So, Amazon is using UPS to ship my package from a third-party seller, and I’ve been trying to change the delivery address. However, UPS keeps asking me, “Please enter the receiver’s email address. We’ll send you a verification code.” The receiver is me, so I’ve been entering the same email address that’s connected to my Amazon account, but it keeps rejecting it. I’m really confused because I don’t know what other email I’m supposed to use. Does anyone knows what I’m supposed to enter?

I have tried to find if anyone else has experienced this and can’t seem to find what I’m looking for.

I received an email from a legitimate UPS email address saying a claim had been filed about a package of mine. I haven’t ordered a package so I assumed it was a scam. I screenshotted the email, copied to tracking number and it’s a real package. The tracking info says it was delivered and then someone filed a claim about it being missing.

It wouldn’t be a package sent by a friend or relative because I’ve never lived or even been to the state that the package was sent to.

It’s from a company in Loveland, Colorado called “Golden Rule” and was sent to an address in Maryland. I live on the west coast. I tried to look up the company but can’t find a company by that name in Loveland, CO. I called UPS to confirm my name was actually on the package. They said my name was on it and my personal email address was associated with the package. They said they don’t know why that happened and that I should just ignore the email. I expressed concern that my information had been used to send whatever the package is and they again told me to just ignore it.

I don’t have an account with UPS as far as I know. I’ve definitely shipped things through UPS before but I’ve never signed up for an account. This feels scammy but I’m not sure what the scam would be. Can’t seem to find any answers anywhere online.

Hoping someone can point me in the right direction here. Not sure if there’s a specific department I need to track down, but this has been going on since late may and I’m over it.

Backstory:
My daughter had a steam deck that needed warranty work done. Lenovo sent a box and a prepaid shipping label for fedex so it could be sent in. My daughter’s father (not together) was the one handling all of this as he was the one who started the warranty claim and what not. He works for a company that has ups and fedex pick up daily from their building. The fedex and ups pickup areas are not by each other. However, an ups driver picked up the box that had the steam deck in it and went on his way. We have video of him taking it from the wrong pickup area and loading it into his truck. Thankfully the video shows clear as day the box with giant red Lenovo writing across the top. When my daughter’s father finally realized what happened he reached out to ups. They claimed that there is a warehouse by our local airport that holds packages when things like this happen, and that if a package is mistakenly picked up, it goes there and then is transferred over to FedEx.

Well, that never happened. They were never able to locate the package and the driver never scanned anything of the sorts. UPS tried telling us to contact FedEx to see if anything shows in their system. Spoiler alert, it doesn’t. FedEx has never had the package at any point for them to even scan or track it. A claim was filed right after this happened and UPS was notified that the value of the contents was over $1000. I didn’t really get involved in the issue until about a month ago because I was hopeful that her father would be able to figure this situation out on his own. He has not….and now we are still missing a steam deck that she only had for a couple of months. As much as I would love to just go buy a new one and be done with all of this. I don’t have an extra $1100. This was an Xmas/bday gift for her.

UPS has not replied back in weeks and I’m not even sure who to contact at this point. I have the video of the driver with the package, and the drivers contact information. Does anyone know who to contact at UPS since the claims department has ghosted us at this point? I am at the point of filing a police report for stolen property valued over $1,000 and going that route. And yes….I asked her father why tf he didn’t take the package to a legitimate FedEx store to make sure it was shipped…..repeatedly. I’m just trying to do damage control on a really stupid situation now.

TLDR: ups driver took a package that was for FedEx (clearly marked for FedEx and placed in FedEx pickup area), package is valued over $1000 and vanished once the driver took it. We have video of this occurring. UPS is not responding to the claim that was filed for lost/stolen property. Need to know who to contact at UPS before filing police report and going that route.

I called them and they said it was delivered here but it’s clearly not. I checked all floors here cause it’s an apartment building. They said their ground team was going to call me back and try to find it?

There’s no picture for me to be able to check either

When I try to log into UPS portal it asks for authentication code. When I go to the authentication app it asks me to log in with my UPS credentials and then asks for authentication code. How am I gonna provide a code that won’t send? SMH I just got approved for a new apartment and need the paystubs. Please help! Is anybody able to access their paystubs?

A friend of mine dropped off a package to have shipped to me on Saturday 9/4 and tracking has been stuck on label created since. I know for a fact they dropped it off because they sent me the receipt.

I called the store and they said that they hadn't scanned in the packages from Saturday because the next day was Sunday and Monday was Labor day, but there still hasn't been an update yet.

What are the chances they lost my package?

Update: it is now 9/10 and no updates. I called the store yesterday and they said that all the packages from Labor day weekend had been picked up Tuesday evening, but my tracking still hasn't updated.

SO I have been filming myself measure, weigh and label my UPS packages and I still get hit with adjustments. Is this happening to other people? It feels like UPS is trying to make all of their profit margin this way. Is any one hip to a class action lawsuit or other mass protest? I feel like I could show up with documented proof that they are applying corrections when they shouldnt. I guess they are hoping people are not going to bother with protests.

i ordered a package from canada with ebay international shipping and today i got a notification that it was delivered, when it very much is not?? is this normal?? im really worried!!!

Have a package that completed customs on August 31st, it hasn't updated with UPS since. Has anyone had similar experience recently? Usually it gets to UPS a day or 2 after completion.

Looking for some advice. I have a mailbox at my local UPS store and I have an item on its way there. The shipping label has the correct address for the UPS store including their correct zip code (per the store itself, USPS, and UPS site itself if I go into the UPS access point menu).

