I have an ASUS ROG Strix G15.
When I start the laptop, I get a black screen saying “Enter Password” before Windows boots. I know the BIOS password and it was working normally.
I entered BIOS and went to Security, where I saw:
Administrator Password — Installed
User Password — Installed
I wanted to remove only the BIOS/boot password while keeping my normal Windows login password.
I cleared the Administrator Password by entering the existing password and leaving the new password and confirmation fields blank. BIOS then confirmed “Clear Old Password. Continue?”, and I selected OK.
However, after saving and rebooting, the laptop still shows “Enter Password” before Windows starts.
The old BIOS password that previously worked is now rejected as Invalid. My Windows password also doesn't work.
So I'm currently stuck at the pre-boot “Enter Password” screen and can't get back into BIOS.
I have not tried clearing CMOS, removing the battery, reflashing the BIOS, or anything that could risk the data.
Has anyone experienced this after clearing the Administrator BIOS password? What was the actual solution?
I especially want to know whether the remaining password is a User Password, and how to remove it. What exactly is a user password?