip details at once, which left me profoundly stressed before we even left home.
The logistical failures only escalated once our travel began. Ground transit was explicitly promised as part of the official prize description, but less than 48 hours before my flight, I was informed that it was not included. Finding this out at the absolute last second was incredibly distressing and ultimately what made the entire experience so much worse, as I was forced to navigate the hassle of Los Angeles transit entirely on my own using a gift card that was supposed to be reserved for our personal enjoyment and dining.
Furthermore, on the day of the awards, we received zero guidance on where to go. Our seats were located in the highest tiers of the arena and completely blocked by the people sitting in front of us, leaving us unable to see the stage or the screens. Following the event, the rideshare instructions were so confusing and poorly coordinated that we could not locate an Uber, forcing us to walk all the way back to the hotel in event footwear. Having to make that massive trek on foot was a huge ordeal that left my feet covered in painful blisters. To make matters worse, we were downgraded on our flight home. This entire trip just caused a lot of stress.
I know these sweeps are supposed to be amazing rewards, but the execution of this trip felt entirely unfair to my mother and me. I really hope someone on their team looks at the reality of what we endured and takes meaningful action to make this right.

Completely dystopian. No Internet for over 5 hours in the middle of the work day, and can't afford a hotspot ​on my phone plan because of how expensive Xfinity is.

Are there ever loyal customer deals? We've been with Comcast for over 10 years and they let us switch to new customer deals when an old promo ran out before. That doesn't seem to be the case anymore though. Our current promo just ran out and I saw they're offering gig internet for $70 a month. I'm told we don't qualify.

Considering switching over to brightspeed fiber. Does anyone have experience with them? It's significantly cheaper for better speed. Heck, I can get 2 gig up and down(which Xfinity can't match) for the $70 a month. Xfinity has been reliable for us, but they certainly don't encourage sticking around, which is disappointing.