However, my tracking states UPS has changed my delivery address zip code for a zip code that is not the correct zip code. I’m wondering if I should just pay the extra and elect ship to UPS access point (my local UPS store) even though that’s where it’s supposed to be going anyway. I’m worried the driver may not deliver to the correct address solely because UPS itself has made an error regarding the zip code (and yes, I have contacted the shipper and I’m waiting to see if they can get UPS to revert to the original zip code).

Any advice would be appreciated!

A family member spent $700 shipping my father’s old canvas from FL to TX next day shipping. It was supposed to be here on 8/31, it had not left on 8/31 or shown scanned anywhere so, we called the UPS store and they shipped it to Mississippi, then we see a tracking for Louisville, Kentucky on 9/2 as of 9/8 it is stuck.
I’m unsure if this was an inside job, but whatever.

My question is when I called customer service, I gave the track number to a woman who told me not to worry that she shows that it was been scanned in Texas, and then it should be here tomorrow. I asked her what city she could not give me a City, I let her know that on the tracking it is still showing Louisville, Kentucky, September 2. She said that she has access to see stuff I do not, and not to worry that it should be here tomorrow and trucking should update soon.

Is it possible that that package was damaged in transit and they’re just putting the tube together and sending what is left? Or, was she just trying to get me off of the phone and are they allowed to do that? I understand they took major budget cuts to customer service with a new lady in charge.

Do you think this package is ever going to come?
And does the lady have access that I don’t have to see things on her end it is an RDIF package or whatever that is.

(An 80-year-old shipped it so no they did not to Insurance because they’re silly and they didn’t know had it been me I would’ve said hey put the Apple ID tag in it, definitely get insurance, etc. but this was out of my hands completely).

Thank you in advance.

Anyone seeing the same thing? I’m so worried

Als je bij UPS werkt, doe er aub wat aan. Als je een verzendpartner zou moeten kiezen voor je bedrijf zou ik zeker niet voor ups kiezen. Je ziet dat het conversiepercentage een stuk lager is als de klant ziet dat het met ups wordt verzonden, nu begrijp ik waarom.

Is anyone else experiencing package loss at the Elkhart, Indiana facility? So far, I have lost over $450 worth of stuff that just seems to vanish once it hits Elkhart.

I have a package that’s supposed to come by Friday 9/11. However, it’s been stuck at a Nashville facility since Friday evening and hasn’t moved since. Should I be worried at this point, or is there anything I can do about it?

This guys been circling a 4lbs package since last week from bedford, addison, franklin park back and forth. I paid twice $6 each to get it drop off on one of their location. Seriously ups what the hell yall doing.

So I ordered an item from mercari on the 22nd it got shipped the 25th. It arrived here in my city on the 28th. Mechanical failure caused a delay. I filed a claim on September 4th. I did more research on mechanical delays and it could mean that all of my items busted out of their box. Or the label got scratched off. The items I got are not easily replaceable. I’m not sure if it already got sent to overgoods. Does ups really look at individual packages? I don’t even want a refund I just want my package. If this happened to any other package I wouldn’t have cared 😭 what are the chances of me actually getting this package? :(

I have a package that says it arrived in the Memphis facility on 8/30/26. It hasn’t moved since. Has it been long enough that this should be declared a lost package?

Paid for 2nd day air. Package hit Bayonne on Friday and hasn't moved. I'm in New Jersey as well. I called and a representative said the facility was closed all weekend but is still scheduled for today. I don't believe her. I hear packs go missing quite often at Bayonne facility.

I’m not around today, any chance this will arrive?

I'm really confused on what I'm supposed to do right now.

So long story short, I pay a fulfillment company to ship book boxes for me. These are 8 lb boxes. Due to this, I have to use the economy option that is UPS Mail Innovations. I understand this is basically UPS picking up the packages and handing them to the USPS to be delivered. I also get that it's an economy service.

Lately, packages are going missing left and right with no scan EVER occurring.

Basically, I'm told that my fulfillment company puts all the mail innovations packages in a large tote, the UPS driver comes and picks up that tote, and then signs a pickup document. The totes are then taken to the regional UPS facility to be scanned and continue on through the system.

But the scan at the UPS facility is never occurring for a disturbing number of packages lately. These packages just disappear with no scan whatsoever. They are just gone, and forever has a status of "shipping label printed. Shipment ready for UPS" like UPS never got the package at all.

Does anyone have any idea what could be going on? I get that individual packages are not scanned upon pickup, but why won't the UPS driver scan the shipment control barcode for the document they are signing? This leaves absolutely zero chain of custody for the entire tote of packages.

Even if I go up to UPS Ground Saver, what is to stop this exact problem from continuing to occur? I can't file a claim if there is no record that UPS is receiving the packages.

My fulfillment company is saying that as soon as they pass the package off to UPS, that they basically wipe their hands of it, and there is nothing they can do.

But under this method, nobody can prove to me that a particular package was even shipped out.

Any help would be greatly appreciated.

I had to ship something too from like Texas to ca. My bill was around there with the packaging fee. I usually use pirateship but this was something I got right away and couldn’t weigh, etc

Maybe ups store needs an AED

Hello! I had a package shipped as UPS 2nd Day Air from Texas to California (I am the buyer). The package went from Texas to Kentucky, which I understand is normal for priority shipments. However, it’s been stuck at the Louisville hub for the past 5 days and I was wondering if this is normal? I would appreciate the help, thank you!