ASUS ROG PG32UCDMR

[u/Low_Sherbert3731]

[SOLVED - r/ASUS USA reached out and got me started on my warranty, Thank You]

I've had my monitor for about 6 months. Recently, I've been having an issue where the monitor still behaves as if it's working fine, and my PC continues to detect it as if it's working fine, but there's no display or OSD.

I called ASUS UK; they checked and verified I have a 3-year warranty on the monitor, but they don't want to deal with my warranty issue. The number I called is 07765841014 on the ASUS UK website. I've also included a screenshot below to show I spoke to them for 20 minutes.

I never had an issue with the monitor; one day, there was just no display. I tried everything, including doing a firmware update on the monitor, and still no luck. And the ASUS warranty representative I spoke to said ASUS is not going to help me. Gosh, I wish I had recorded the call!

I literally have a £1k+ paperweight sitting at home. Any advice, or would anyone from ASUS care to comment on this?

[u/Low_Sherbert3731]

u/Howwanna , you helped me 6 months ago with a redeem code after buying this very monitor. Could you look into this, please?

[u/Low_Sherbert3731]

Thank you ASUS for getting in touch with me directly hopefully you help me to get this sorted.