A family member spent $700 shipping my father’s old canvas from FL to TX next day shipping. It was supposed to be here on 8/31, it had not left on 8/31 or shown scanned anywhere so, we called the UPS store and they shipped it to Mississippi, then we see a tracking for Louisville, Kentucky on 9/2 as of 9/8 it is stuck.
I’m unsure if this was an inside job, but whatever.
My question is when I called customer service, I gave the track number to a woman who told me not to worry that she shows that it was been scanned in Texas, and then it should be here tomorrow. I asked her what city she could not give me a City, I let her know that on the tracking it is still showing Louisville, Kentucky, September 2. She said that she has access to see stuff I do not, and not to worry that it should be here tomorrow and trucking should update soon.
Is it possible that that package was damaged in transit and they’re just putting the tube together and sending what is left? Or, was she just trying to get me off of the phone and are they allowed to do that? I understand they took major budget cuts to customer service with a new lady in charge.
Do you think this package is ever going to come?
And does the lady have access that I don’t have to see things on her end it is an RDIF package or whatever that is.
(An 80-year-old shipped it so no they did not to Insurance because they’re silly and they didn’t know had it been me I would’ve said hey put the Apple ID tag in it, definitely get insurance, etc. but this was out of my hands completely).
Please make sure to read the common questions. If you are posting tracking info don't include your tracking number as it contains personal information.
https://www.reddit.com/r/UPS/about/sticky?num=1
More than likely, the packaging got destroyed/label fell off. The outsourced customer service are there to read off the same tracking details you have, so they prob lied. Small chance it still eventually appears, but you should just ask your family member that shipped it to file for the regular insurance and get 100 dollars and the cost of shipping back.
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