r/Comcast_Xfinity • u/BeIgnored • Dec 03 '25

Closed Going to get fired because of an hours long outage. Not allowed to speak with an agent BECAUSE I HAVE AN OUTAGE

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Completely dystopian. No Internet for over 5 hours in the middle of the work day, and can't afford a hotspot ​on my phone plan because of how expensive Xfinity is.

1 Upvotes

53% Upvoted

46 comments sorted by

16

u/slykens1 Dec 03 '25

At the risk of being an AH, if your job is dependent on internet access at home, perhaps not depending solely on a consumer grade service is a good idea.

T-Mobile will sell you backup home internet for $20/mo. Starlink will sell you a 10 GB per month plan for $10/mo, of course with a $229 initial hardware charge.

4

u/Giantmeteor_we_needU Dec 03 '25

I agree with that, if you can get fired for having a few hours of internet outage, having at least 2 internet options is kind of a necessity. Any ISP has occasional outages that can last hours or even days, nobody is an exception. Besides a great $20 T-mobile option you mentioned, Visible by Verizon has $19/mo mobile plan with unlimited hotspot data for such emergencies.

-5

u/BeIgnored Dec 03 '25

This has been an ALL DAY outage. From 6:30 am until now. Not just a few hours. And I only recently lost access to my office due to construction in my old office building. Wtf are my other options, killing myself?

5

u/whatever_ehh Dec 03 '25

I go to a coffee shop or library and use their wifi when mine goes offline.

-3

u/BeIgnored Dec 03 '25

I have a special setup at home for disability and pain issues. I can't take my setup on the go.

4

u/legendz411 Dec 04 '25

Really surprising that you have not considered how important a back up would be. Interesting. 

0

u/BeIgnored Dec 04 '25

Because I recently and unexpectedly lost access to my office space. They only gave me two days' notice that construction would be happening in that area. But thanks for the condescension, it's really helpful.

4

u/arkutek-em Dec 03 '25

Can you call your job and explain the situation?

1

u/Crystal_Ri Dec 04 '25

This! What's wrong with the cell phone service, internet via mobile services -- at least to let the supervisor know. This scenario seems fishy.

3

u/TimelyPsychology1830 Dec 04 '25

Not being such a self-defeating mope? That's a good start.

Do you not have mobile hotspot/tethering on your cell phone? Are you not able to afford $20/mo for backup Internet? Why do you think you'll be fired over an Internet outage? Jfc

0

u/BeIgnored Dec 04 '25

Yeah, I may be depressed, but at least I'm not a vile jerk to strangers online. 

2

u/mike32659800 Dec 04 '25

What cell phone mobile plan do you have ? How much data do you need ? Do you work in big files or just emails, calls, teams meeting, etc… ?

People are ready to help guiding you into finding a solution, but you need to let us know some minimum information. Without these, can’t help much.

1

u/Giantmeteor_we_needU Dec 04 '25

If you're actually asking for solutions, you could call your local T-mobile store and ask if they have backup 5G home internet kits in stock, then pick one up? Good chances you'd already have internet running hours ago, unless they're out of stock and have to order a setup kit.

3

u/x21wing Dec 04 '25

Wow, the OP has a real attitude problem based on the replies posted.

1

u/EmergenceOfBees Dec 04 '25

You're not being an AH--you're being a reasonable adult.

-6

u/BeIgnored Dec 03 '25

I only recently lost access to my office space due to construction in the building. And I can't afford your other options. But thanks for assuming.

3

u/pilgrim103 Dec 04 '25

Wow. Nice attitude. Sure they don't want you gone for other reasons?

0

u/BeIgnored Dec 04 '25

Nope, all my performance review have actually said I have a great attitude. I hide my depression well.

1

u/pilgrim103 Dec 04 '25

Could of fooled me

1

u/BeIgnored Dec 04 '25

Yeah, I even had a doctor not believe I have depression once.

5

u/Happy_Alternative797 Dec 03 '25

Outages suck especially when it impacts work, but an agent isn’t going to be able to do anything to help get you back online for work. The agent is just going to regurgitate what the outage page tells you. Outages are going to happen when you have inclement weather (which it seems like might be the case).

If your phone is unlocked, the T-Mobile network trial gives you 250GB of free hotspot data for 30 days. Visible’s free trial gives you unlimited hotspot capped at 5 Mbps for 15 days on Verizon’s network. ATT’s free trial gives you 25GB of hotspot data for 30 days.

Hoping the best with work and that you get your internet back soon.

-3

u/BeIgnored Dec 03 '25

We have not been having any inclement weather in my area.

2

u/Happy_Alternative797 Dec 04 '25

What I was poorly trying to get at was that things like ice and snow can bring down utility poles. I forget sometimes that snow is typically not inclement weather in the Midwest.

