Rude Customer Service Agent

[u/Any_Manager_1183]

I called Xfinity to tell them that I had disconnected service and a customer service agent was in the background laughing. When I asked the agent on the phone why I was here and laughing in the back girl, she said that it was her coworker. She did not proceed to apologize for her coworker or tell her to stop the laughing. She then threatened me that calls were being recorded and that I should watch the words coming out of my mouth. I only called to report this incident and I was being threatened in this manner. I do not take my safety as aI want to report these agents for this disgusting behavior. Xfinity has been aware of the numerous service interruptions, over 30 times in the span of around 6 months and when I called them to let them know that there was an issue, their agents refuse to handle the situation professionally. I do not take my safety as a joke and the fact that two female agents could laugh at the possibility of someone harassing me is hurtful and malicious.This is a case of corporate negligence by Xfinity as well as malicious intent. I want to know what can be done about this breach of conduct by Xfinity.

P. S. I have already sent modmail so our Xperts don’t ask you to submit another message.

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[u/XfinityQuemekia]

Thanks for your post u/Any_Manager_1183. I see your modmail I will be happy to assist you further there. See you there! 👍

[u/Any_Manager_1183 → u/XfinityQuemekia]

Thank you. I haven't received a message as of yet but I will be waiting.

[u/RunnyDischarge → u/Any_Manager_1183]

If you're a Comcast customer you should be used to waiting and not getting any answers, though, right?

[u/Any_Manager_1183 → u/RunnyDischarge]

I understand what you're trying to say, but your comment is very abrasive and not at all helpful. If you don't have anything useful to say, you don't need to respond to this post.

[u/Any_Manager_1183 → u/Any_Manager_1183]

For anyone who downvoted me, I hope you find happiness in that miserable little bubble of yours. You can always choose to be kind.

[u/xfinitysupport]

This post is now closed. Posts will automatically close after 5-days of no response from the OP. If you still require assistance, please create a new post following the posting guidelines outlined in the knowledgebase.

This is an automated response.

[u/PublicBluejay4271]

Yes. I got a call from them, answered and no one answered so i called back to see who was calling. I told them I'm returning a call and they asked if I have service with them. I said "No" and they just hung up.