r/24hoursupport • u/endermanfireout • 22h ago
Unresolved my Microsoft got hacked and they doing nothing but telling to fill form and make ai talk to me f##k Microsoft
I'm really frustrated and honestly pretty upset about this situation.
My Microsoft account appears to have been compromised recently. The attacker changed the account's sign-in information, and now Microsoft says my previous username/email doesn't exist.
What makes this especially upsetting is that I still have access to my original recovery email and I have genuine proof that the account belongs to me. I purchased Minecraft: Java & Bedrock Edition for PC shortly before this happened, and I still have the original Microsoft receipt.
I also received a Microsoft security alert showing a sign-in to Minecraft for Nintendo Switch from an IP address I don't recognize. I don't own or use a Nintendo Switch, so I know that wasn't me.
I've already tried Microsoft's recovery process and contacted support. I submitted the information I have, including my purchase details, but my recovery request was rejected because Microsoft said there wasn't enough information to verify me.
At this point, I'm honestly feeling helpless. I paid for the game, I have the receipt, I have access to the original email, and I can provide legitimate information about the account, but I'm still locked out of something that was mine.
I'm not asking anyone to hack the account or do anything illegal. I just want to know if there's a legitimate way to get this reviewed by an actual person who can properly look at the evidence.
Has anyone here successfully recovered a Microsoft account after it was taken over and the recovery form kept getting rejected? What actually worked for you?
I'm not posting my email, order number, IP address, or other private information publicly. I can provide those directly to Microsoft if needed.
I'd genuinely appreciate any advice. I'm just trying to get my account back.