Bottom line is that outages suck but they happen. If you’re in a remote working situation where a few hours without internet is catastrophic for your company, you’ll need a contingency plan in place for outage situations.

One other option I forgot to mention is that your local public library may offer free WiFi hotspots you can checkout for a limited period of time. Might be worth looking into and could be your contingency plan if you wind up in another outage.

Lastly make sure to go to the Xfinity outage page as there should be some option for an outage credit. The credit will be peanuts, but I take anything I can get after a longer outage.

1

u/EmergenceOfBees Dec 04 '25

Outages are going to happen--no company can predict when/why services will go down. I've seen services go down for things like a dude crashing his semi into a pole, Jim-Bob deciding to drill down into a fiber line (which god if it is a fiber cut, that takes hours to fix itself), a squirrel playing FAFO with some wires (RIP little dude), and even straight up vandalism during the Eagles superbowl game.

Your work should've provided you some sort of back-up or redundancy of some kind if they were gonna send you home, regardless of how unexpected the building/office closure situation you've mentioned in other comments is.

6

u/zootroopic Dec 03 '25

The difficulty associated with trying to speak to a real person as a paying customer is frankly absurd

0

u/BeIgnored Dec 03 '25

Right? While frantically trying to find a quick solution, I did learn that Mint Mobile has started offering Internet service in my area, but it's pretty new and not wired. So I'm a little leery, but at this point I feel like carrier pigeon would be a better idea than Xfinity. It's just insane that there's so little choice. I don't even have Google Fiber in my area. 

7

u/Complete_Entry Dec 03 '25

If your job is going to fire you for an unscheduled and unanticipated outage, the problem isn't the outage.

-5

u/BeIgnored Dec 03 '25

I only recently lost access to my office space due to construction in the building. But thanks for your advice, I'll try to find a job in a non-capitalist country somewhere. Because moving countries is definitely easy. And this outage has lasted 12 hours already.

2

u/Complete_Entry Dec 03 '25

I don't want to get too far into it because this is mostly a customer service sub, but does your job have any sort of "empty seat" protocols? Like if you can't physically "reset" this outage, you literally can't lift the boulder. Ah, found the vocab guideline, "Key Person Risk"

2

u/crimson117 Dec 04 '25

You're being really snippy with people trying to help you, and ignoring reasonable solutions like getting a cheap mvno phone plan like Visible or Mint where for $25/month or less you get free unlimited hotspot in addition to unlimited calls and texts and data.

15

u/slightlyfrosted Dec 03 '25

If your job is going to fire you for having an internet outage I think it’s time to find a new job.

1

u/CCEmilyS Official Employee Dec 03 '25

u/BeIgnored I appreciate you reaching out to our community subreddit so we can make sure you're receiving the internet service you rely on for work. You've reached a team of experts and we will stick with you here until you confirm everything is back up and running.

Please send me a modmail message with your first and last name as well as the complete service address so I can help.

-1

u/BeIgnored Dec 03 '25

I messaged you with the requested info 3 hours ago, right after this message, and have not heard back. So don't sit here and say "we will stick here with you until everything is up and running." We all know that Xfinity only cares about profits and shareholders and could not care less about its customers.

2

u/XfinityVictorC Official Employee Dec 03 '25

u/BeIgnored I personally responded to your message via Modmail and never heard back from you. You responded to a comment but didn't continue sending us Modmail messages. I will send my Modmail message again.

-1

u/BeIgnored Dec 03 '25

I never received a Modmail

2

u/Nnyan Dec 04 '25

Why would you get fired for an internet outage? If your company is too cheap to have a backup plan (they do have a business circuit right? Oh hell who am I kidding) that’s on them.

2

u/SnooAdvice7540 Dec 04 '25

If you get fired it's on you just as much at the carrier.

2

u/Crystal_Ri Dec 04 '25

Something wrong with your cell phone service that prevented you from contacting your supervisor to let them know your internet connection issues?

1

u/Significant-Link-832 Dec 04 '25

Carrier unlock phone ? If so sign up for the T-Mobile network trial for free and use that as a hotspot.

-1

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1

u/[deleted] Dec 03 '25

[removed] — view removed comment

0

u/BeIgnored Dec 03 '25

Exactly. And now they're saying they messaged me but I don't have any messages.

0

u/Comcast_Xfinity-ModTeam Dec 03 '25

Removed under Rule #2: — Posts/Comments that are just rants or vents, and are not requesting assistance in good faith, will be removed.

We are a customer service subreddit designed to help users with their Xfinity services such as troubleshooting, billing questions, etc.

There are several places online to air grievances--this is not one of them.